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HP Color LaserJet 4700 Printer Series - Firmware Readme

This document contains information for the firmware revision number 20101027 46.160.4

HP Fleet Release Designation: CPE 10.4

Product Name(s):

  • HP Color LaserJet 4700 Printer Series

Model Number(s):

  • Q7491A

  • Q7492A

  • Q7493A

  • Q7494A

  • Q7495A

Enhancements and Fixes provided with Firmware revision 46.160.4

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 20101027 46.160.4

Enhancements

  • When synchronizing with a network time server, the printer clock now copies the actual time from the server. Previously it only corrected for drift within a small time range.

Fixes or improvements

  • You may see a 49.4C02 error when using ALM (Alternate Letterhead Mode).

  • Not able to print the correct quantity of copies when using the Private Pin with certain Microsoft Word documents.

  • A 49.5F11 error may be seen on the control panel when using the Alternative Letterhead feature.

  • Some pages will not be included with the print job when using the Alternative Letterhead feature.

  • You may not see a significant shift in color density when using the Adjust Color Density setting for Midtones, Highlights and Shadow regions.

  • Media Type settings do not hold over a power cycle with non-Letter size paper.

Embedded JetDirect

  • No New Updates

Current firmware revisions included in the firmware bundle (Version 46.160.4)

COMPONENT
FIRMWARE VERSION
CLJ4700 Series Printers
Datecode: 20101027 46.160.4
Embedded JetDirect
V.33.21.FF
DC Controller
3F
HP Fleet Release Designation
CPE 10.4

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Improvements provided with previous firmware revisions

NOTE: All improvements with previous revisions of firmware are included within the most current revisions.

Enhancements and Fixes provided with Firmware revision 46.150.3

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 20100724 46.150.3

Enhancements
  • Blank Page Suppression is enhanced to include PCL6 (was only PCL5), and also work with duplex printing if both sides a page are blank.

  • A feature has been added to the EWS to allow custom settings for tray mapping.

Fixes or improvements
  • Boot-up hangs may be seen in the 6/C and 6/E process on machines more heavily used. The Event Log may also show a 49.1D34 error.

  • ALM (Alternate Letterhead Mode) was not treating user-defined media types as asymmetrical.

  • Classic tray mode not working correctly.

  • Media type settings do not hold over a power cycle for non-Letter paper sizes.

  • After performing restore factory settings the Device Name is not changed to Factory Default.

Embedded JetDirect

  • No New Updates

Current firmware revisions included in the firmware bundle (Version 46.150.3)
COMPONENT
FIRMWARE VERSION
CLJ4700 Series Printers
Datecode: 20100724 46.150.3
Embedded JetDirect
V.33.21.FF
DC Controller
3F
HP Fleet Release Designation
CPE 10.3

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Enhancements and Fixes provided with Firmware revision 46.140.5

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 20100518 46.140.5

Enhancements
  • The EWS Security tab now has a checkbox to require the EWS password to see the EWS Information page.

Fixes or improvements
  • When printing certain PDF files the printer may continuously print pages with erroneous characters on them.

  • Not able to Enable and Disable the Color Usage Job Log page from the Information menu when using Web JetAdmin.

Embedded JetDirect

  • Will not interoperate with Win2008 Release 2, receives Failure 823 error response.

  • Printer slows and eventually hangs due to HTTPS/EWS usage.

  • Print job delays under HP UX RLP/LPD printing.

  • User is not prevented from installing identity certificate where a CA certificate is required.

Current firmware revisions included in the firmware bundle (Version 46.140.5)
COMPONENT
FIRMWARE VERSION
CLJ4700 Series Printers
Datecode: 20100518 46.140.5
Embedded JetDirect
V.33.21.FF
DC Controller
3F
HP Fleet Release Designation
CPE 10.2

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Enhancements and Fixes provided with Firmware revision 46.130.5

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 46.130.5.

Enhancements

HP has implemented a new method of page counting (known as Print Usage Tracker), which can be enabled if desired. The administrator or owner of the product has the option either to enable the new counting method or to do nothing. If the new counting method is enabled the device cannot return to the previous counting method. It is important to understand this. If the feature is not enabled, nothing will change on the device and it will continue to count pages the same as it originally did from the factory.

Background:

Current page counting methods were designed to enable efficient service and support. The Print Usage Tracker feature implements new page counting methods which are more aligned with today’s job accounting needs.

Additional information:

For more information about the Print Usage Tracker feature, visit, www.hp.com/go/support . Navigate to the SUPPORT AND DRIVERS page web page for your product, or search by name or model of your device (for example, HP Color LaserJet CM3530 MFP or model number CC520A). Once you have located your support page search for “Print Usage Tracker”. Additional information may also be obtained by contacting your regions HP Customer Support Center. This information can be located in the “User” manual that came with your product documentation or on the CD-ROM.

How to enable the feature:

If desired, use the following steps to enable the new page counting method (known as Print Usage Tracker) via the product’s Embedded Web Server.

