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HP Officejet 6300 All-in-One Printer Series - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

Issue

The error message 'Out of Paper' displays on the control panel and the product does not pick up or feed the paper from the tray. The product might make noises as though it is printing, but no paper moves through it.

How to use the solutions in this document

A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the software.

To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting.

How to print a self-test report
  1. Load U.S. letter or A4 size, unused, plain white paper into the input tray.

  2. Press the Setup button.

  3. Press the right arrow () to select Print Report, and then press OK.

  4. Press the right arrow () to select Self-Test Report, and then press OK. The product prints a self-test report.

IMPORTANT: Try to print a self-test report after every solution even if the solution resolves the issue.

Video of resolving a paper pick issue

View the video or choose one of the following topics to learn what to do when the printer does not pick up or feed paper.

The following video demonstrates what to do when the printer does not pick up or feed paper.

NOTE: This video shows the HP Officejet 6310 printer. The outside of the printer might not look the same as your printer, but the steps are the same.

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If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

Solution one: Perform a reset

Sometimes, restarting the product can clear a paper feed issue. Follow these steps to perform a reset.

Step one: Reset the printer

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 30 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

NOTE: For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper.

Step one: Check the condition of the paper

  1. Remove the stack of paper from the tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

    NOTE: If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  5. Tap the stack of paper on a flat surface to align the edges.

  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

    NOTE: You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

  1. Remove the output tray.

    Figure 1: Remove the output tray

    Illustration of removing the output tray
  2. Slide the paper width guide to its outermost position.

    Figure 2: Slide the paper width guide out

    Illustration of sliding the paper width guide out
  3. Tap the edges of the stack of paper on a flat surface to make sure that all the edges are even.

  4. Load the paper into the tray with the short edge forward and the print side down. Slide the stack forward until it stops.

    Figure 3: Load the paper

    Illustration of loading the paper
    NOTE: Make sure that all the paper in the stack is the same size and type and is free from rips, dust, wrinkles, and curled or bent edges.
  5. Slide the paper width guide inward until it stops at the edge of the paper. Do not push the guide in so tightly that it binds against the paper.

    Figure 4: Slide the paper width guide in

    Illustration of sliding the paper guide against the paper

Step three: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution three: Adjust the paper settings in the print driver

The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. Follow these steps in the order presented to make sure that the driver paper settings match the paper in the tray.

  1. Return to the document you were trying to print when the issue occurred.

  2. Click File, and then click Print. The Print window opens.

    Figure 5: Click File, and then click Print

    Illustration of clicking Print under the File menu
  3. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

  4. Click the Features tab.

  5. From the Paper type drop-down list, select the paper type that matches the paper in the product.

  6. From the Size drop-down list, select the paper size that matches the paper in the product.

    For example, if you have 101.6 x 152.4 mm (4 x 6 inch) photo paper loaded in the paper tray, select 4x6in. or 4x6in. (tab).

    If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.

    1. Select Custom from the Size drop-down list or the Custom tab.

    2. In the Name dialog box, type a name for the new custom size.

    3. In the Width and Length boxes, type the dimensions.

    4. Select the unit of measurement, and then click Save.

    5. Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties dialog box.

      NOTE: You must exit the Properties dialog box to apply your changes.
    6. Open the Properties dialog box again, and then select the new custom size from the Size drop-down list.

  7. Click OK, and then click OK again to print the document.

Solution four: Clean the rollers

Dust or paper residue on the rollers inside the product or the two-sided printing accessory (duplexer) can cause paper feed issues. Follow these steps to clean the rollers.

Step one: Clean the rollers in the rear of the product

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the product)

    • Clean, lint-free cotton swabs

  2. Press the Power button () to turn off the product.

  3. Disconnect the power cord from the rear of the product.

  4. Press the tab on the left side of the rear access door, and then pull the door outward to remove it.

    Figure 6: Remove the rear access door

    Illustration of removing the rear access door
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  6. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure 7: Rotate and clean the rollers

    Illustration of the rollers
  7. Allow the rollers to dry for 10 or 15 minutes.

  8. Lightly dampen a cotton swab, and then clean the pick rollers that are behind the paper feed rollers.

    Figure 8: Pick rollers behind the paper feed rollers

    Photograph of pick rollers
  9. Check the rollers on the rear access door to make sure that they roll freely, are springy to the touch, and that none are not missing.

    Figure 9: The rear access door rollers

    Photograph of the rollers in the rear access door
  10. Gently push the rear access door into the product until it snaps firmly into place.

  11. Reconnect the power cord to the back of the product.

  12. Press the Power button () to turn on the product.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the self-test report prints, but the original document does not, continue to the next solution in this document.

  • If the self-test report does not print, try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.

    • If the self-test report does not print when slowly pushing the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

    • If the self-test report prints when slowly pushing the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.

    • If the paper only feeds through the product when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

  • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.

  • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Review the Cause and Prevention sections at the end of this document to check other possibilities.

  • If the document does not print, continue with the next solution.

Solution five: Service the product

If the product printed a self-test report with plain white paper, the printer is functional and does not need to be replaced. Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. Review the following sections to learn about the common causes and how to prevent the issue.

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

IMPORTANT: Only service the product if you have already tried all of the previous solutions and the product does not print a self-test report on plain white paper.

Prevent paper feed issues

Follow these guidelines to help prevent paper feed issues:

  • Load at least 10 sheets of paper into the tray, but do not overload the tray.

  • Load paper correctly, and then push the paper all the way into the tray.

  • Use only one type of paper at a time in the tray.

  • Store paper in a cool, dry place.

  • Use only clean unused paper in the tray.

  • Reload paper that has been in the photo tray for a time. Avoid printing on paper that is dusty.

  • Wait for the product to complete a job or to display an 'Out of paper' message before reloading paper.

Cause

Any of the following issues can cause this issue:

  • The paper trays are empty or overloaded.

  • The paper is curled.

  • The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.

  • The paper is too slick for the product.

  • The paper might not be engaged with the feed rollers.

  • The paper-width guide is pressed against the paper stack too tightly.

  • The paper tray is not completely inserted into the product.

  • The paper settings in the print driver do not match the paper loaded in the paper tray.

  • The rubber paper-feed rollers are dusty.

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