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HP Officejet Pro 8500 (A909) and 8500A (A910) Series All-in-One Printers - Checks Do Not Print From QuickBooks 2008 in Windows

Issue

When you try to print checks from QuickBooks 2008 on a computer running Windows, the product does not print the checks.

Solution one: Print checks from QuickBooks 2008

Follow these steps in the order presented to resolve the issue.

Step one: Load check stock in the product

NOTE: The check stock must contain preprinted account numbers and check numbers. QuickBooks fills in the payment information only. Do not use blank check stock or plain paper.
  1. If the product is not already on, press the Power button () to turn it on.

  2. Remove any paper from the tray, and then load check stock in the tray.

Step two: Print the checks

You can print checks one at a time or in batches of multiple checks. Depending on how many checks you want to print, follow one set of these steps to print the checks.

Print checks one at a time

  1. In QuickBooks, click the Banking menu, and then click Write Checks.

  2. Find or create the check you want to print, and then type a check number in the First Check Number text box if necessary.

  3. From the options at the top of the screen, click Print.

  4. Select Voucher, Standard, or Wallet for the check style, and then select your HP product.

  5. Click Print.

Print multiple checks in a batch

  1. In QuickBooks, click the Banking menu, and then click Write Checks.

  2. Click to select the To be printed check box next to each check you want to print, and then close the Write Checks window.

  3. From the options at the top of the screen, click File, click Print Forms, and then click Checks or Paychecks.

  4. Select the bank account you want to use.

  5. Click to select the check box next to each check you want to print.

  6. Type the first check number, and then click OK.

  7. Select Voucher, Standard, or Wallet for the check style, and then select your HP product.

  8. Click Print.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Install and use an alternate print driver

You can use a generic print driver to print checks.

NOTE: Use the alternate print driver only to print checks from QuickBooks. You do not need to use the alternate print driver to print from any other program.

Step one: Install the alternate print driver

Depending on how your product connects to your computer, use one of these methods to install and use an alternate print driver.

Install the print driver for a USB-connected product

  1. Open the Printers folder.

    • Windows XP: Click Start, and then click Printers and Faxes.

    • Windows Vista and Windows 7: From the Windows taskbar, click the Windows icon (), and then click Devices and Printers. The Devices and Printers window opens.

  2. Click Add a printer. The Add Printer window opens.

  3. Click Add a local printer.

  4. Click Use an existing port.

  5. Click the Use an existing port drop-down list, select LPT1: (Printer Port), and then click Next.

  6. Under Manufacturer in the Install the printer driver window, click HP.

  7. Under Printers, select Deskjet 990c, and then click Next.

  8. Click to clear the check box next to Set as default.

  9. In the Printer name text box, type QuickBooks Check Printing, click Next, and then follow the on-screen instructions to complete the installation.

Install the print driver for a wireless or Ethernet connection

  1. Open the Printers folder.

    • Windows XP: Click Start, and then click Printers and Faxes.

    • Windows Vista and Windows 7: From the Windows taskbar, click the Windows icon (), and then click Devices and Printers. The Devices and Printers window opens.

  2. Click Add a printer. The Add Printer window opens.

  3. Click Add a local printer.

  4. Click Create a new port, and then click Standard TCP/IP port.

  5. Type the host name for the product or the product IP address, and then click Next.

  6. Under Manufacturer in the Install the printer driver window, click HP.

  7. Under Printers, select Deskjet 990c, and then click Next.

  8. Click to clear the check box next to Set as default.

  9. In the Printer name text box, type QuickBooks Check Printing, click Next, and then follow the on-screen instructions to complete the installation.

Step two: Print checks using the alternate print driver

You can print checks one at a time or in batches of multiple checks. Depending on how many checks you want to print, follow one set of these steps to print the checks.

Print checks one at a time

  1. In QuickBooks, click the Banking menu, and then click Write Checks.

  2. Find or create the check you want to print, and then type a check number in the First Check Number text box if necessary.

  3. From the options at the top of the screen, click Print.

  4. Select Voucher, Standard, or Wallet for the check style, and then select the QuickBooks Check Printing printer.

  5. Click Print.

Print multiple checks in a batch

  1. In QuickBooks, click the Banking menu, and then click Write Checks.

  2. Click to select the To be printed check box next to each check you want to print, and then close the Write Checks window.

  3. From the options at the top of the screen, click File, click Print Forms, and then click Checks or Paychecks.

  4. Select the bank account you want to use.

  5. Click to select the check box next to each check you want to print.

  6. Type the first check number, and then click OK.

  7. Select Voucher, Standard, or Wallet for the check style, and then select the QuickBooks Check Printing printer.

  8. Click Print.

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