|| Rate this content|
HP and Compaq Desktop PCs - Troubleshooting System Recovery Problems (Windows 7)
This document pertains to HP and Compaq desktop computers with Windows 7.
Performing a full system recovery takes time (two to four hours, depending on platform ) and transfers a large amount of data. With so much data to move, problems can sometimes occur. Use this document to resolve recovery issues in Windows 7.
CAUTION: A system recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery.
CAUTION: If additional hard drives are connected to the computer, for example an HP Media Drive, disconnect the data and power cables from the back of the extra drive before performing a system recovery. This prevents possible data loss on the additional drive.
Starting a recovery
If system problems make it impossible to access the Windows desktop or any programs, start the recovery process by turning on the computer and pressing F11 repeatedly at the first logo screen that displays.
You can have the recovery software try to back up data before it is erased. At this point, your data might be lost; however, you can try to back it up using these steps:
You can also start a recovery from recovery discs if you cannot get to the desktop. If you created discs previously from your current system using the Recovery Disc Creation program, be sure to run the recovery from the same drive that you used to create the discs.
In some areas, recovery discs can be purchased from HP. For more information, see Obtaining a Recovery CD or DVD Set (North America) or Obtaining a Recovery CD or DVD Set (Europe, Middle East, and Africa) .
Starting a recovery with the Recovery Manager
If your computer is still working and you can access programs and files, you can use the Recovery Manager to automate system recovery. If you do not know whether you need to perform a full system recovery, use the Recovery Manager for diagnosis.
Resolving recovery issues
With a large amount of data to move, issues can sometimes occur. To resolve recovery issues in Windows 7, click the corresponding symptom or accompanying plus (+) sign to expand the information:
Recovery is taking too long
Wait before concluding that the recovery is stalled. It can take two hours for a system recovery, especially when using HP Support recovery discs.
If you are sure your computer has stopped responding after starting the recovery program, do the following:
Drive does not recognize the recovery discs
If the drive cannot read recovery discs and no errors display, the disc might be scratched, dirty, or defective. In addition, the drive firmware might need to be updated to recognize newer disc media.
In some cases, the discs might be damaged beyond repair such as when discs have been left out in the sun. When this happens, perform the recovery from the hard drive or replace the discs.
Recovery message asks to insert disc after the disc is already inserted
The first recovery disc was inserted and successfully completed, but insertion of a subsequent disc open a windows that asks for the same disc to be inserted again. For example, Disc 1 has completed and a message displays asking to insert Disc 2. After inserting Disc 2, a message displays again asking you to insert Disc 2.
If this happens, verify that the disc you are inserting is the correct disc. If it is, reinsert the disc. You might have to reinsert the disc many times before the recovery software recognizes that the correct disc is in the drive. Continue reinserting the disc until the message stops and the recovery process continues.
In rare cases, a disc set might be mislabeled. Insert a different subsequent disc that has not already been used until the message stops and the recovery process continues.
Recovery process freezes when using recovery discs
If the recovery process stops responding when using discs, check the following:
Cannot boot to recovery from a USB flash drive
In order to use a USB flash drive to boot to recovery, the flash drive must have been prepared properly using Recovery Creation tool. To use a USB flash drive to perform a recovery, you must select the drive in the Boot Menu upon system startup.
Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Select Boot Device screen or the Boot Menu opens.
If a Select Boot Device screen opens, use the up or down arrow key to select the USB flash drive, and then press Enter .
If the Startup Menu opens, press F9 to open the Boot Menu. Use the up or down arrow key to select the USB flash drive, listed under Legacy Boot Sources. Then press Enter .
Figure 6: Startup Menu
Error: No system partition found
The following error message occurs while using the Recovery Manager:.
HP and Compaq computers with Windows 7 hold recovery software on a recovery partition of the hard drive. If you used disk partitioning software to modify or delete the recovery partition, it might not be possible to run a recovery from the partition.
In this case, you must perform a recovery using recovery discs. If you made your own set when the computer was working, you can use those discs. To purchase recovery discs, refer to Obtaining a Recovery CD or DVD Set (Asia, North America, South America) or Obtaining a Recovery CD or DVD Set (Europe, Middle East, and Africa) .
Error: Cannot extract the archive
The following error message occurs while recovering the computer from recovery discs:
This error message is normally caused by a recovery disc that has become dirty or scratched. Make sure the recovery discs are clean and scratch-free before attempting a recovery.
Error: Recovery software does not recognize the recovery discs
This error can occur when using recovery discs that were made for another computer. Also, on rare occasions, this error can occur when data on the hard drive was not configured correctly at the factory.
To correct this error, obtain the correct recovery discs from HP. To buy recovery discs, see Obtaining a Recovery CD or DVD Set (Asia, North America, South America) or Obtaining a Recovery CD or DVD Set (Europe, Middle East, and Africa) .
NOTE: If this error occurs with recovery discs created from the same computer or from discs that were sent by HP, contact HP to receive a replacement set.
Error 1002 after backing up files
This error can occur during a system recovery when you choose to back up files to an external hard drive. Recovery Manager stops responding, and display.
To resolve the error, follow these steps:
Error 1012 when performing recovery
Ifdisplays when you try to perform a recovery using recovery discs you have created. To resolve this error, close the Recovery Manager, and update the firmware for your CD or DVD drive.
Error: The system recovery discs do not support this computer.
One of the following errors open when attempting to use recovery discs:
This error can occur due to the following conditions:
If this error opens and you are using discs that were ordered from HP or sent by HP support, then find out if you have the correct recovery discs (as were sent by HP) using the following steps:
Error: Windows Setup could not configure Windows to run in this computer Hardware
If you replaced a standard hard drive that is not an advanced format drive with an Advanced Format ( ) drive, system recovery might not recognize the drive or partition - depending on the type and size of AF hard drive and when recovery discs were created (prior to Fall 2010). When this happens, changing the SATA Mode setting (AHCI, IDE, RAID) in BIOS setup to an alternate setting might work. If problems persist, it may be necessary to remove the AF drive as the main drive and replace with a standard hard drive using 512B-sectors (instead of AF 4KB sectors).
Other errors occur during the recovery process
If there are corrupt areas on the hard disk drive, errors can occur during recovery. If you are still able to use Windows, use the Hardware Diagnostic Tools to diagnose the problem.
Following the steps in this section might help resolve the following errors: