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B-Series Fibre Channel Switches - What Does TRCE-1004 Error Message Mean?

Information

The switch administrator notes the error message TRCE-1004 , and wonders what the implications are.

Details

  1. This error message has several meanings at the same time:

    • A process "dumped," and logs were created.

    • A firmware upgrade is a probable fix for a core, panic, or process failure issue, which will be observed in the logs.

    • Logs remain on the FC switch - an attempt to FTP the logs failed because the FTP was not set up in advance.

  2. Official text:

    Error Message: [TRCE-1004]

    Severity: WARNING

    Error number: TRCE-1004

    Error text: Trace dump was not transferred because trace auto-FTP disabled.

    Event Description: TRCE = RAS TRACE error messages

    Additional info: Indicates that trace dump files have been created on the switch or the indicated slot but are not automatically transferred from the switch because auto-FTP is disabled or no ftp server information was entered.

    Recommended Action: Run supportFtp (as needed) to set up automatic FTP transfers and/or run the supportSave command to store additional data.

  3. supportFTP:

    Sets, clears, or displays support FTP parameters, or a time interval to check the FTP server.

    If no parameter is specified, the supportFtp command defaults to supportFtp -S (Displays the FTP parameters).

    supportftp [-S]
    supportftp -s [-h hostip][-u username][-p password][-d remotedirectory]
    supportftp -t hours
    supportftp -R
    supportftp -e

    This command has the following mutually exclusive operands:

    • -S Displays the FTP parameters.

    • -t hours Sets the time interval for checking the FTP server. The -t operand has the following required operand: hours Checks the connectivity of FTP server at the indicated time interval (in hours).

    • -R Removes all files from the switch; // clears parameters, -e Enables auto file transfer.

    • -s Sets the FTP parameters, and has the following optional operands (h, u, p, d):

    • -h hostip Specifies the FTP host IP address. It must be an IP address.

    • -u username Specifies the FTP user name.

    • -p password Specifies the FTP user password.

    • -d remotedirectory Specifies the remote directory for storing dump files.

  4. Gather supportsave or supportshow information as soon as possible.

  5. Look for the real issue in the ERRDUMP output.

    The trace occurred because some other process failed. Look immediately preceding the trace messages, and immediately after the trace, in order to discern what the original issue was.

    In the example that follows CALD and SNMP are the areas of interest. Look at firmware version - newer firmware is a common fix for "termination of process" issues. Release notes will often mention the process and error numbers specifically (but not always).

    [KSWD-1002] FFDC CHASSIS, WARNING, SilkWorm200E, Detected termination of process cald0:868

    [RAS-1001] CHASSIS, INFO, SilkWorm200E, First failure data capture (FFDC) event occurred.

    [KSWD-1002] FFDC | CHASSIS, WARNING, SilkWorm200E, Detected termination of process snmpd:14366

    [TRCE-1001] CHASSIS, WARNING, SilkWorm200E, Trace dump available ! (reason: FFDC)

    [TRCE-1004] CHASSIS, WARNING, SilkWorm200E, Trace dump was not transferred because trace auto-FTP disabled.

    [RAS-1001] CHASSIS, INFO, SilkWorm200E, First failure data capture (FFDC) event occurred.

References:

  • Fabric OS Command Reference Manual

  • Fabric OS Message Reference

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