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HP Officejet Pro 8500 (A909a and A909b), 8500 Premier (A909n), and 8500 Wireless (A909g) All-in-One Printers - The Automatic Document Feeder (ADF) Does Not Pick Up Paper

Issue

The automatic document feeder (ADF) on the product does not pick up any pages at all.

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Workaround: Load pages manually

You might be able to temporarily resolve the problem if you load pages manually.

Click the plus sign ( ) for more information.

Show me the workaround

  1. Press the Power button () to turn on the product.

  2. Remove the stack of paper from the document feeder tray.

  3. Raise the scanner lid.

  4. Load one page of your original print side down on the right front corner of the glass.

    NOTE: Your product might vary in appearance from the one shown in the figure, but the procedure is the same.

    Figure 1: Load one page on the scanner glass

    Illustration of loading the first page of the original
  5. Close the scanner lid.

  6. Press OK to continue the current task.

  7. When the product scans, copies, or faxes the page, raise the scanner lid, remove the page, and then load another page on the scanner glass.

  8. Repeat steps 5 through 7 for each page of your document until the task is complete.

Solution one: Update the firmware

Follow these steps to update your firmware.

  1. Click this link: Select Software and Drivers . A new window displays.

  2. Review the download options and information, and then click Download. Save the file to your computer.

    NOTE: Click the View directions link for step-by-step instructions on downloading and installing the firmware.
  3. Browse to the file you saved, and then double-click the file to launch the HP Firmware Download Utility.

  4. Follow the on-screen instructions to complete the installation.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check the paper in the ADF

Paper feed issues in the automatic document feeder might result from dusty, torn, wrinkled, wet, or folded paper in the ADF tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

  1. Remove all the paper from the document feeder tray.

    Figure 2: Remove the paper from the document feeder tray

    Illustration of removing paper from the document feeder tray
  2. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  3. Make sure that the paper is a supported paper type for the product.

    NOTE: The ADF does not accept photo paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the document feeder tray. The product can only process one type of paper at a time.

  5. Tap the edges of a stack of 10 to 25 sheets of paper on a flat surface to make sure that the edges are even.

  6. Load the stack of paper print side up in the document feeder tray.

    NOTE: Do not load more than 25 pages in the document feeder tray. Larger stacks of paper can lead to pick problems.

    Figure 3: Reload the original document

    Illustration of reloading the original document
  7. Press OK to continue the current task.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Clean the ADF rollers and separator pad

Dust or paper residue on the rollers or separator pad inside the ADF can cause paper feed issues.

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the product)

  2. Remove the stack of paper from the document feeder tray.

    Figure 4: Remove the paper from the document feeder tray

    Illustration of removing paper from the document feeder tray
  3. Press the Power button () to turn off the product.

  4. Disconnect the power cord from the rear of the product.

  5. Lift the cover of the ADF, and then find the rollers and the separator pad.

    Figure 5: Location of the ADF rollers and separator pad

    Illustration showing locations of the ADF rollers and separator pad
    1 - ADF rollers
    2 - Separator pad
  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  7. Use the damp cloth to wipe any residue off of the rollers and the separator pad.

    Figure 6: ADF rollers

    Photograph of ADF rollers

    Figure 7: ADF separator pad

    Photograph of ADF separator pad
  8. Dry the rollers and separator pad with a dry, clean, lint-free cloth.

  9. Close the cover of the ADF.

  10. Reconnect the power cord to the rear of the product.

  11. Press the Power button () to turn on the product.

  12. Reload the original document print side up in the document feeder tray.

    Figure 8: Reload the original document

    Illustration of reloading the original document
  13. Try to perform the task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Perform a power reset

Follow these steps to perform a power reset.

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Service the product

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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