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Fixing Print Quality Problems for the HP Deskjet 3050 All-in-One Printer Series

This document is for HP Deskjet 3050, 3054, and 3060 All-in-One printers.

The quality of a printed document or photo is not as expected. The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems.

Select your operating system, and then follow the instructions to fix print quality problems.

Windows 8

Try the following steps to resolve print quality problems in Windows 8. When the print quality problem is resolved, there is no need to continue troubleshooting.

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.

Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.

  1. Go to the HP SureSupply website.

  2. Scroll to the bottom of the page, then make sure the country/region location is correct.

  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.

Genuine HP ink cartridges can also be purchased from other retailers.

Step 2: Allow the printer to rest

Sometimes, print quality issues can be resolved during a period of inactivity. Consider waiting for about 30 minutes, and then try the print job again.

Step 3: Do not leave photo paper in the input tray

If photo paper is left in the tray for too long, a reaction between the paper rollers and the photo paper might occur. This can result in lines or marks on the printed photo.

Do not leave photo paper in the tray for more than 30 minutes. Only leave photo paper in the tray when you want to print on photo paper. Store the photo paper in a resealable bag when not in use.

Step 4: Check the paper

Make sure that the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

To purchase paper, go to HP Home & Home Office .

  • Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.

  • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.

    Figure 1: Do not use wrinkled paper

    Image: Do not use wrinkled paper
  • Use the correct paper type for your project.

    • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.

      Figure 2: Plain paper with ColorLok technology is recommended for text printing

    • For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.

    • Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.

  • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.

  • Try using a different paper. This will determine if the problem is related to the paper.

NOTE: Inappropriate, damaged, or unsupported paper can cause vertical streaks in printouts.
Examples of horizontal and vertical streaks in a printout

Figure 3: Horizontal streaks in a printout

Image: Horizontal streaks  in a printout
Continue with the following troubleshooting steps if your printout contains horizontal lines or other print quality issues besides vertical streaks.

Figure 4: Vertical streaks in a printout

Image: Vertical streaks in a printout
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.

Step 5: Check the print settings

Incorrect print settings might cause print quality issues. Check the print settings for your print job.

  1. In the program you are trying to print from, click File, and then click Print. The Print window opens.

  2. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

  3. Select the print settings for the current print job.

    Depending on your print job, you might consider modifying the following settings:

    • If you are printing on photo paper, select the type of photo paper you are attempting to print on.

    • If you are dissatisfied with the quality of your printouts, increase the print quality. These options typically include Best, Normal, and Draft modes.

      To print more quickly, decrease the print quality.

    • If you are printing on a different size of paper than you normally print on, select the correct paper size.

    • If you want to print in black and white only, select the grayscale option.

  4. Once you are finished selecting any desired print settings for the print job, click OK to apply the settings, and then click Print.

NOTE: If you are dissatisfied with the quality of your printouts, increase the print quality.

Step 6: Check the estimated ink levels

Check the estimated ink levels to see if low or empty ink cartridges are causing print quality problems.

NOTE: If you are not using the latest version of Windows 8, the information in these steps might not match. You can get the latest version from the Microsoft Store.
  1. Right-click the Start button () in the lower left corner of the screen.

  2. Click Search, type HP, and then click your printer.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().

    The printer software opens in a new window.

  3. In the printer software, double-click Estimated Ink Levels ().

    The HP Toolbox opens.

  4. Click the Estimated Ink Levels tab. A graphic displays that represents the estimated ink levels for your printer.

    Figure 5: The estimated ink levels graphic

    Image: Estimated ink levels
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

Step 7: Replace any low or empty ink cartridges

Replace any low or empty ink cartridges. If none of your ink cartridges need to be replaced, skip to the next step.

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, then review the limited warranty information for your supplies.

Video of replacing the ink cartridges

The following video demonstrates how to replace a cartridge.

NOTE: The video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same.

.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

  1. Load plain white paper in the input tray.

  2. Press the Power button to turn on the printer.

  3. Open the ink cartridge door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 6: Open the ink cartridge door

    Image: Open the ink cartridge door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 7: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 8: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Remove the new ink cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the ink cartridge. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 9: Remove the plastic tape

    Image: Remove the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer and the nozzles facing down toward the bottom of the product, and then insert the ink cartridge into its slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 10: Insert the ink cartridge into its slot

    Image: Insert the  ink cartridge into its slot
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure 11: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Press the button next to OK on the control panel display ().

    The printer prints an alignment page.

Step 8: Align the ink cartridges

After replacing the ink cartridges, align the ink cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 12: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the button () next to OK.

    The product scans the alignment page.

  5. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

Step 9: Print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Right-click the Start button () in the lower left corner of the screen, click Search, type HP, and then click your printer.

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  3. In the printer software, double-click Printer Actions ().

  4. Double-click Maintenance Tasks (). The HP Toolbox opens.

  5. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 13: Example of a Printer Status Report

    Image: Example of a Printer Status Report

Step 10: Check the Printer Status Report for defects

Different ink cartridges print different areas of the Printer Status Report. Follow these guidelines to determine which ink cartridge printed which areas.

Figure 14: Which cartridges print which areas of the Printer Status Report

Image: Which ink cartridges print which areas of the Printer Status Report
1 - Printed by the color cartridge
2 - Printed by the black cartridge

Make a note of which ink cartridges printed which areas of the Printer Status Report, and then check the report for defects.

In general, if the printer and its ink cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.

Use the following table for examples of defects that can exist on the Printer Status Report. The following examples are not inclusive, but they tend to represent the most common issues.