  1. Update your device firmware to this release or greater.

  2. Once this is done the Print Usage Tracker acceptance and activation screen will be available from the product’s Embedded Web Server (EWS) at the following location: EWS, Settings, Security, Device Security Settings, Print Usage Tracker.

  3. Review the acceptance screen so that the changes are understood and you are comfortable with how the changes may or may not affect your HP device or product use model.

  4. If you are comfortable with the acceptance statements and the new counting functionality, choose to enable the feature. As stated previously it is very important to understand that once enabled the device cannot return to the previous counting method.

    1. Select I Accept.

    2. Select Enable the Print Usage Tracker feature on this device.

    3. Press Apply.

NOTE: Currently this functionality can only be enabled through the product’s Embedded Web Server (EWS). In the future, HP will provide the ability to enable this functionality through HP’s Device management software called HP Web Jetadmin. The Web Jetadmin support pages can be accessed using the following URL: www.hp.com/go/webjetadmin .
  • A new feature has been added which will allow the administrator to configure the device to auto recover from intermittent 49.XXXX errors. With this release the feature will be enabled ON by default.

Fixes or improvements
  • A 49.4c06 may be displayed on the control panel when printing certain files from Excel that contain non-printable characters.

  • Very slow printing or printer hangs may occur when a very complex Postscript file with large amounts of lineto commands are present.

  • Possible 49 error when using PCL5 macros (more likely with USB mass storage device connected).

  • You may see a 49.4C02 or 49.4C06 error when printing with the PCL5 driver due to a font management issue.

Current firmware revisions included in the firmware bundle (Version 46.130.5)
COMPONENT
FIRMWARE VERSION
CLJ4700 Series Printers
(Datecode: 20100209 46.130.5
Embedded JetDirect
V.33.19.FF
DC Controller
3F

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Enhancements and Fixes provided with Firmware revision 46.120.4

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 46.120.4

Enhancements
  • Numerical and Alpha characters have been added to the images displayed on the control panel during the Power On process. If the device should stall, during the Power On process the administrator should log the numerical and alpha characters and contact an HP regional support center for additional help. This should only be done if turning the power OFF and back ON for a second time does not resolve the stall.

Fixes or improvements
  • You may see a 49.4C02 when printing and using the Papyrus font from the Macintosh.

  • When selecting to print all stored jobs from the front control panel you may see a longer than expected delay between stored jobs. With this new behavior you will no longer see a delay between files as long as the job attributes are the same.

  • You may see a postscript Insufficient Memory error when using added 2-byte fonts.

Current firmware revisions included in the firmware bundle (Version 46.120.4)
COMPONENT
FIRMWARE VERSION
CLJ4700 Series Printers
(Datecode: 20091125 46.120.4
Embedded JetDirect
V.33.19.FF
DC Controller
3F

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Enhancements and Fixes provided with Firmware revision 46.036.1

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 46.036.1

Enhancements
  • The Asset Field found in the products EWS (Embedded Web Server) which is used for assigning Asset numbers to a device has been changed to allow support for more characters.

Fixes or improvements
  • A 49.4C02 may occur when printing some large PS files.

  • Certain PostScript files generated from SAP application may not print properly.

Current firmware revisions included in the firmware bundle (Version 46.036.1)
COMPONENT
FIRMWARE VERSION
CLJ4700 Series Printers
(Datecode: 20090914 46.036.1
Embedded JetDirect
V.33.19.FF
DC Controller
3F

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Enhancements and Fixes provided with Firmware revision 46.035.3

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 46.035.3

Enhancements
  • An enhancement to the paper tray selection capability in the HP paper handling model has been made.

The following behaviors will now be seen when a PCL5e print job sent from a non-windows application only includes a tray source command (no paper type command) and the source trays paper type has been set to something other than ANY TYPE.

  1. If the Tray Behavior setting for Use Requested Tray is set to Exclusive then the job will only pull from the tray specified in the print stream and will not wonder to another tray.

  2. If the Tray Behavior setting for Use Requested Tray is set to First then the job will pull initially from the tray specified in the print stream and then move to any tray whose type is set to PLAIN and whose size matches the size in the tray originally specified.

Fixes or improvements
  • The localization string for Page on the internal pages is incorrect for Spanish and Portuguese languages.

  • You may see an incorrect behavior when trying to manually duplex custom sizes.

  • Certain PCL6 files may cause a 49.4C02 or 49.4C06 error.

  • You may see a 49.4C02 error when posting status messages from Chai SOE concurrently.

  • Images on slides may be clipped when printing using the PCL 6 driver with Microsoft 2007 applications.

  • When selecting to print all private jobs, the quantity gets reduced to 1 copy and does not take on the value set by the application or driver.

  • When printing with Alternative Letterhead mode turned ON and you are using more than one media type you may see your job print out on incorrect media or print in the wrong orientation.

  • PJL returns incorrect USTATUS code for Tray empty.

  • JDI updates to be bundled into this release.

