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Advisory: (Revision) SUSE Linux Enterprise Server 10 SP3 - Linux May Stop Responding During the Installation on an HP ProLiant Server When HP NC-Series QLogic Driver for Linux Attempts to Load

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01955453

Version: 2

Advisory: (Revision) SUSE Linux Enterprise Server 10 SP3 - Linux May Stop Responding During the Installation on an HP ProLiant Server When HP NC-Series QLogic Driver for Linux Attempts to Load
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-08-03

Last Updated: 2010-08-03


DESCRIPTION

Document Version
Release Date
Details
2
08/03/2010
Updated Resolution section to include additional workaround
1
12/10/2009
Original document release

When installing SUSE Linux Enterprise Server 10 SP3 on an HP ProLiant server configured with certain network adapters, the installation may stop responding when attempting to load any version of the HP NC-Series QLogic Driver for Linux. When this occurs, the last module to load will be the netxen_nic and the following will be displayed in Virtual Console 3 (Alt+F3):


insmod /modules/netxen_nic.ko

SCOPE

Any HP ProLiant server when attempting to load the HP NC-Series QLogic Driver for Linux during an installation of SUSE Linux Enterprise Server 10 SP3.

RESOLUTION

As a workaround, download and install the SLES 10 SP3 kISO kernel image from Novell that allows an installation on the servers detailed above. The kISO image, as well the corresponding README file with installation instructions, is available here:

http://drivers.suse.com/qlogic/QLogic-NetXen/sle10-sp3 Non-HP site

OR

Load the HP NC-Series QLogic Driver for Linux during the installation of SUSE Linux Enterprise Server 10 SP3 as follows:

For a local installation , perform the following:

  1. Download the Driver Update Disk from the following URL:

    http://forgeftp.novell.com/driver-process/pub/update/QLogic/sle10sp3/netxen_duds_sp3/ Non-HP site

  2. During the installation, specify brokenmodules=netxen_nic in "Boot Options."
  3. Press F5, and select "Yes" for Driver (Update Disk).
  4. Press the Return key to boot.
  5. When the installation prompts for the driver disk, select the device for DUD.
  6. Select "Back" and complete the package installation as normal.

For a network installation , perform the following:

  1. Download the Driver Update Disk from the following URL:

    http://forgeftp.novell.com/driver-process/pub/update/QLogic/sle10sp3/netxen_duds_sp3/ Non-HP site


  2. Download the HP NC-Series QLogic Driver for Linux (nx_nic-4.0.516-1.src.rpm) from the following URL:

    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=MTX-904d70da624c45a09f44ed1444&jumpid=reg_R1002_USEN


  3. Copy the SUSE Linux Enterprise Server 10 SP3 initrd and nx_nic source RPM to a directory and update the initrd with the firmware images delivered with the nx_nic source RPM by typing the following commands at a command prompt:



  4. Verify that all three firmware files have been copied by typing the following command:

    ls lib/firmware

    The following firmware images should be displayed:

    nx3fwct.bin
    nx3fwmn.bin
    nxromimg.bin

  5. Create the directory structure and dud.config file as follows:

    For SUSE Linux Enterprise Server 10 SP3 (x86) , type the following commands at a command prompt:



    For SUSE Linux Enterprise Server 10 SP3 (AMD64/EM64T) , type the following commands at a command prompt:



  6. Build the initrd by typing the following command at a command prompt:



  7. Copy the new initrd that was built to the network-based media and start the installation.

  8. Rename the Driver Update Disk to "driverupdate" and copy it to the highest level directory of the installation source on the network server.

  9. Perform the network installation. The installation will proceed as expected and any additional configuration will not be required.

Additional information on this issue can be found in the following Bugzilla article created by Novell on the Novell website:

https://bugzilla.novell.com/show_bug.cgi?id=539373 Non-HP site

This advisory will be updated when additional information is available.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:


NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .
SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .
To search for additional advisories related to SUSE Linux Enterprise Server 10, use the following search string:
+Advisory +ProLiant -"Software and Drivers" +SLES10SP3
KEYWORDS : SLES10SP3 installation stops, Hang during SUSE install

Hardware Platforms Affected: HP ProLiant DL370 G6 Server series, HP ProLiant DL580 G7 Server series, HP ProLiant DL585 G7 Server series, HP ProLiant ML370 G6 Server series
Operating Systems Affected: SUSE Linux Enterprise Server 10 (AMD64/EM64T) SW(Standard HP Product), SUSE Linux Enterprise Server 10 (x86) SW(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01955453
©Copyright 2010 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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