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HP Color LaserJet CM1015 and CM1017 MFP Series - Install a print driver on a Windows 7 computer (32-bit and 64-bit) using Windows Vista compatibility mode

Introduction

Windows 7 users can use this document to find out how to obtain a solution when drivers were not built into the Windows operating system (OS), were not provided in Windows Update, and/or when a product-specific driver is not available.

Some HP product software created for the Windows Vista operating system can be run on a Windows 7 PC in compatibility mode to enable product software functionality. This document applies to HP Color LaserJet CM1015 and CM1017 Multifunction Products (MFPs) only.

For other product instructions on how to Install a print driver on a Windows 7 computer using Windows Vista compatibility mode, go to the following links:

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What you need to know

The Universal Print Driver (UPD) for the HP Color LaserJet CM1015 and CM1017 Multifunction Products might not be the best driver choice for this product because UPDs are typically print-only. There are no product-specific Windows 7 print/scan drivers available for this product.

While these products do not have a Windows 7-specific solution, you can run the HP product software created for the Windows Vista operating system on a Windows 7 PC in compatibility mode to enable full product software functionality.

This is the recommended Windows 7 solution to obtain the most software features for the HP Color LaserJet CM1015 and CM1017 MFPs.

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How to run HP printer software for Vista on a Windows 7 computer

To install software (from either the product CD or online download) for the HP Color LaserJet CM1015 and CM1017 MFPs, first locate the software and then run the Vista full solution software on the Windows 7 PC in Windows Vista compatibility mode (32-bit or 64-bit).

Step one: Locate the Windows Vista software

Product CD

If you have the product CD for Windows Vista 32-bit or 64-bit, follow these steps:

  1. Copy the entire product CD for Windows Vista 32-bit/64-bit to the hard drive of the Windows 7 PC.

  2. Browse to the location where the files were saved and then continue to Run the .exe files on a Windows 7 PC in Windows Vista compatibility mode .

Download from www.hp.com

If you do not have the product CD, download the software from www.hp.com/go/support . To do this, follow these steps:

  1. Go to www.hp.com/go/support , click Drivers & Software, type your product in the search box, click Search, and then select your product from the results.

  2. Select your language from the drop-down list and then select the Windows Vista operating system (32-bit or 64-bit).

  3. Under the Software section, locate the HP Color LaserJet ... Full software Solution and then click Download.

  4. Click Save, browse to the location where you want to save the .exe file, and then click Save.

    NOTE: Before you can run the software on Windows 7 in Windows Vista compatibility mode, you will need to modify the file properties. See Run the .exe files on a Windows 7 PC in Windows Vista compatibility mode .
  5. Browse to the location where you saved the .exe file and then double-click the file to launch the WinZip Self Extractor.

  6. Browse to the location where you want to save the extracted files, deselect the When done unzipping open: autorun.exe check box and then click Unzip.

    Figure 1: WinZip Self-Extractor

  7. Continue to Run the .exe files on a Windows 7 PC in Windows Vista compatibility mode .

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Step two: Run the .exe files on a Windows 7 PC in Windows Vista compatibility mode

NOTE: After copying the product CD or downloading the full solution driver on a Windows 7 PC, the following software components are extracted:
  • Toolbox FX

  • Scan Application

  • Solution Center

  • Print Driver

  • Uninstall Utility

  • User Guide

  • Twain and WIA Scan Drivers

There are 4 executable (.exe) files extracted to the Windows 7 PC hard drive that need to be run in compatibility mode for a successful installation on a Windows 7 PC. Each of these 4 files (autorun, hpzsetup, HPZstub, and Setup) need to be modified before they can be run in compatibility mode on the Windows 7 PC.

To modify and run the .exe files on a Windows 7 PC in Windows Vista compatibility mode, follow these steps:

  1. Browse to the location where you copied the product CD or downloaded the Vista bundle and then locate the following 4 executable (.exe) files:

    • Autorun (.exe)

    • Hpzsetup (.exe)

    • Hpzstub (.exe)

    • Setup (.exe)

    NOTE: These 4 files may not show the file type extensions (.exe) when listed in the Full Software Solution folder.

    Figure 2: CM1015/CM1017 full solution .exe files

  2. Modify the .exe files.

    1. Right click the .exe file you want to modify, select Properties, and then click the Compatibility tab.

    2. Select the check box Run in compatibly mode for: and select Windows Vista (Service Pack 2) from the drop-down box.

      Figure 3: hpzsetup Properties screen

    3. Click Apply and then click OK.

    4. Repeat for EACH of the 4 .exe files.

  3. After the 4 files are set to run in compatibility mode, double click the autorun.exe file you saved earlier and allow the installation to begin.

  4. On the top of the setup screen, click Install Software and then follow the on-screen prompts to complete the installation.

    Figure 4: Begin Setup screen

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