Examples of defects on the Printer Status Report
Defect
Example
Description or cause
Broken lines in grid patterns
Image: Broken lines
Problem with the ink nozzles
Faded or nonuniform colors in the color blocks
Image: Nnonuniform colors
Depleted ink cartridges, or ink mixing together
Track marks or ink smears in the text
Image: Ssmeared text
Fibers or other debris on one or both of the ink cartridges
The color blocks are streaked or lined
Image: Streaks in the report
The cartridge might be running out of ink or the nozzles might be clogged
One or more of the colored blocks is missing entirely
Image: Missing colors on report
1 - All colors printed - no missing colors
2 - Yellow missing - the color cartridge is not printing correctly
The cartridge is out of one color of ink or the ink nozzles might be clogged.
  • If you do not see defects on the test page, the print mechanism and ink cartridges work correctly. Do not continue the troubleshooting steps in this document. If printouts are still unsatisfactory, try the following general print quality guidelines.

    • Make sure that the image you are printing has sufficient resolution. Images that are enlarged too much might appear fuzzy or blurry.

    • If the issue is confined to a band near the edge of a printout, use the software you installed with the printer or another software program to rotate the image 180 degrees. The problem might not display on the other end of the printout.

    Garbled, illogical text, and incomplete printout (graphic)
    Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows
  • If you see one or more of these defects on the test page, continue to the next step.

Step 11: Align the ink cartridges

Align the ink cartridges to help improve print quality.

  1. Load plain white paper in the input tray.

  2. Right-click the Start button () in the lower left corner of the screen, click Search, type HP, and then click your printer.

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  3. In the printer software, double-click Printer Actions ().

  4. Double-click Maintenance Tasks (). The HP Toolbox opens.

  5. Click the Device Services tab.

  6. Click Align Ink Cartridges.

    The alignment page prints.

  7. Lift the scanner lid.

  8. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 15: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  9. Close the scanner lid.

  10. Press the button () next to OK.

    The product scans the alignment page.

  11. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

Step 12: Clean the printheads

After aligning the ink cartridges, cleaning the printheads might resolve print quality issues. The printheads for your printer are built into the ink cartridges.

NOTE: To avoid issues that require cleaning, always turn the printer off with the Power button.
  1. Load plain white paper in the input tray.

  2. Right-click the Start button () in the lower left corner of the screen, click Search, type HP, and then click your printer.

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  3. In the printer software, double-click Printer Actions ().

  4. Double-click Maintenance Tasks (). The HP Toolbox opens.

  5. Click the Device Services tab.

  6. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the ink cartridges.

  7. After running the tool, click Print to print a test page.

  8. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.

  9. After running the Second-level clean, click Print to print a test page.

If the print quality on the test page is unacceptable, continue to the next step.

Step 13: Clean the area around the ink nozzles

Excess ink around the ink nozzles might cause streaks or smears on your printout. Clean the area around the ink nozzles.

Figure 16: Example of smeared text

Image: Example of smeared text

Figure 17: Example of text with track marks

Image: Example of text with track marks
  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

    • Clean sheets of paper

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

      CAUTION: Do not use platen cleaners or alcohol to clean the area. These can damage the ink cartridge or the printer.
  2. Press the Power button to turn on the printer, if it is not already on.

  3. Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent to continue.

    Figure 18: Open the ink cartridge access door

    Image: Open the ink cartridge access door
  4. Lightly press down on the ink cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure 19: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 20: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  5. Place the ink cartridge on a piece of paper with the ink nozzles up.

  6. Lightly moisten a clean, foam-rubber swab with distilled water.

  7. Clean the face and edges around the ink nozzle with the swab.

    CAUTION: Do not clean the ink nozzle plate.

    Figure 21: Clean the area around the ink nozzle

    Illustration of the ink nozzle and ink cartridge contacts
    1 - Nozzle plate - DO NOT CLEAN
    2 - Area surrounding ink nozzle - Do clean
    3 - Ink Cartridge contacts - Do not clean
  8. Let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  9. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the icon on the ink cartridge matches the icon on the slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 22: Insert the ink cartridge into its slot

    Image: Insert the ink cartridges into its slot
  10. Push the ink cartridges forward into its slot until it snaps into place.

    Figure 23: Snap the ink cartridges into place

    Image: Snap the ink cartridges into place
  11. Repeat these steps to clean the area surrounding the ink nozzle on the other ink cartridges.

  12. Close the ink cartridges access door.

    Figure 24: Close the ink cartridges access door

    Image: Close the ink cartridges access door
  13. Print a Printer Status Report.

How to print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Right-click the Start button () in the lower left corner of the screen, click Search, type HP, and then click your printer.

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  3. In the printer software, double-click Printer Actions ().

  4. Double-click Maintenance Tasks (). The HP Toolbox opens.

  5. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 25: Example of a Printer Status Report

    Image: Example of a Printer Status Report

If the print quality on the Printer Status Report is unacceptable, continue to the next step.

Step 14: Replace the problem ink cartridge

If there are still defects on the Printer Status Report, replace the problem ink cartridge.

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, then review the limited warranty information for your supplies.

Video of replacing the ink cartridges

The following video demonstrates how to replace a cartridge.

NOTE: The video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same.

.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

  1. Load plain white paper in the input tray.

  2. Press the Power button to turn on the printer.

  3. Open the ink cartridge door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 26: Open the ink cartridge door

    Image: Open the ink cartridge door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 27: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 28: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Remove the new ink cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the ink cartridge. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 29: Remove the plastic tape

    Image: Remove the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer and the nozzles facing down toward the bottom of the product, and then insert the ink cartridge into its slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 30: Insert the ink cartridge into its slot

    Image: Insert the  ink cartridge into its slot
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure 31: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Press the button next to OK on the control panel display ().

