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Setting Up the Printer for a Wired or Wireless Network in Windows 7 for the HP Deskjet 6840 and 6980 Printer series, and Officejet Pro K550dtwn Printer

Introduction

The drivers for your HP product are already included in the new Windows 7 operating system! You do not need to download drivers to use the product. The Windows 7 operating system on your computer contains a basic driver solution that you can use to install your product on a wired (Ethernet) or wireless network.

NOTE: With a network installation of the basic Windows 7 driver, the buttons on the product do not function, and some of the advanced product features are not available. However, you can still print from a software program over the network.

Wired network installation: Follow only the instructions in "Step one for wired and wireless networks."

Wireless network installation: Follow the instructions in "Step one for wired and wireless networks" to complete a wired network installation. Then, continue to "Step two for wireless networks only" to switch from the wired network to a wireless network.

Step one for wired and wireless networks: Install the printer

  1. Disconnect any USB cable, if connected.

  2. Make sure you have a Category 5 Ethernet cable.

    Figure 1: Cable comparison

    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to regular telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.
  3. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.

    Figure 2: Connect the Ethernet cable

  4. Connect the power cord to the product, and then plug it into an electrical outlet.

  5. Turn the product on.

  6. On the Windows taskbar, click the Windows icon ( ), click Devices and Printers, and then click Add Printer.

  7. Select Add a network, wireless, or Bluetooth printer.

  8. Under Manufacturer, click HP, and then click your product in the Printer list.

    If your product does not appear in the list, follow these steps:

    1. Click the Windows Update button to retrieve more drivers, and then wait for the list to finish updating.

    2. Look again for your product in the Printers list. It could appear for either HP or Hewlett-Packard in the list of Manufacturers.

  9. Select your product, and then click Next.

  10. Wait for the product to finish installing. The installer will prompt you for the following options:

    • Type a name for the product (optional).

    • Select whether to share the printer on the network.

    • Print a test page (optional).

    • Set the product as the default printer (optional).

  11. Click Finish.

Your basic Windows 7 driver is now installed for a wired network connection. If you need a wireless installation, continue to the next step. Otherwise, you can review the Frequently asked questions below.

Step two for wireless networks only: Switch from Wired network to Wireless network

Make sure that you first complete "Step one for wired and wireless networks: Install the printer." Then follow these steps to print a network configuration page and use the Embedded Web Server (EWS) to switch the connection from wired to wireless.

Important: Before you can install the product, you must have the following information about the network:
  • Network name: The network name is the SSID (Service Set Identifier).

  • Password: WEP key or WPA passphrase

NOTE: To gather this information, you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the manufacturer. HP cannot set up or change the network SSID, WEP key, or WPA passphrase.

Use the Network Diagnostic Utility

The HP Print and Scan Doctor quickly diagnoses and resolves many printing, scanning, and connectivity problems. It also can easily locate your wireless network login information.

NOTE: The HP Print and Scan Doctor is available for most HP products, and it is available in most languages. However, it might not be available for older HP product models. This tool is not available for Mac OS X operating systems.
  1. Go to the HP Print and Scan Doctor page .

  2. Click Download, and then follow the on-screen instructions to save the software to your computer.

  3. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation. The HP Print and Scan Doctor opens.

  4. On the Menu bar in the Print and Scan Doctor window, click Network, and then click Show Advanced Info.

  5. Click Show Wireless Info.

  6. In the Wireless Settings section, the SSID column lists the wireless network name, and the Network Key column lists the corresponding wireless network password.

  1. Make sure that the product is on and idle, and then follow these steps to print a Network Configuration Page from the product.

    • Deskjet 6840 and 6980 series:

      Press the Network button ( ) to print the product information.

    • Officejet Pro K550dtwn:

      Press the Report Page button.

      Figure 3: Report Page button

  2. Open Microsoft Internet Explorer or your preferred Internet browser.

  3. Find the product IP address on the printed configuration page, type the address into the browser address line, and then press Enter. The Embedded Web Server (EWS) opens.

    Figure 4: Example IP address

  4. In the EWS, click the Networking tab.

  5. In the left navigation pane under Connections, click the Wireless link.

  6. Click Start Wizard.

  7. Click Select a Network Name (SSID).

  8. Click your network name in the drop-down list of networks, and then click Next.

    Figure 5: Select the network in the EWS

    Image: Select the network in the EWS
  9. Enter your wireless security information, and then click Next.

  10. Confirm that the settings are correct, and then click Finish.

  11. Disconnect the Ethernet cable from the product.

  12. Print a test page from a software program, such as Microsoft Word, to make sure that the wireless connection is working.

