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HP All-in-One Printers - Slow Printing in Windows: Hardware Issues

Issue

After you print a test page and establish a baseline print speed for your HP printer, you determine that printer issues cause slow printing.

Solution one: Check the power supply

Follow these steps to check the power supply to make sure that it functions correctly.

  1. Turn the product so that you can access the rear side.

  2. Unplug the power cord from the back of the product.

    Figure 1: Unplug the power cord from the back of the product

    Graphic: Unplug the power cord
  3. Remove any devices between the product and the power outlet, such as surge suppressors or power strips.

  4. Plug the power cord directly into a wall outlet.

  5. Print and time a self-test again.

  • If the test page prints in 30 seconds or less, the problem relates to the power supply. Replace devices between the printer and the power outlet, or leave the printer connected directly to the wall outlet.

  • If the test page takes significantly longer than 30 seconds to print, continue to the next solution in this document.

Solution two: Check the USB connection

  1. Disconnect the USB cable from the back of the HP product.

    Figure 2: Disconnect the USB cable from the back of the HP product

    Illustration of unplugging the USB cable
  2. Disconnect the USB cable from the back of the computer.

  3. Wait five seconds.

  4. Reconnect the USB cable to the back of the product and the computer, according to the following guidelines:

    The icon on the USB cable () faces up when the cable connects to the product correctly.

    Connect the small end of the USB cable to the back of the product
    Description of connecting the USB cable to the HP product
    Connect the other end of the USB cable to the computer
    Description of connecting the USB cable to the computer
  5. After you make sure that the USB cable connects correctly and securely, review the following guidelines to check other potential USB-related problems:

    • USB ports on the keyboard. USB ports on the keyboard and in the front of some computers might not be powerful enough to support the product. If the USB cable connects to the USB port on the keyboard, try connecting it to another available USB port on the computer.

    • USB cable length. HP supports USB cables less than 5 m (16 feet, 5 inches) long. However, a USB cable that is 5 m (16 feet 5 inches) long must be of high-quality. Otherwise, HP recommends using a USB cable that is less than 2 m (6 feet, 6 inches). Do not use patch cables to increase the length of an existing cable. Use a powered USB hub if you need more length.

    • Alternate USB ports. Connect the USB cable to another port on the computer to make sure that the USB port on the computer is not the problem.

    • Defective USB cable. Replace the USB cable to make sure that the existing cable is not defective.

    • Conflicting USB ports. Disconnect any other USB printers, USB scanners, USB cameras, and any other USB connected peripherals. Start reconnecting these devices one at a time to determine if one of the devices is using too much power. Consider purchasing and installing a powered USB hub if necessary.

      NOTE: A USB-powered hub is a device that increases the number of available USB ports on a computer and facilitates communication between the USB devices and the computer. A powered USB hub can resolve communication failures between some, but not all, USB chipsets and HP products.
  6. After checking the USB connection, print and time a self-test page again.

  • If the test page prints in 30 seconds or less, the problem relates to the USB connection. Replace the USB cable or modify the connection to meet the preceding criteria.

  • If the test page takes significantly longer than 30 seconds to print, continue to the next solution in this document.

Solution three: Check the ink cartridges

Empty ink cartridges can cause printhead overheating and slow printing. Also, if your printer has a reserve mode that allows it to print with one of the cartridges removed, note that reserve mode printing is slower than normal mode printing.

  1. Examine the ink cartridges in your printer. If any cartridges are depleted or missing, replace them.

  2. If none of the cartridges are empty or missing, the problem could be related to a poor electrical connection between the cartridges and the printer. Try removing the cartridges and then immediately reinserting them.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Perform a reset

A reset drains the power from the printer and returns it to the same settings after restarting.

  1. Press the Power button () to turn off the product.

  2. Unplug the power cord from the back of the product.

    Figure 3:

    Graphic: Unplug the power cord
  3. Disconnect the data cable (USB or Ethernet, depending on how your product is set up) from the back of the product.

    USB cable
    Ethernet cable
    Graphic: Disconnect USB cable
    Graphic: Disconnect Ethernet cable
  4. Unplug the power cord from the wall outlet.

    Figure 4: Unplug the power cord from the wall outlet

    Graphic: Unplug the power cord from the wall outlet
  5. Wait about 30 seconds.

  6. Reconnect the power cord to the product and wall outlet, and then turn on the product.

  7. Print and time a self-test again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Replace the power supply

If you have completed all the troubleshooting steps and still experience a problem, contact HP to replace the power supply for your printer.

Click Contact HP on this page for more support options.

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