    The printer prints an alignment page.

Step 15: Align the ink cartridges

After you have replaced ink cartridges, align the ink cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 32: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the button () next to OK.

    The product scans the alignment page.

  5. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

  6. Print a Printer Status Report.

How to print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Right-click the Start button () in the lower left corner of the screen, click Search, type HP, and then click your printer.

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  3. In the printer software, double-click Printer Actions ().

  4. Double-click Maintenance Tasks (). The HP Toolbox opens.

  5. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 33: Example of a Printer Status Report

    Image: Example of a Printer Status Report

If the print quality on the print test page is unacceptable, continue to the next step.

Step 16: Service the printer

If you have completed the steps above, and you are still experiencing print quality issues, contact HP and then service the printer.

Contacting HP for service in Asia Pacific.

If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.

Go to Contact HP to review available service options.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.

First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

NOTE: Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

Windows 7

Try the following steps to resolve print quality problems in Windows 7. When the print quality problem is resolved, there is no need to continue troubleshooting.

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.

Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.

  1. Go to the HP SureSupply website.

  2. Scroll to the bottom of the page, then make sure the country/region location is correct.

  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.

Genuine HP ink cartridges can also be purchased from other retailers.

Step 2: Allow the printer to rest

Sometimes, print quality issues can be resolved during a period of inactivity. Consider waiting for about 30 minutes, and then try the print job again.

Step 3: Do not leave photo paper in the input tray

If photo paper is left in the tray for too long, a reaction between the paper rollers and the photo paper might occur. This can result in lines or marks on the printed photo.

Do not leave photo paper in the tray for more than 30 minutes. Only leave photo paper in the tray when you want to print on photo paper. Store the photo paper in a resealable bag when not in use.

Step 4: Check the paper

Make sure that the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

To purchase paper, go to HP Home & Home Office .

  • Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.

  • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.

    Figure 34: Do not use wrinkled paper

    Image: Do not use wrinkled paper
  • Use the correct paper type for your project.

    • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.

      Figure 35: Plain paper with ColorLok technology is recommended for text printing

    • For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.

    • Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.

  • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.

  • Try using a different paper. This will determine if the problem is related to the paper.

NOTE: Inappropriate, damaged, or unsupported paper can cause vertical streaks in printouts.
Examples of horizontal and vertical streaks in a printout

Figure 36: Horizontal streaks in a printout

Image: Horizontal streaks  in a printout
Continue with the following troubleshooting steps if your printout contains horizontal lines or other print quality issues besides vertical streaks.

Figure 37: Vertical streaks in a printout

Image: Vertical streaks in a printout
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.

Step 5: Check the print settings

Incorrect print settings might cause print quality issues. Check the print settings for your print job.

  1. In the program you are trying to print from, click File, and then click Print. The Print dialog box opens.

  2. Select your printer, and then click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

  3. Click the Paper/Quality tab.

  4. From the Media drop-down, select the paper type that matches the paper loaded in the input tray and then select the desired print quality.

  5. Click OK to apply the settings, and then click Print.

NOTE: If you are dissatisfied with the quality of your printouts, increase the print quality.

Step 6: Check the estimated ink levels

Check the estimated ink levels to see if low or empty ink cartridges are causing print quality problems.

  1. Click the Windows icon (), and then click All Programs.

  2. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().

    The printer software opens in a new window.

  3. In the printer software, double-click Estimated Ink Levels ().

    The HP Toolbox opens.

  4. Click the Estimated Ink Levels tab. A graphic displays that represents the estimated ink levels for your printer.

    Figure 38: The estimated ink levels graphic

    Image: Estimated ink levels
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

Step 7: Replace any low or empty ink cartridges

Replace any low or empty ink cartridges. If none of your ink cartridges need to be replaced, skip to the next step.

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, then review the limited warranty information for your supplies.

Video of replacing the ink cartridges

The following video demonstrates how to replace a cartridge.

NOTE: The video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same.

.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

  1. Load plain white paper in the input tray.

  2. Press the Power button to turn on the printer.

  3. Open the ink cartridge door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 39: Open the ink cartridge door

    Image: Open the ink cartridge door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 40: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 41: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Remove the new ink cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the ink cartridge. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 42: Remove the plastic tape

    Image: Remove the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer and the nozzles facing down toward the bottom of the product, and then insert the ink cartridge into its slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 43: Insert the ink cartridge into its slot

    Image: Insert the  ink cartridge into its slot
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure 44: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Press the button next to OK on the control panel display ().

    The printer prints an alignment page.

Step 8: Align the ink cartridges

After replacing the ink cartridges, align the ink cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 45: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the button () next to OK.

    The product scans the alignment page.

  5. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

Step 9: Print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Click the Windows icon (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 46: Example of a Printer Status Report

    Image:Example of a Printer Status Report

Step 10: Check the Printer Status Report for defects

Different ink cartridges print different areas of the Printer Status Report. Follow these guidelines to determine which ink cartridge printed which areas.

Figure 47: Which cartridges print which areas of the Printer Status Report

Image: Which ink cartridges print which areas of the Printer Status Report
1 - Printed by the color cartridge
2 - Printed by the black cartridge

Make a note of which ink cartridges printed which areas of the Printer Status Report, and then check the report for defects.

In general, if the printer and its ink cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.

Use the following table for examples of defects that can exist on the Printer Status Report. The following examples are not inclusive, but they tend to represent the most common issues.

