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HP LaserJet Printer Series - Cannot Print to Shared Network Printer in Microsoft Windows

Issue

Print jobs are stuck in the print queue (spooler) on a computer running Microsoft Windows connected to the print server. Nothing prints, and the print job in the printer's queue shows a status of Printing . These print jobs cannot be deleted even on the server, and it will not disappear or print until the Print Spooler service is restarted.

Solution

For Microsoft Windows Server 2003 and Microsoft Windows XP Professional x64 Edition, a fix is available in Microsoft Knowledge Base Article, The Print Spooler service may stop sending print jobs to a printer that uses the standard port monitor on a Windows Server 2003-based computer .

Click here to view Microsoft Knowledge Base Article 934885 (http://support.microsoft.com/kb/934885) Non-HP site .

To prevent this issue from occurring, disable the bidirectional printing support for each HP printer driver installed.

To do this, perform the following steps:

  1. Click Start , point to Settings , click Printers , right-click the icon representing the printer to be modified, and then click Properties .

  2. Click Ports , click to clear the Enable Bidirectional Support check box, and then click OK .

NOTE: Sharing a printer over a network is a feature of Microsoft Windows and not HP printer specific.

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