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HP Officejet Pro L7700 All-in-One Printer Series - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

Issue

The error message 'Out of paper' displays on the control panel, and the product does not pick up or feed the paper from the tray. The product might make noises as though it is printing, but no paper moves through it.

How to use the solutions in this document

A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the software.

To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting.

How to print a self-test report
  1. Load plain white paper into the tray.

  2. Press the Setup button ().

  3. Press the Down Arrow () to select Print Report, and then press OK.

  4. Press the Down Arrow () to select Self-Test Report, and then press OK. The product prints a self-test report.

IMPORTANT: Try to print a self-test report after every solution even if the solution resolves the issue.

Video of resolving a paper pick issue

The following video demonstrates the steps for resolving an Out of Paper error message on the HP Officejet L7700 printer. The outside of the product might look different than your product, but the steps are similar for your product.

If you connot see the video or to view the video in a different size, click here Non-HP site to view the video on YouTube.

Solution one: Clear a paper jam

Follow these steps in the order presented to resolve the paper jam.

Step one: Remove any loose paper

Remove any loose sheets of paper from trays 1 and 2, and from the output tray.

CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paper
Do not pull jammed paper
Illustration of loose paper in tray
Illustration cautioning against pulling jammed paper

Step two: Clear the jam from the rear of the product

CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  1. Disconnect the USB cable from the rear of the product.

  2. Press the Power button () to turn off the product.

  3. Disconnect the power cord from the rear of the product.

  4. Remove the rear access door or the two-sided printing accessory (duplexer) from the rear of the product.

    • To remove the rear access door: Press the buttons inward on the rear access door, and then pull the door toward you.

      Figure 1: Remove the rear access door

      Illustration of removing the rear access door
    • To remove the duplexer: Press in the buttons on the sides of the duplexer, and then pull the duplexer toward you.

      Figure 2: Remove the duplexer

      Illustration of removing the duplexer
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.

    Figure 3: Gently remove the jammed paper

    Illustration of removing the jammed paper
    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.

    Figure 4: Remove scraps of paper

    Illustration of removing scraps of paper
  6. If the product has a duplexer, follow these steps to remove jammed paper from the duplexer.

    1. Push down on the latch on the top of the duplexer, and then lower the cover of the duplexer.

      Figure 5: Open the duplexer

      illustration of opening the duplexer
    2. Carefully remove any jammed paper.

    3. Close the duplexer cover.

  7. Reinsert the rear access door or the duplexer into the product.

  8. Reconnect the power cord to the product.

  9. Press the Power button () to turn on the product.

Step three: Print a self-test report

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

NOTE: For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper.

Step one: Check the condition of the paper

  1. Remove the stack of paper from the tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

    NOTE: If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  5. Tap the stack of paper on a flat surface to align the edges.

  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

    NOTE: You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload paper tray 1

  1. Lift the output tray.

    Figure 6: Lift the output bin

    Illustration of lifting the output bin
  2. Load paper into paper tray 1 with the short edge forward and the print side down. Slide the stack forward until it stops.

    NOTE: Make sure that all the paper in the stack is the same size and type and is free from rips, dust, wrinkles, and curled or bent edges.
  3. Slide the paper width and paper length guides inward until they stop at the edge of the paper. Do not push the guides in so tightly that they bind against the paper.

    Figure 7: Slide the paper guides inward

    Illustration of sliding the paper guides inward

Step three: Reload paper tray 2

NOTE: Paper tray 2 is an optional accessory. If your product does not rest on the second paper tray, continue to the next solution.

Figure 8: Paper tray 2

Illustration of paper tray 2
  1. Pull the paper tray out of the product by grasping under the front of the tray.

    Figure 9: Pull paper tray 2 out

    Illustration of pulling paper tray 2 out
  2. Load paper into paper tray 2 with the short edge forward and the print side down. Slide the stack forward until it stops.

    NOTE: Load paper tray 2 only with plain paper.
  3. Slide the paper width and paper length guides inward until they stop at the edge of the paper. Do not push the guides in so tightly that they bind against the paper.

    Figure 10: Paper tray 2 paper width guide

    Illustration of the paper tray 2 paper width guide

Step three: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution three: Perform a partial reset

Sometimes, restarting the product can clear a paper feed issue. Follow these steps to perform a reset.

Step one: Reset the printer

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. On the control panel, press and hold 3 and # while reconnecting the power cord to the rear of the product.