Examples of defects on the Printer Status Report
Defect
Example
Description or cause
Broken lines in grid patterns
Image: Broken lines
Problem with the ink nozzles
Faded or nonuniform colors in the color blocks
Image: Nnonuniform colors
Depleted ink cartridges, or ink mixing together
Track marks or ink smears in the text
Image: Ssmeared text
Fibers or other debris on one or both of the ink cartridges
The color blocks are streaked or lined
Image: Streaks in the report
The cartridge might be running out of ink or the nozzles might be clogged
One or more of the colored blocks is missing entirely
Image: Missing colors on report
1 - All colors printed - no missing colors
2 - Yellow missing - the color cartridge is not printing correctly
The cartridge is out of one color of ink or the ink nozzles might be clogged.
  • If you do not see defects on the test page, the print mechanism and ink cartridges work correctly. Do not continue the troubleshooting steps in this document. If printouts are still unsatisfactory, try the following general print quality guidelines.

    • Make sure that the image you are printing has sufficient resolution. Images that are enlarged too much might appear fuzzy or blurry.

    • If the issue is confined to a band near the edge of a printout, use the software you installed with the printer or another software program to rotate the image 180 degrees. The problem might not display on the other end of the printout.

    Garbled, illogical text, and incomplete printout (graphic)
    Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows
  • If you see one or more of these defects on the test page, continue to the next step.

Step 11: Align the ink cartridges

Align the ink cartridges to help improve print quality.

  1. Load plain white paper in the input tray.

  2. Click the Windows icon (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab.

  7. Click Align Ink Cartridges.

    The alignment page prints.

  8. Lift the scanner lid, and then place the alignment page face down on the scanner.

  9. Follow the instructions on the control panel to finish the alignment.

Step 12: Clean the printheads

After aligning the ink cartridges, cleaning the printheads might resolve print quality issues. The printheads for your printer are built into the ink cartridges.

NOTE: To avoid issues that require cleaning, always turn the printer off with the Power button.
  1. Load plain white paper in the input tray.

  2. Click the Windows icon (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab.

  7. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the ink cartridges.

  8. After running the tool, click Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.

  9. After running the Second-level clean, click Print to print a test page.

If the print quality on the print test page is unacceptable, continue to the next step.

Step 13: Clean the area around the ink nozzles

Excess ink around the ink nozzles might cause streaks or smears on your printout. Clean the area around the ink nozzles.

Figure 48: Example of smeared text

Image: Example of smeared text

Figure 49: Example of text with track marks

Image: Example of text with track marks
  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

    • Clean sheets of paper

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

      CAUTION: Do not use platen cleaners or alcohol to clean the area. These can damage the ink cartridge or the printer.
  2. Press the Power button to turn on the printer, if it is not already on.

  3. Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent to continue.

    Figure 50: Open the ink cartridge access door

    Image: Open the ink cartridge access door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 51: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 52: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  5. Place the ink cartridge on a piece of paper with the ink nozzles up.

  6. Lightly moisten a clean, foam-rubber swab with distilled water.

  7. Clean the face and edges around the ink nozzle with the swab.

    CAUTION: Do not clean the ink nozzle plate.

    Figure 53: Clean the area around the ink nozzle

    Illustration of the ink nozzle and ink cartridge contacts
    1 - Nozzle plate - DO NOT CLEAN
    2 - Area surrounding ink nozzle - Do clean
    3 - Ink cartridge contacts - Do not clean
  8. Let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  9. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the icon on the ink cartridge matches the icon on the slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 54: Insert the ink cartridge into its slot

    Image: Insert the ink cartridge into its slot
  10. Push the ink cartridge forward into its slot until it snaps into place.

    Figure 55: Snap the ink cartridge into place

    Image: Snap the ink cartridge into place
  11. Repeat these steps to clean the area surrounding the ink nozzle on the other ink cartridge.

  12. Close the ink cartridge access door.

    Figure 56: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  13. Print a Printer Status Report.

How to print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Click the Windows icon (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 57: Example of a Printer Status Report

    Image:Example of a Printer Status Report

If the print quality on the Printer Status Report is unacceptable, continue to the next step.

Step 14: Replace the problem ink cartridge

If there are still defects on the Printer Status Report, replace the problem ink cartridge.

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, then review the limited warranty information for your supplies.

Video of replacing the ink cartridges

The following video demonstrates how to replace a cartridge.

NOTE: The video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same.

.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

  1. Load plain white paper in the input tray.

  2. Press the Power button to turn on the printer.

  3. Open the ink cartridge door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 58: Open the ink cartridge door

    Image: Open the ink cartridge door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 59: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 60: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Remove the new ink cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the ink cartridge. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 61: Remove the plastic tape

    Image: Remove the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer and the nozzles facing down toward the bottom of the product, and then insert the ink cartridge into its slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 62: Insert the ink cartridge into its slot

    Image: Insert the  ink cartridge into its slot
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure 63: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Press the button next to OK on the control panel display ().

    The printer prints an alignment page.

Step 15: Align the ink cartridges

After you have replaced ink cartridges, align the ink cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 64: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the button () next to OK.

    The product scans the alignment page.

  5. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

  6. Print a Printer Status Report.

How to print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Click the Windows icon (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 65: Example of a Printer Status Report

    Image:Example of a Printer Status Report

If the print quality on the Printer Status Report is unacceptable, continue to the next step.

Step 16: Service the printer

If you have completed the steps above and you are still experiencing print quality issues, contact HP, and then service the printer.

Contacting HP for service in Asia Pacific.

If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.

Go to Contact HP to review available service options.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.

First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

NOTE: Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

Windows Vista

Try the following steps to resolve print quality problems in Windows Vista. When the print quality problem is resolved, there is no need to continue troubleshooting.

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.

Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.

  1. Go to the HP SureSupply website.

  2. Scroll to the bottom of the page, then make sure the country/region location is correct.

  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.

