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Setting Up the Printer for a Wireless Network in Windows for the HP Photosmart Plus e-All-in-One (B210a, B210b, B210c, and B210e) Printers

Introduction

This document contains instructions to install the product in an existing wireless network that uses an access point, such as a router. This type of network is called an infrastructure network. HP recommends the infrastructure type of network for wireless connection to your product.
NOTE: You can also use these instructions if you previously installed the software for a USB connection and now want to change to a wireless network connection.

Figure 1: Wireless network that uses an access point

Illustration of wireless network setup

Step one: Prepare for installation

NOTE: If you set up device filtering on your access point, and need to find the IP or MAC address of your HP printer, see Additional Information at the end of this document.
  1. Make sure that you have the following requirements before you begin:

    • Your network is already set up: Before you can install the printer, your wireless network must be set up. Follow the instructions that came with your router or access point to set up the network.

    • Obtain the network name and password: The network name is the SSID (Service Set Identifier). The password is also referred to as the WEP key or WPA security passphrase.

      Tip
      To gather the network name and password, you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the access point manufacturer. HP cannot set up or change the network SSID, WEP key, or WPA passphrase.
    • Internet access: Required for HP Web Services only. HP recommends broadband internet access such as cable or DSL.

  2. Make sure that your wireless-capable printer, router, and computer are all turned on, and that the computer is connected to the wireless network.

  3. Place the printer close to the computer during the installation.

  4. Exit all applications running on your computer.

Use an automated tool to gather network information

The HP Print and Scan Doctor quickly diagnoses and resolves many printing, scanning, and connectivity problems. It also can easily locate your wireless network login information.

NOTE: The HP Print and Scan Doctor is available for most HP products, and it is available in most languages. However, it might not be available for older HP product models. This tool is not available for Mac OS X operating systems.
  1. Go to the HP Print and Scan Doctor page .

  2. Click Download, and then follow the on-screen instructions to save the software to your computer.

  3. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation. The HP Print and Scan Doctor opens.

  4. On the Menu bar in the Print and Scan Doctor window, click Network, and then click Show Advanced Info.

  5. Click Show Wireless Info.

  6. In the Wireless Settings section, the SSID column lists the wireless network name, and the Network Key column lists the corresponding wireless network password.

Step two: Change from a USB to a wireless connection (optional)

If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.

NOTE: If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.
  1. Disconnect any USB or Ethernet cable connected to the printer.

  2. Go to the Printers folder:

    • Windows XP: Click the Start button (), and then click Printers and Faxes.

    • Windows Vista: Click the Windows icon (), click Control Panel, and then click Printers.

    • Windows 7: Click the Windows icon (), and then click Devices and Printers.

    • Windows 8: Right-click the Start button () in the lower left corner of the screen, and then click Search. Type Devices in the Search box, and then click Devices and Printers.

  3. Right-click the icon for your HP printer, and then click Delete or Remove Device to remove it.

Step three: Connect to the wireless network

The printer supports two methods of configuring the wireless features: standard connection, and Wi-Fi Protected Setup. Connect the printer to the wireless network using one of the following methods.

Method one: Standard connection (Recommended)

Follow these steps to connect the product to your wireless WLAN 802.11 network.

  1. Touch the Wireless button () on the product control panel, and then touch Wireless Setup Wizard. The Wireless Setup Wizard searches for networks, and then displays them in a list.

  2. On the list of available networks, touch the network name (SSID) corresponding to your network.

    If the network name does not appear in the list, follow these steps:

    1. Touch Enter New Network Name. The on-screen keyboard displays on the control panel.

    2. Enter the network name (SSID) using the on-screen keyboard, and then touch Done.

      NOTE: Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
    3. When prompted, touch Infrastructure for the wireless mode.

    4. Touch Yes, my network uses WEP encryption or Yes, my network uses WPA encryption based on your network setup.

      NOTE: If you are not using encryption, touch No, my network does not use encryption.
  3. If prompted, enter the WEP or WPA key using the on-screen keyboard, and then touch Done.

    NOTE: Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
  4. Make sure the product successfully connects to the network before continuing to the next step. The product prints a Wireless Network Test Report to confirm a successful connection.

    NOTE: If a connection error message displays, make sure that the network name and security key are correct, and then follow the prompts to enter the information again.

Method two: Wi-Fi Protected Setup (WPS)

Use one of the following options to connect the printer to a wireless network using WPS.

NOTE: This method requires a WPS-enabled wireless router to connect to the printer.

Option one: Push button

  1. Touch the Wireless button () on the printer control panel, and then touch Wireless Settings.

  2. Touch Wi-Fi Protected Setup, touch Push Button, and then touch OK.

    The printer prompts you to press the WPS button on the wireless router.

    NOTE: The printer starts a timer that allows about two minutes to press the WPS button on the wireless router.
  3. Press the WPS button on the router. The printer automatically finds the wireless network and configures the connection.

Option two: PIN

  1. Touch the Wireless button () on the printer control panel, and then touch Wireless Settings.

  2. Touch Wi-Fi Protected Setup, touch PIN, and then touch Start.

  3. The printer displays a PIN to type into the wireless router. Type the PIN on the wireless router.

    NOTE: The printer starts a timer that allows four minutes to type the PIN in the wireless router.

    The printer automatically finds the wireless network and configures the connection.

Step four: Decide whether to install with the printer CD or download the software

NOTE: Install the software with the printer CD method is not available for Windows 8 computers. Continue to the download and install from the HP website method.

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:

  • Install the software with the printer CD

    For a new printer:
    CD installation is a quick and easy method.
    For an older printer:
    CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.
    For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
    About the software:
    The software on the CD is current to the date of the printer release.
  • Download and install the software from the HP website

    For a new printer:
    If you do not have a CD, you can download the software you need.
    For an older printer:
    Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.
    Downloading is the recommended method if your computer operating system released after the HP printer released.
    About the software:
    The software you can download from the HP website is most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.

Step five: Install the printer software

Important: If you get any firewall messages during installation, click unblock, accept, continue, yes, allow, or permit, or the installation fails.

Method one: Install the software with the printer CD

NOTE: This method is not available for Windows 8 computers. Continue to the download and install from the HP website method.
  1. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.

    If the installer does not open automatically, follow these steps to open it:

    • Windows XP: Click Start, click My Computer, and then double-click the CD drive.

    • Windows Vista and Windows 7: Click the Windows icon (), click Computer, and then double-click the CD drive.

    NOTE: If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.

  3. When prompted to choose a connection type, select Network (Ethernet/Wireless).

  4. Follow the on-screen instructions to finish installing the software.

Method two: Download and install the software from the HP website

Follow these steps to download and install the software from the HP website.

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.

  3. Go to HP Drivers & Downloads .

  4. If the Welcome to HP Support page opens, follow these steps:

    1. In the Enter product name or number field, type your printer model or number.

    2. In the Questions or keywords field, type driver, and then press Enter.

      You might need to select your printer model number from a list of similar printer models.

    3. Next to the image of your printer, click the name of your printer.

      Figure 2: Example of the link to your printer homepage

      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.

  5. Select your operating system, and then click Next.

    A list of drivers and other downloads display.

  6. Scroll down the page, and then click Driver - Product Installation Software.

  7. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.

  8. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Additional Information

Get started with ePrint

Now you can stay connected and productive on the go with ePrint. ePrint lets you print directly to your ePrint-enabled HP printer using a smartphone, notebook, or other mobile device.

For additional information related to setting up and using ePrint, click here to get started with ePrint .

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