  4. If the product does not turn on by itself, press the Power button () to turn it on.

  5. When the control panel displays the message 'Part. NVM Reset', release the 3 and # buttons.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution four: Clean the rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the rollers

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

    • Clean, lint-free cotton swabs.

    • Distilled, filtered, or bottled water (tap water might damage the product)

  2. Press the Power button () to turn off the product.

  3. Disconnect the power cord from the rear of the product.

  4. Remove the rear access door or the two-sided printing accessory (duplexer) from the rear of the product.

    • To remove the rear access door: Press the buttons inward on the rear access door, and then pull the door toward you.

      Figure 11: Remove the rear access door

      Illustration of removing the rear access door
    • To remove the duplexer: Press in the buttons on the sides of the duplexer, and then pull the duplexer toward you.

      Figure 12: Remove the duplexer

      Illustration of removing the duplexer
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  6. Press the cloth against the paper feed rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure 13: Rotate and clean the paper feed rollers

    Illustration of the rollers inside the rear access door
  7. Lightly dampen a cotton swab, and then clean the pick rollers that are behind the paper feed rollers.

    Figure 14: Clean the pick rollers

    Illustration of pick rollers
  8. Allow the rollers to dry for 10 or 15 minutes.

  9. If your product has a duplexer, perform the following steps.

    1. Push down on the latch on the top of the duplexer, and then lower the cover of the duplexer.

      Figure 15: Open the duplexer door

      Photograph of opening the duplexer door
    2. Press the cloth against the duplexer rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

      Figure 16: Duplexer rollers

      Photograph of the duplexer rollers
    3. Allow the duplexer rollers to dry for 10 or 15 minutes.

  10. Gently push the rear access door or duplexer into the product until it snaps firmly into place.

  11. Reconnect the power cord to the rear of the product.

  12. If the product does not turn on automatically, press the Power button () to turn it on.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution five: Adjust the paper settings in the print driver

The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.

  1. Return to the document you were trying to print when the issue occurred.

  2. Click File, and then click Print. The Print window opens.

    Figure 17: Click File, and then click Print

    Illustration of clicking Print under the File menu
  3. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

  4. Click the Features tab.

  5. From the Paper type drop-down list, select the paper type that matches the paper in the product.

  6. From the Size drop-down list, select the paper size that matches the paper in the product.

    For example, if you have 101.6 x 152.4 mm (4 x 6 inch) photo paper loaded in the paper tray, select 4x6in. or 4x6in. (tab).

    If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.

    1. Select Custom from the Size drop-down list, or the Custom tab.

    2. In the Name dialog box, type a name for the new custom size.

    3. In the Width and Length boxes, type the dimensions.

    4. Select the unit of measurement, and then click Save.

    5. Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties dialog box.

      NOTE: You must exit the Properties dialog box to apply your changes.
    6. Open the Properties dialog box again, and then select the new custom size from the Size drop-down list.

  7. Click OK, and then click OK again to print the document.

  • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.

  • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Review the Cause and Prevention sections at the end of this document to check other possibilities.

  • If the document does not print, continue with the next solution.

Solution six: Service the All-in-One

If the product printed a self-test report with plain white paper, the printer is functional and does not need to be replaced. Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. Review the following sections to learn about the common causes and how to prevent the issue.

Contacting HP for service in Asia Pacific.

If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.

Go to Contact HP to review available service options.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.

First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

IMPORTANT: Only service the product if you have already tried all of the previous solutions and the product will not print a self-test page on plain white paper.

Prevent paper feed issues

Follow these guidelines to help prevent paper feed issues:

  • Load at least 10 sheets of paper into the tray, but do not overload the tray.

  • Load paper correctly, and then push the paper all the way into the tray.

  • Use only one type of paper at a time in the tray.

  • Store paper in a cool, dry place.

  • Use only clean unused paper in the tray.

  • Reload paper that has been in the photo tray for a time. Avoid printing on paper that is dusty.

  • Wait for the product to complete a job or to display an 'Out of paper' message before reloading paper.

Cause

Any of the following issues can cause this issue:

  • The paper trays are empty or overloaded.

  • The paper is curled.

  • The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.

  • The paper is too slick for the product.

  • The paper might not be engaged with the feed rollers.

  • The paper-width guide is pressed against the paper stack too tightly.

  • The paper tray is not completely inserted into the product.

  • The paper settings in the print driver do not match the paper loaded in the paper tray.

  • The rubber paper-feed rollers are dusty.

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