Genuine HP ink cartridges can also be purchased from other retailers.

Step 2: Allow the printer to rest

Sometimes, print quality issues can be resolved during a period of inactivity. Consider waiting for about 30 minutes, and then try the print job again.

Step 3: Do not leave photo paper in the input tray

If photo paper is left in the tray for too long, a reaction between the paper rollers and the photo paper might occur. This can result in lines or marks on the printed photo.

Do not leave photo paper in the tray for more than 30 minutes. Only leave photo paper in the tray when you want to print on photo paper. Store the photo paper in a resealable bag when not in use.

Step 4: Check the paper

Make sure that the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

To purchase paper, go to HP Home & Home Office .

  • Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.

  • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.

    Figure 66: Do not use wrinkled paper

    Image: Do not use wrinkled paper
  • Use the correct paper type for your project.

    • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.

      Figure 67: Plain paper with ColorLok technology is recommended for text printing

    • For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.

    • Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.

  • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.

  • Try using a different paper. This will determine if the problem is related to the paper.

NOTE: Inappropriate, damaged, or unsupported paper can cause vertical streaks in printouts.
Examples of horizontal and vertical streaks in a printout

Figure 68: Horizontal streaks in a printout

Image: Horizontal streaks  in a printout
Continue with the following troubleshooting steps if your printout contains horizontal lines or other print quality issues besides vertical streaks.

Figure 69: Vertical streaks in a printout

Image: Vertical streaks in a printout
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.

Step 5: Check the print settings

Incorrect print settings might cause print quality issues. Check the print settings for your print job.

  1. In the program you are trying to print from, click File, and then click Print. The Print dialog box opens.

  2. Select your printer, and then click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

  3. Click the Paper/Quality tab.

  4. From the Media drop-down, select the paper type that matches the paper loaded in the input tray and then select the desired print quality.

  5. Click OK to apply the settings, and then click Print.

NOTE: If you are dissatisfied with the quality of your printouts, increase the print quality.

Step 6: Check the estimated ink levels

Check the estimated ink levels to see if low or empty ink cartridges are causing print quality problems.

  1. Click the Windows icon (), and then click All Programs.

  2. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().

    The printer software opens in a new window.

  3. In the printer software, double-click Estimated Ink Levels ().

    The HP Toolbox opens.

  4. Click the Estimated Ink Levels tab. A graphic displays that represents the estimated ink levels for your printer.

    Figure 70: The estimated ink levels graphic

    Image: Estimated ink levels
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

Step 7: Replace any low or empty ink cartridges

Replace any low or empty ink cartridges. If none of your ink cartridges need to be replaced, skip to the next step.

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, then review the limited warranty information for your supplies.

Video of replacing the ink cartridges

The following video demonstrates how to replace a cartridge.

NOTE: The video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same.

.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

  1. Load plain white paper in the input tray.

  2. Press the Power button to turn on the printer.

  3. Open the ink cartridge door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 71: Open the ink cartridge door

    Image: Open the ink cartridge door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 72: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 73: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Remove the new ink cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the ink cartridge. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 74: Remove the plastic tape

    Image: Remove the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer and the nozzles facing down toward the bottom of the product, and then insert the ink cartridge into its slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 75: Insert the ink cartridge into its slot

    Image: Insert the  ink cartridge into its slot
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure 76: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Press the button next to OK on the control panel display ().

    The printer prints an alignment page.

Step 8: Align the ink cartridges

After replacing the ink cartridges, align the ink cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 77: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the button () next to OK.

    The product scans the alignment page.

  5. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

Step 9: Print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Click the Windows icon (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 78: Example of a Printer Status Report

    Image:Example of a Printer Status Report

Step 10: Check the Printer Status Report for defects

Different ink cartridges print different areas of the Printer Status Report. Follow these guidelines to determine which ink cartridge printed which areas.

Figure 79: Which cartridges print which areas of the Printer Status Report

Image: Which ink cartridges print which areas of the Printer Status Report
1 - Printed by the color cartridge
2 - Printed by the black cartridge

Make a note of which ink cartridges printed which areas of the Printer Status Report, and then check the report for defects.

In general, if the printer and its ink cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.

Use the following table for examples of defects that can exist on the Printer Status Report. The following examples are not inclusive, but they tend to represent the most common issues.

Examples of defects on the Printer Status Report
Defect
Example
Description or cause
Broken lines in grid patterns
Image: Broken lines
Problem with the ink nozzles
Faded or nonuniform colors in the color blocks
Image: Nnonuniform colors
Depleted ink cartridges, or ink mixing together
Track marks or ink smears in the text
Image: Ssmeared text
Fibers or other debris on one or both of the ink cartridges
The color blocks are streaked or lined
Image: Streaks in the report
The cartridge might be running out of ink or the nozzles might be clogged
One or more of the colored blocks is missing entirely
Image: Missing colors on report
1 - All colors printed - no missing colors
2 - Yellow missing - the color cartridge is not printing correctly
The cartridge is out of one color of ink or the ink nozzles might be clogged.
  • If you do not see defects on the test page, the print mechanism and ink cartridges work correctly. Do not continue the troubleshooting steps in this document. If printouts are still unsatisfactory, try the following general print quality guidelines.

    • Make sure that the image you are printing has sufficient resolution. Images that are enlarged too much might appear fuzzy or blurry.

    • If the issue is confined to a band near the edge of a printout, use the software you installed with the printer or another software program to rotate the image 180 degrees. The problem might not display on the other end of the printout.

    Garbled, illogical text, and incomplete printout (graphic)
    Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows
  • If you see one or more of these defects on the test page, continue to the next step.