Your basic Windows 7 driver is now installed for a wireless network connection.

Frequently asked questions

Select a topic below to learn more about the functionality of the in-OS driver.

What limitations will I see with a Windows 7 in-OS driver?

Note the following limited functionalities with a built-in driver:

  • No access to HP Solution Center. You will not have access to HP Solution Center (). However, see the workarounds at the end of this document for ways to accomplish tasks as you did before.

  • Limited functionality in HP Toolbox. You can still access the HP Toolbox () with the built-in driver. However, the HP Toolbox functionality is limited. For example, you are unable to check estimated ink levels. See the workarounds at the end of this document for ways to accomplish some common HP Toolbox tasks.

  • Importing and viewing images on a memory card. If your product has a memory card slot, you can use the workaround at the end of this document to import and view images on a memory card.

  • Limited button functionality. If your HP product has buttons on the front panel, some of the buttons will not function as before. Following are examples of buttons that function and buttons that do not function with the built-in driver:

    These buttons will still function *
    Power button ()
    Menu button ()
    Resume button ()
    Cancel button ()
    Print Photos button ()
    These buttons will not function *
    Photosmart Essentials button ()
    Copy button ()
    Scan button ()
    *These lists are not comprehensive.

How do I print with an in-OS driver?

Use these steps to print from a software program.

  1. Open the document to be printed in the software application in which it was created.

  2. Click File, and then click Print.

Video of printing in Windows 7

Watch the following video for a demonstration of printing from a software program with Windows 7 operating system.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

How do I import and view images on a memory card?

To view images from a memory card, you need to map a network drive to the memory card.

Step one: Map the network drive

  1. Turn the product on and make sure it is connected to the network.

  2. Insert the memory card in the card reader slot on the product.

  3. Find the Host name from the network configuration page.

  4. On the Windows taskbar, click the Windows icon (), right-click Computer, and then click Map Network Drive.

    A Map Network Drive box opens.

  5. From the Drive drop-down box, select an available drive letter.

  6. Find the Host name from the network configuration page. In the Folder field, type \\<host name>\Memory_Card, where <host name> matches the Host name network configuration page.

    NOTE: Do not use the Browse feature, or the mapping might fail.
  7. Check the box next to Reconnect at logon.

  8. Click Finish.

    The network drive is now mapped.

Step two: Access the files from the memory card

The product must be on and connected to the network to access the files on the memory card.

  1. On the Windows taskbar, click the Windows icon (), and then click Computer.

  2. Double-click the letter and host name of the card reader on the printer.

    The images and folders from the memory card appear.

I've always used HP Solution Center and HP Toolbox. What will I use now?

Use the following workarounds to gain Solution Center and Toolbox functionality in the in-OS driver.

HP Solution Center workarounds

Use the following HP Solution Center workarounds when you install the product with the driver in Windows 7.

HP Solution Center
Function
Workaround
Limited access to the HP Toolbox
From the program you are using to print:
  1. Click File, and then click Print.

  2. Click the button that opens the Properties dialog box:

    Depending on the software program, this button might be Properties, Options, Printer Setup, Printer, or Preferences.

  3. Click the Features tab, and then click Printer Services. The HP Toolbox opens.

Printer Settings
From the program you are using to print:
  1. Click File, and then click Print.

  2. Click the button that opens the Properties dialog box:

    Depending on the software program, this button might be Properties, Options, Printer Setup, Printer, or Preferences.

    The Properties window opens, where you can change print settings for various print tasks.

HP Toolbox workarounds

Use the following HP Toolbox workarounds when you install the product using the driver in Windows 7.

HP Toolbox
Function
Workaround
Printing a self-test page
For products with buttons on the control panel (the front of the printer), you can print a self-test page using those buttons.
Cleaning the cartridges or printheads
None
Checking estimated ink levels
  • Print a self-test page through the buttons on the control panel

  • View the ink level indicators on the control panel, if there are any

  • Use the Embedded Web Server (EWS) to check ink levels

Aligning the cartridges
None

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.

If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

Genuine HP cartridges can also be purchased from other retailers.

Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

NOTE: For the United States only, go to the HP Home & Home Office Store .

Genuine HP cartridges can also be purchased from other retailers.

Additional information

Visit HP Consumer Forums or the HP Store for additional information.

HP Consumer Forums

See what other customers are saying at HP Consumer Forums .

Contextual Wrapper

Upgrade your printer

To find an HP printer or All-in-One that provides all the great features you’re looking for, click here to visit the HP Store (US only) on the HP website.

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