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A 'Carriage stall' Error Message Displays for HP Deskjet 5550 Printer Series

Issue

The carriage does not move. A 'Carriage stall' message might display on the computer. The product also might have the following issues:

  • Paper jam

  • The product will not print

  • Printing stops unexpectedly

  • The lights on the product control panel blink

How to use the solutions in this document

A carriage jam can occur for several reasons, such as obstructions in the path of the carriage, a paper jam, or even issues with the product software.

To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report to determine if the product hardware functions correctly. Once you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting.

Print a self-test report

Follow these steps to print a self-test report.

  1. Load plain paper in the paper tray.

  2. Press the Power button () to turn on the product.

  3. Press and hold the Power button ().

  4. Press the Resume button () four times. The self-test page prints.

IMPORTANT: Try to print a self-test report after every solution even if the solution appears to resolve the issue.

Solution one: Turn the printer off and on again

Follow these steps to turn the product on, and then off again, to reset the print mechanism.

  1. Press the Power button () to turn the product off.

  2. Wait 15 seconds.

  3. Press the Power button () to turn the product on.

  4. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Try printing again.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution two: Clear any paper jams

Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.

Step one: Remove any loose paper from the tray

Remove any loose paper from the paper tray.

CAUTION: Do not remove jammed paper at this stage.

Step two: Clear the paper jam from the back of the printer

Use the following steps to clear a paper jam from the back of the product. If the two-sided printing accessory (duplexer) is not installed on the back of the product, skip to the next section to clear the jam through the rear access door .

CAUTION: Never remove jammed paper from the front or inside of the HP product if you can remove it from the back of the product. Pulling paper from inside the front cover can cause mechanical damage to the HP product.

Clear the jam from the two-sided printing accessory (duplexer)

  1. Press the Power button () to turn off the product.

  2. Disconnect the USB cable from the back of the product.

  3. Disconnect the power cord from the back of the product.

  4. On the back of the HP product, press and hold the buttons on each side of the duplexer, and then pull it toward you to remove it.

    Figure 1: Remove the duplexer

    Illustration of removing the duplexer
  5. Carefully pull any jammed paper out of the rollers located inside the product.

    Figure 2: Remove jammed paper from the rollers

    Illustration of removing jammed paper from the rollers
    CAUTION: If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the device, more paper jams are likely to occur.
  6. Reattach the duplexer to the back of the product, and make sure it snaps firmly into place.

  7. Press the button on top of the duplexer, and then open the door.

    Figure 3: Open the door on the duplexer

    Illustration of opening the door on the duplexer
  8. Remove any jammed paper from inside the duplexer.

    NOTE: If any torn pieces of paper remain inside the duplexer, more paper jams are likely to occur.
  9. Close the door on the duplexer.

Clear the jam from the rear access door

  1. Press the Power button () to turn off the product.

  2. Disconnect the USB cable from the back of the product.

  3. Disconnect the power cord from the back of the product.

  4. Remove the rear access door. Turn the dial on the rear access door counter clockwise, and then pull the door toward you to remove it.

    Figure 4: Remove the rear access door

    Illustration of removing the rear access door
  5. Carefully pull any jammed paper out of the rollers.

    Figure 5: Remove jammed paper from the rollers

    Illustration of removing jammed paper from the rollers
    CAUTION: If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the device, more paper jams are likely to occur.
  6. Reattach the rear access door. Gently push the door forward until it snaps into place, and then turn the dial clockwise to secure it.

    Figure 6: Reattach the rear access door

    Illustration of reattaching the rear access door

Step three: Clear the paper jam from the front of the printer

If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front.

IMPORTANT: Remove the paper very carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.

  1. Open the front cover.

  2. Carefully remove any paper from inside the product.

    Figure 7: Remove paper from inside the product

    Illustration of removing paper from the front of the product
    CAUTION: Slowly pull the paper out from under the front cover only as a last resort. If you can pull it from the back of the HP product or inside the paper tray, never lift the front cover and pull jammed paper out from the inside the HP product.

    Pulling the paper out quickly increases the chances of damaging the HP product. Remove the paper slowly.

  3. Reconnect the power cord to the back of the product.

  4. Press the Power button () to turn on the product.

  5. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Make sure that the carriage moves freely

Use the following steps to make sure that the carriage moves freely.

  1. Press the Power button () to turn on the product.

  2. Open the front cover. The carriage might try to move to the center of the product. If so, allow it to move to that position.

  3. Without turning off the product, disconnect the power cord from the back of the product.

    CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage.

    NOTE: You might need a flashlight to illuminate areas for proper viewing.
  5. Reach inside the product, and then manually move the carriage.

    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

  6. Remove any loose paper or obstructions found.

  7. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.

  8. Close the front cover.

  9. Reconnect the power cord to the back of the product.

  10. Press the Power button () to turn on the product.

    NOTE: The product might go through a warm-up period of up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period is complete before proceeding.
  11. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution four: Remove and reinstall the cartridges

Improper placement or incorrect installation of the cartridges might cause the carriage stall error. Follow these steps to remove and then reinstall the cartridges.

Step one: Remove the cartridges

  1. Press the Power button () to turn on the product.

  2. Open the front cover. The carriage might try to move to the center of the product. Wait until the carriage is idle and silent before proceeding.

  3. Raise each of the cartridge latches.

    Figure 8: Raise the cartridge latches

    Illustration of raising the cartridge latches
  4. Push down on the cartridge to release it, and then pull it toward you out of its slot.

    Figure 9: Remove the cartridge

    Illustration of removing the cartridge
    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 10: Do not touch the contacts or ink nozzles

    Do not touch the contacts or ink nozzles
  5. Repeat the previous step to remove the other cartridge.

  6. Check for obstructions under and around the carriage. Remove any obstructions.

Step two: Reinstall the cartridges

  1. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.

  2. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place.

    Figure 11: Reinstall the cartridge

    Illustration of reinstalling the cartridges
  3. Close the cartridge latch. Press the cartridge latch down until it snaps firmly into place.

    Figure 12: Close the cartridge latch

    Illustration of closing the cartridge latch
  4. Repeat these steps for the other cartridge.

  5. Close the front cover.

  6. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution five: Plug the product directly into a wall outlet

Plug the product directly into a wall outlet to make sure the power source is functioning correctly.

  1. Disconnect the power cord from the back of the product.

  2. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet.

  3. Reconnect the power cord to the back of the product.

  4. Press the Power button () to turn on the product.

  5. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

    NOTE: If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution six: Perform a power reset

Follow these steps to reset the product.

  1. Press the Power button () to turn on the product.

  2. Disconnect the power cord from the back of the product.

  3. Disconnect the power cord from the electrical outlet.

  4. Wait 15 seconds.

  5. Reconnect the power cord to the electrical outlet.

  6. Reconnect the power cord to the back of the product.

  7. Press the Power button () to turn on the product.

  8. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.

  • If the test page prints successfully, but you experience a different issue with your printer, go to HP Product Support Home Page , and then search for another document that relates to the issue you are experiencing.

    NOTE: If the page displays in the wrong region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct region and language.
  • If the product does not print a test page, there is an issue with the product hardware. Continue to the next solution.

Solution seven: Service the product

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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