Step 11: Align the ink cartridges

Align the ink cartridges to help improve print quality.

  1. Load plain white paper in the input tray.

  2. Click the Windows icon (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab.

  7. Click Align Ink Cartridges.

    The alignment page prints.

  8. Lift the scanner lid, and then place the alignment page face down on the scanner.

  9. Follow the instructions on the control panel to finish the alignment.

Step 12: Clean the printheads

After aligning the ink cartridges, cleaning the printheads might resolve print quality issues. The printheads for your printer are built into the ink cartridges.

NOTE: To avoid issues that require cleaning, always turn the printer off with the Power button.
  1. Load plain white paper in the input tray.

  2. Click the Windows icon (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab.

  7. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the ink cartridges.

  8. After running the tool, click Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.

  9. After running the Second-level clean, click Print to print a test page.

If the print quality on the print test page is unacceptable, continue to the next step.

Step 13: Clean the area around the ink nozzles

Excess ink around the ink nozzles might cause streaks or smears on your printout. Clean the area around the ink nozzles.

Figure 80: Example of smeared text

Image: Example of smeared text

Figure 81: Example of text with track marks

Image: Example of text with track marks
  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

    • Clean sheets of paper

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

      CAUTION: Do not use platen cleaners or alcohol to clean the area. These can damage the ink cartridge or the printer.
  2. Press the Power button to turn on the printer, if it is not already on.

  3. Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent to continue.

    Figure 82: Open the ink cartridge access door

    Image: Open the ink cartridge access door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 83: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 84: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  5. Place the ink cartridge on a piece of paper with the ink nozzles up.

  6. Lightly moisten a clean, foam-rubber swab with distilled water.

  7. Clean the face and edges around the ink nozzle with the swab.

    CAUTION: Do not clean the ink nozzle plate.

    Figure 85: Clean the area around the ink nozzle

    Illustration of the ink nozzle and ink cartridge contacts
    1 - Nozzle plate - DO NOT CLEAN
    2 - Area surrounding ink nozzle - Do clean
    3 - Ink cartridge contacts - Do not clean
  8. Let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  9. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the icon on the ink cartridge matches the icon on the slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 86: Insert the ink cartridge into its slot

    Image: Insert the ink cartridge into its slot
  10. Push the ink cartridge forward into its slot until it snaps into place.

    Figure 87: Snap the ink cartridge into place

    Image: Snap the ink cartridge into place
  11. Repeat these steps to clean the area surrounding the ink nozzle on the other ink cartridge.

  12. Close the ink cartridge access door.

    Figure 88: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  13. Print a Printer Status Report.

How to print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Click the Windows icon (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 89: Example of a Printer Status Report

    Image:Example of a Printer Status Report

If the print quality on the Printer Status Report is unacceptable, continue to the next step.

Step 14: Replace the problem ink cartridge

If there are still defects on the Printer Status Report, replace the problem ink cartridge.

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, then review the limited warranty information for your supplies.

Video of replacing the ink cartridges

The following video demonstrates how to replace a cartridge.

NOTE: The video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same.

.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

  1. Load plain white paper in the input tray.

  2. Press the Power button to turn on the printer.

  3. Open the ink cartridge door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 90: Open the ink cartridge door

    Image: Open the ink cartridge door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 91: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 92: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Remove the new ink cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the ink cartridge. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 93: Remove the plastic tape

    Image: Remove the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer and the nozzles facing down toward the bottom of the product, and then insert the ink cartridge into its slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 94: Insert the ink cartridge into its slot

    Image: Insert the  ink cartridge into its slot
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure 95: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Press the button next to OK on the control panel display ().

    The printer prints an alignment page.

Step 15: Align the ink cartridges

After you have replaced ink cartridges, align the ink cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 96: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the button () next to OK.

    The product scans the alignment page.

  5. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

  6. Print a Printer Status Report.

How to print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Click the Windows icon (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 97: Example of a Printer Status Report

    Image:Example of a Printer Status Report

If the print quality on the Printer Status Report is unacceptable, continue to the next step.

Step 16: Service the printer

If you have completed the steps above and you are still experiencing print quality issues, contact HP, and then service the printer.

Contacting HP for service in Asia Pacific.

If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.

Go to Contact HP to review available service options.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.

First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

NOTE: Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

Windows XP

Try the following steps to resolve print quality problems in Windows XP. When the print quality problem is resolved, there is no need to continue troubleshooting.

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.

Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.

  1. Go to the HP SureSupply website.

  2. Scroll to the bottom of the page, then make sure the country/region location is correct.

  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.

Genuine HP ink cartridges can also be purchased from other retailers.

Step 2: Allow the printer to rest

Sometimes, print quality issues can be resolved during a period of inactivity. Consider waiting for about 30 minutes, and then try the print job again.

Step 3: Do not leave photo paper in the input tray

If photo paper is left in the tray for too long, a reaction between the paper rollers and the photo paper might occur. This can result in lines or marks on the printed photo.

Do not leave photo paper in the tray for more than 30 minutes. Only leave photo paper in the tray when you want to print on photo paper. Store the photo paper in a resealable bag when not in use.

Step 4: Check the paper

Make sure that the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

To purchase paper, go to HP Home & Home Office .

  • Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.

  • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.

    Figure 98: Do not use wrinkled paper

    Image: Do not use wrinkled paper
  • Use the correct paper type for your project.

    • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.

      Figure 99: Plain paper with ColorLok technology is recommended for text printing

    • For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.

    • Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.

  • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.

  • Try using a different paper. This will determine if the problem is related to the paper.