Current firmware revisions included in the firmware bundle (Version 46.035.3)
COMPONENT
FIRMWARE VERSION
CLJ4700 Series Printers
(Datecode: 20090605 46.035.3
Embedded JetDirect
V.28.63.FF
DC Controller
R1.63.0

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Enhancements and Fixes provided with Firmware revision 46.034.1

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 46.034.1

Enhancements

The following new functionality or features are provided by this firmware release (20080128 46.034.0):

  • Disable Secure Cold Reset.

  • Control Panel message needed when hot un/plug duplexer.

  • Remote access of Bootloader Password via PML.

  • Delete stored jobs PJL command.

  • Fraud website link not clickable in EWS Supplies Status tab.

  • Change Tray 1 default setting from full sensing to expanded sensing.

  • Colon (-) missing in Supplies Status Page in few languages.

The following new functionality or features are provided by this firmware release (20070831 46.033.1):

  • Added the ability to use the alternative letterhead mode in the firmware for hosted jobs.

  • Added color table change to assist color representation.

  • Added a cleaning page interval of 500.

The following new functionality or features are provided by this firmware release (20070326 46.032.2):

  • Added the ability to store a personal job (formerly private printing) without a PIN until the print job is printed.

    NOTE: This requires a software update to function properly.
  • Created the ability to hide the Color Usage Job Log in the EWS and the Control Panel.

  • Added Processing Job to the control panel when sending a stored or personal print job.

The following enhancements were provided by previous firmware revisions and are also included in the current firmware revision:

  • Enhancements to standard color table.

  • Disabled an unused network port (8900).

  • Increased the number of print jobs that could be stored on an installed hard disk drive accessory from 100 stored jobs to 500 stored jobs.

  • Implemented new feature: Restrict Color Use.

  • Increased job storage limits on hard disk drive from limit of 100 jobs to 500 or more jobs.

  • Character “@” added to Calibration Information section of Configuration Page to indicate when a custom color table has been loaded onto the printer (in place of the default 4650 sRGB color table emulation).

Fixes or improvements

The following fixes or improvements are provided by this firmware release (20080128 46.034.0):

  • Corrected Processing Job Hang at 1000 pages.

  • Improved PDF printing.

  • Corrected problems Printing Postscript Macros & Fonts.

  • 49.4C02 error when printing PDFs.

  • WideA4 setting does not retain extended area after power cycle.

  • Garbage Display after update avter firmware update.

  • Corrected localization in Russion Language - Overheated where Warming up expected.

49.4C04 error occurs while printing pdf file. The following fixes or improvements are provided by this firmware release (20070831 46.033.1):

  • Corrected memory conditions that would cause a 49.4C02 error when powering on.

  • Duplex print turns page 2 180 degrees.

  • 49.4CFO error on CP4005.

  • Toner Gauges disappear when adding hostname.

  • The E-mail alerts subjects are wrong when EWS is in Portuguese language.

  • 49.4C04 error occurs while printing pdf file.

The following fixes or improvements are provided by this firmware release (20070326 46.032.2):

  • Changed the behavior of pages printing in color even when color usage is restricted. This would occur if the Department ID was changed from default.

  • Corrected the media sensor values after a cold reset was performed, improving the color output after the cold reset.

  • Improved printing performance when sending PDF files directly to the printer.

  • Fixed the Embedded Web Server e-mail alerts feature for the Portuguese language setting. The subject line now shows the correct values.

  • Removed the Pantoneâ logo from the diagnostics pages.

  • Corrected memory conditions that would cause a 49.4C06 error when printing long PDF files.

  • Improved Asian font performance in both PCL and Postscript emulation.

  • Changed the way the printer interprets duplicate duplex commands.

  • Fixed direct PDF printing behavior when the document is both duplexed and contains an odd number of pages.

  • Corrected some conditions that would cause 49.00FF errors when printing Postscript files.

  • Fixed the Ustatus message response when the printer was in a cleaning cycle.

  • Corrected the error behavior that would cause some Encapsulated PostScript files to print incorrectly or not print at all.

  • Changed the behavior of PML so that it will return the correct JobName correctly.

  • Remedied a condition in PostScript emulation that would return an errant undefinedfilename error.

  • Improved toner level sensing primarily for high toner coverage situations.

  • Corrected overall font width issues.

  • Fixed the incorrect printing behavior when a PCL print job contained set margin commands.

  • Corrected German language support in the EWS.

  • Fixed a PCL5 rendering issue when trying to print boxes.

The following fixes were provided by previous firmware revisions and are also included in the current firmware revision:

  • EWS Job Log Job field not populated correctly.

  • 49.0E00 when printing in Mac OS X from Safari or Firefox.

  • Custom color table does not change when color table .rfu is loaded.

  • Slow or paused printing of some pdf files.

  • When Czech language is enabled, configuration page 1 does not print.

  • Umlauts missing on German language cleaning Page.

  • Control panel font selection backward compatibility broken for AP fonts.

  • Color density variation (increase) over first 250 pages of new cartridge.

  • Stapler/stacker optional accessory not offsetting print job.

  • Reduced frequency of calibrations based on environmental changes.

  • CLJ4700 color table improvements, particularly with respect to differentiation of Microsoft standard template blue hues.

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