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HP Deskjet 6940 and 6980 Printer Series - Slow Printing

Issue

The printer is very slow.

Preliminary steps: Print a test page and determine whether the issue is in the hardware or the software

Follow these preliminary steps to determine whether the issue is in the hardware or the software, and then follow the links to troubleshoot the issue.

Step one: Print and time a test page

  1. Follow these steps to print a test page:

    1. Load plain paper in the tray.

    2. Press and hold down the Cancel button ( ) until the printer starts printing a self-test page, and then release the button.

  2. Measure the time it takes for the test page to print (in seconds).

    • If the test page prints in less than 60 seconds , this is normal print speed and you do not need to troubleshoot.

    • If the test page prints in more than about 60 seconds , go to the next step.

IMPORTANT : Some products print faster than others. If the test page exceeds 60 seconds, and other documents you print typically take as long, the print speed is normal. Troubleshoot this issue only if your product is designed to print faster than about 60 seconds a page or if printing is slower than usual.

Step two: Determine whether the issue is in the hardware or the software

If the print speed is...
Additional troubleshooting steps
Windows
Mac
About 60 seconds or less
Troubleshoot issues related to software (c01891672) (in English).
Troubleshoot issues related to software (c01913816) (in English).
Significantly longer than 60 seconds
Troubleshoot issues related to hardware (c01905232) (in English).
Troubleshoot issues related to hardware (c01914113) (in English).

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