NOTE: Inappropriate, damaged, or unsupported paper can cause vertical streaks in printouts.
Examples of horizontal and vertical streaks in a printout

Figure 100: Horizontal streaks in a printout

Image: Horizontal streaks  in a printout
Continue with the following troubleshooting steps if your printout contains horizontal lines or other print quality issues besides vertical streaks.

Figure 101: Vertical streaks in a printout

Image: Vertical streaks in a printout
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.

Step 5: Check the print settings

Incorrect print settings might cause print quality issues. Check the print settings for your print job.

  1. In the program you are trying to print from, click File, and then click Print. The Print dialog box opens.

  2. Select your printer, and then click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

  3. Click the Paper/Quality tab.

  4. From the Media drop-down, select the paper type that matches the paper loaded in the input tray and then select the desired print quality.

  5. Click OK to apply the settings, and then click Print.

NOTE: If you are dissatisfied with the quality of your printouts, increase the print quality.

Step 6: Check the estimated ink levels, and then replace any low or empty ink cartridges

Check the estimated ink levels to see if low or empty ink cartridges are causing print quality problems.

  1. Click Start () and then click All Programs.

  2. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().

    The printer software opens in a new window.

  3. In the printer software, double-click Estimated Ink Levels ().

    The HP Toolbox opens.

  4. Click the Estimated Ink Levels tab. A graphic displays that represents the estimated ink levels for your printer.

    Figure 102: The estimated ink levels graphic

    Image: Estimated ink levels
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

Step 7: Replace any low or empty ink cartridges

Replace any low or empty ink cartridges. If none of your ink cartridges need to be replaced, skip to the next step.

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, then review the limited warranty information for your supplies.

Video of replacing the ink cartridges

The following video demonstrates how to replace a cartridge.

NOTE: The video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same.

.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

  1. Load plain white paper in the input tray.

  2. Press the Power button to turn on the printer.

  3. Open the ink cartridge door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 103: Open the ink cartridge door

    Image: Open the ink cartridge door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 104: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 105: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Remove the new ink cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the ink cartridge. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 106: Remove the plastic tape

    Image: Remove the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer and the nozzles facing down toward the bottom of the product, and then insert the ink cartridge into its slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 107: Insert the ink cartridge into its slot

    Image: Insert the  ink cartridge into its slot
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure 108: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Press the button next to OK on the control panel display ().

    The printer prints an alignment page.

Step 8: Align the ink cartridges

After replacing the ink cartridges, align the ink cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 109: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the button () next to OK.

    The product scans the alignment page.

  5. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

Step 9: Print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Click Start (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().

    The printer software opens in a new window.

  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 110: Example of a Printer Status Report

    Image:Example of a Printer Status Report

Step 10: Check the Printer Status Report for defects

Different ink cartridges print different areas of the Printer Status Report. Follow these guidelines to determine which ink cartridge printed which areas.

Figure 111: Which cartridges print which areas of the Printer Status Report

Image: Which ink cartridges print which areas of the Printer Status Report
1 - Printed by the color cartridge
2 - Printed by the black cartridge

Make a note of which ink cartridges printed which areas of the Printer Status Report, and then check the report for defects.

In general, if the printer and its ink cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.

Use the following table for examples of defects that can exist on the Printer Status Report. The following examples are not inclusive, but they tend to represent the most common issues.

Examples of defects on the Printer Status Report
Defect
Example
Description or cause
Broken lines in grid patterns
Image: Broken lines
Problem with the ink nozzles
Faded or nonuniform colors in the color blocks
Image: Nnonuniform colors
Depleted ink cartridges, or ink mixing together
Track marks or ink smears in the text
Image: Ssmeared text
Fibers or other debris on one or both of the ink cartridges
The color blocks are streaked or lined
Image: Streaks in the report
The cartridge might be running out of ink or the nozzles might be clogged
One or more of the colored blocks is missing entirely
Image: Missing colors on report
1 - All colors printed - no missing colors
2 - Yellow missing - the color cartridge is not printing correctly
The cartridge is out of one color of ink or the ink nozzles might be clogged.
  • If you do not see defects on the test page, the print mechanism and ink cartridges work correctly. Do not continue the troubleshooting steps in this document. If printouts are still unsatisfactory, try the following general print quality guidelines.

    • Make sure that the image you are printing has sufficient resolution. Images that are enlarged too much might appear fuzzy or blurry.

    • If the issue is confined to a band near the edge of a printout, use the software you installed with the printer or another software program to rotate the image 180 degrees. The problem might not display on the other end of the printout.

    Garbled, illogical text, and incomplete printout (graphic)
    Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows
  • If you see one or more of these defects on the test page, continue to the next step.

Step 11: Align the ink cartridges

Align the ink cartridges to help improve print quality.

  1. Load plain white paper in the input tray.

  2. Click Start (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().

    The printer software opens in a new window.

  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab.

  7. Click Align Ink Cartridges.

    The alignment page prints.

  8. Lift the scanner lid, and then place the alignment page face down on the scanner.

  9. Follow the instructions on the control panel to finish the alignment.

Step 12: Clean the printheads

After aligning the cartridges, cleaning the printheads might resolve print quality issues. The printheads for your printer are built into the ink cartridges.

NOTE: To avoid issues that require cleaning, always turn the printer off with the Power button.
  1. Load plain white paper in the input tray.

  2. Click Start (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab.

  7. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the ink cartridges.

  8. After running the tool, click Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.

  9. After running the Second-level clean, click Print to print a test page.

If the print quality on the print test page is unacceptable, continue to the next step.

Step 13: Clean the area around the ink nozzles

Excess ink around the ink nozzles might cause streaks or smears on your printout. Clean the area around the ink nozzles.

