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HP Printers Compatible with HP 564, 364, 178, 862, 920, and 922 Ink Cartridges - Printhead Assemblies Missing Cyan Icon

Issue

The printhead assembly does not resemble the illustrations in the instructions. It lacks the cyan triangle icon. See the illustrations below.

Figure 1: Normal printhead assembly with cyan triangle

Normal printhead assembly with cyan triangle

Figure 2: Printhead assembly without cyan triangle

Printhead assembly without cyan triangle
NOTE: The illustrations in this document show the 5-ink printhead assembly, but the same problem also affects some 4-ink printhead assemblies – the cyan triangle icon is missing.

Solution

The printhead assembly is not defective. It should function as designed. Make sure to install cyan ink cartridges in the middle slot, as shown below.

Figure 3: Install Cyan ink cartridges in the middle slot

Install Cyan ink cartridges in the middle slot

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