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Advisory: HP ProLiant DL360 G6, HP ProLiant DL380 G6, HP ProLiant DL370 G6, and HP ProLiant ML350 G6 Servers - Server May on Rare Occasions Stop Responding During Power-On Self-Test (POST)

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01994530

Version: 1

Advisory: HP ProLiant DL360 G6, HP ProLiant DL380 G6, HP ProLiant DL370 G6, and HP ProLiant ML350 G6 Servers - Server May on Rare Occasions Stop Responding During Power-On Self-Test (POST)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-01-26

Last Updated: 2010-01-26


DESCRIPTION

When booting a HP ProLiant DL360 G6 HP ProLiant DL380 G6, HP ProLiant DL370 G6, or HP ProLiant ML350 G6 server for the first time, the server may on rare occasions stop responding during Power-On Self-Test (POST) or may exhibit one of the following symptoms:

  • Server may not display video
  • Server NIC port may be disabled
  • Server may not boot

If one of the above occurs, the server will stop responding during POST. This issue occurs on a limited number of servers and has been corrected in currently shipping servers.

This issue occurs because the server reads unexpected data values from the Non-Volatile RAM (NVRAM).

SCOPE

Any one of the following ProLiant servers with a serial number of XXX919XXXX through XXX946XXXX, where the fourth character is the year code and the fifth and sixth characters are the week code of manufacture:

  • ProLiant DL360 G6 server
  • ProLiant DL380 G6 server
  • ProLiant DL370 G6 server
  • ProLiant ML350 G6 server

RESOLUTION

In order to for the server to complete POST and operate as designed, perform the following to clear the server CMOS:

  1. Power the server OFF.
  2. Set the System maintenance switch 6 to the ON position.
  3. Power the server back ON.
  4. After the server has completed the Power-On Self Test, power the server OFF.
  5. Set the System maintenance switch 6 back to the OFF position.
  6. Power the server back ON.

Note: After clearing the CMOS, this issue will not occur again.

For additional information on using the System maintenance switch 6 to clear CMOS and/or NVRAM, refer to the appropriate HP ProLiant Server Maintenance and Service Guide. The Server Maintenance and Service Guide displays where to find the System maintenance switch and what each switch controls. The HP ProLiant Server Maintenance and Service Guide is available as follows:

  1. Click on the following URL:

    http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

  2. Select the appropriate Server configurations.
  3. Under "Select a task and enter a product name/number," select "See support and
  4. Troubleshooting information."
  5. Select Manuals (guides, supplements, addendums, etc).
  6. Select the category - Service and maintenance information.
  7. Select the HP ProLiant Server Maintenance and Service Guide.
RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:


NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .
SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .
To search for additional advisories related to HP ProLiant DL360 G6 Server, use the following search string:
+Advisory +ProLiant -"Software and Drivers" +DL360 G6

Hardware Platforms Affected: HP ProLiant DL360 G6 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G6 Server, HP ProLiant ML350 G6 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01994530
©Copyright 2010 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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