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HP LaserJet 3050, 3052, 3055, 3390 and 3392 All-in-Ones - Install a print driver on a Windows 7 computer (32-bit only) using Windows Vista compatibility mode

Introduction

Windows 7 users can use this document to obtain a driver when basic drivers were not built into the Windows operating system (OS) or to upgrade from a basic print driver to enable more advanced features. This document applies to HP LaserJet 3050, 3052, 3055, 3390 and 3392 All-in-Ones only.

While these products do not have a Windows 7 full solution, you can run the HP product software created for the Windows Vista 32-bit operating system on a Windows 7 PC in compatibility mode to enable full product software functionality.

NOTE: HP LaserJet 3050, 3052, 3055, 3390 and 3392 All-in-Ones are supported in the Windows 7 32-bit operating system (OS) only and are not supported in the 64-bit Windows 7 environment. If you are using the Windows 7 64-bit OS, use the driver included in the operating system to enable print/scan software functionality (print only when installed through a network) and then use the Scan and Fax feature in Windows or the product control panel to fax. Do NOT install a Universal Print Driver (UPD) because this option is print only and is not recommended for multifunction products (MFPs).

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Before you begin

The HP LaserJet 3050, 3052, 3055, 3390 and 3392 All-in-Ones have a basic print/scan-only driver built into the Windows 7 operating system (OS).

NOTE: When you connect the product to the computer, Windows 7 detects the hardware and automatically installs the correct driver. A notification lets you know when installation begins and when it is complete. You do not have to download any software or insert the product CD to enable this basic driver.

This basic driver does not include the same features provided on the product CD or in the full feature solution. Customers need to upgrade from the basic print driver to a full solution to enable product software functionality. To do this for HP LaserJet 3050, 3052, 3055, 3390 and 3392 All-in-Ones, obtain the full feature software for Vista (from either the product CD or online download) and then follow the steps in this document to run the HP software on the Windows 7 PC in Windows Vista compatibility mode (32-bit only).

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Step one: Locate the Windows Vista software

Product CD

If you have the product CD for Windows Vista 32-bit, follow these steps:

  1. Copy the entire product CD for Windows Vista 32-bit to the hard drive of the Windows 7 PC.

  2. Browse to the location where the files were saved and then continue to the section Run the .exe files on a Windows 7 PC in Windows Vista compatibility mode .

Download from www.hp.com

If you do not have the product CD, download the software from www.hp.com/go/support . To do this, follow these steps:

  1. Go to www.hp.com/go/support , click Drivers & Software, type your product in the search box, click Search, and then select your product from the results.

  2. Select your language from the drop-down list and then select the Windows Vista operating system (32-bit only).

  3. Under the Software section, locate the HP LaserJet ... Full software Solution and then click Download.

  4. Click Save, browse to the location where you want to save the .exe file, and then click Save.

    NOTE: Before you can run the software on Windows 7 in Windows Vista compatibility mode, you will need to modify the file properties. See Run the .exe files on a Windows 7 PC in Windows Vista compatibility mode .
  5. Browse to the location where you saved the .exe file and then double-click the file to launch the WinZip Self Extractor.

  6. Browse to the location where you want to save the extracted files, clear the When done unzipping open: autorun.exe check box and then click Unzip.

    Figure 1: WinZip Self-Extractor

  7. Continue to Run the .exe files on a Windows 7 PC in Windows Vista compatibility mode .

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Step two: Run the .exe files on a Windows 7 PC in Windows Vista compatibility mode

NOTE: After copying the product CD or downloading the Vista full solution software on a Windows 7 PC, the following software components are extracted:
  • Toolbox FX

  • Scan Application

  • Print Driver

  • Send Fax

  • Uninstall Utility

  • User Guide

  • Twain and WIA Scan Drivers

There are 4 executable (.exe) files extracted to the Windows 7 PC hard drive that need to be run in compatibility mode for a successful installation on a Windows 7 PC. Each of these 4 files (autorun, hpzsetup, HPZstub, and Setup) need to be modified first before they can be run in compatibility mode on the Windows 7 PC. To modify and run the .exe files on a Windows 7 PC in Windows Vista compatibility mode, follow these steps:

  1. Browse to the location where you copied the product CD or downloaded the Vista bundle and then locate the following 4 executable (.exe) files:

    • Autorun (.exe)

    • Hpzsetup (.exe)

    • Hpzstub (.exe)

    • Setup (.exe)

    NOTE: These 4 files may not show the file type extensions (.exe) when listed in the Full Software Solution folder.

    Figure 2: .exe Files listed in the Full Software Solution folder

  2. Modify the .exe files.

    1. Right click the .exe file you want to modify, select Properties, and then click the Compatibility tab.

    2. Select the check box Run in compatibility mode for: and select Windows Vista (Service Pack 2) from the dropdown box.

      Figure 3: Selecting the compatibility mode

    3. Click Apply and then click OK.

    4. Repeat for EACH of the 4 .exe files.

  3. After the 4 files are set to run in compatibility mode, double click the autorun.exe file and allow the installation to begin.

  4. On the top of the setup screen, click Install Software and then follow the on-screen prompts to complete the installation.

    NOTE: Do not connect the USB cable until prompted to do so during the software installation process. If you are trying to connect on a network, go to

    Figure 4: Begin Setup screen

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