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Advisory: HP LP2475w 24-inch Widescreen LCD Monitor - Display May Remain Blank After Startup If Using DisplayPort Connection

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01575938

Version: 1

Advisory: HP LP2475w 24-inch Widescreen LCD Monitor - Display May Remain Blank After Startup If Using DisplayPort Connection
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2008-10-10

Last Updated: 2008-10-10


DESCRIPTION

Monitors described in the "Scope" may not detect video input to the DisplayPort. When the issue occurs, the display will remain blank during and after system startup.

SCOPE

Information in this document applies to the listed systems configured as follows:

Monitors:

  • HP LP2475w 24-inch Widescreen LCD Monitor, HP assembly part 463419-001

RESOLUTION

Work around the issue by manually selecting the DisplayPort as the input and, if necessary, resetting the monitor.

Selecting the DisplayPort

Resetting the monitor

  • For instructions on using the On-Screen Display (OSD) menu to perform a factory reset, please refer to

    page 29 of the HP LP2275w user guide

    (scroll down to Factory Reset ).
  • Repeat the procedure for manually selecting the DisplayPort input after performing the factory reset.

Hardware Platforms Affected: HP LP2475w 24-inch Widescreen LCD Monitor(Standard HP Product)
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01575938
©Copyright 2008 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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