Figure 112: Example of smeared text

Image: Example of smeared text

Figure 113: Example of text with track marks

Image: Example of text with track marks
  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

    • Clean sheets of paper

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

      CAUTION: Do not use platen cleaners or alcohol to clean the area. These can damage the ink cartridge or the printer.
  2. Press the Power button to turn on the printer, if it is not already on.

  3. Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent to continue.

    Figure 114: Open the ink cartridge access door

    Image: Open the ink cartridge access door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 115: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 116: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  5. Place the ink cartridge on a piece of paper with the ink nozzles up.

  6. Lightly moisten a clean, foam-rubber swab with distilled water.

  7. Clean the face and edges around the ink nozzle with the swab.

    CAUTION: Do not clean the ink nozzle plate.

    Figure 117: Clean the area around the ink nozzle

    Illustration of the ink nozzle and ink cartridge contacts
    1 - Nozzle plate - DO NOT CLEAN
    2 - Area surrounding ink nozzle - Do clean
    3 - Ink cartridge contacts - Do not clean
  8. Let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  9. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the icon on the ink cartridge matches the icon on the slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 118: Insert the ink cartridge into its slot

    Image: Insert the ink cartridge into its slot
  10. Push the ink cartridge forward into its slot until it snaps into place.

    Figure 119: Snap the ink cartridge into place

    Image: Snap the ink cartridge into place
  11. Repeat these steps to clean the area surrounding the ink nozzle on the other ink cartridge.

  12. Close the ink cartridge access door.

    Figure 120: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  13. Print a Printer Status Report.

How to print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Click Start (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().

    The printer software opens in a new window.

  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 121: Example of a Printer Status Report

    Image:Example of a Printer Status Report

If the print quality on the print test page is unacceptable, continue to the next step.

Step 14: Replace the problem ink cartridge

If there are still defects on the print test page, replace the problem ink cartridge.

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, then review the limited warranty information for your supplies.

Video of replacing the ink cartridges

The following video demonstrates how to replace a cartridge.

NOTE: The video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same.

.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

  1. Load plain white paper in the input tray.

  2. Press the Power button to turn on the printer.

  3. Open the ink cartridge door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 122: Open the ink cartridge door

    Image: Open the ink cartridge door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 123: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 124: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Remove the new ink cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the ink cartridge. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 125: Remove the plastic tape

    Image: Remove the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer and the nozzles facing down toward the bottom of the product, and then insert the ink cartridge into its slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 126: Insert the ink cartridge into its slot

    Image: Insert the  ink cartridge into its slot
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure 127: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Press the button next to OK on the control panel display ().

    The printer prints an alignment page.

Step 15: Align the ink cartridges

After you have replaced ink cartridges, align the ink cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 128: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the button () next to OK.

    The product scans the alignment page.

  5. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

  6. Print a Printer Status Report.

How to print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Load plain white paper in the input tray.

  2. Click Start (), and then click All Programs.

  3. Click HP, click the folder for your HP printer, and then click the icon for your HP printer ().

    The printer software opens in a new window.

    NOTE: You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().

    The printer software opens in a new window.

  4. In the printer software, double-click Printer Actions ().

  5. Double-click Maintenance Tasks (). The HP Toolbox opens.

  6. Click the Device Services tab, and then click Print Status Information.

    The Printer Status Report prints.

    Figure 129: Example of a Printer Status Report

    Image:Example of a Printer Status Report

If the print quality on the print test page is unacceptable, continue to the next step.

Step 16: Service the printer

If you have completed the steps above and you are still experiencing print quality issues, contact HP, and then service the printer.

Contacting HP for service in Asia Pacific.

If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.

Go to Contact HP to review available service options.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.

First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

NOTE: Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

Mac OS X

Try the following steps to resolve print quality problems in Mac OS X v10.10 Yosemite, OS X v10.9 Mavericks, OS X Mountain Lion v10.8, OS X Lion v10.7, and OS X Snow Leopard v10.6.

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.

Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.

  1. Go to the HP SureSupply website.

  2. Scroll to the bottom of the page, then make sure the country/region location is correct.

  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.

Genuine HP ink cartridges can also be purchased from other retailers.

Step 2: Allow the printer to rest

Sometimes, print quality issues can be resolved during a period of inactivity. Consider waiting for about 30 minutes, and then try the print job again.

Step 3: Do not leave photo paper in the input tray

If photo paper is left in the tray for too long, a reaction between the paper rollers and the photo paper might occur. This can result in lines or marks on the printed photo.

Do not leave photo paper in the tray for more than 30 minutes. Only leave photo paper in the tray when you want to print on photo paper. Store the photo paper in a resealable bag when not in use.

Step 4: Check the paper

Make sure that the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

To purchase paper, go to HP Home & Home Office .

  • Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.

  • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.

    Figure 130: Do not use wrinkled paper

    Image: Do not use wrinkled paper
  • Use the correct paper type for your project.

    • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.

      Figure 131: Plain paper with ColorLok technology is recommended for text printing

    • For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.

    • Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.

  • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.

  • Try using a different paper. This will determine if the problem is related to the paper.

NOTE: Inappropriate, damaged, or unsupported paper can cause vertical streaks in printouts.
Examples of horizontal and vertical streaks in a printout

Figure 132: Horizontal streaks in a printout

Image: Horizontal streaks  in a printout
Continue with the following troubleshooting steps if your printout contains horizontal lines or other print quality issues besides vertical streaks.

Figure 133: Vertical streaks in a printout

Image: Vertical streaks in a printout
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.

Step 5: Check the print settings

Incorrect print settings might cause print quality issues. Check the print settings for your print job.

  1. Open a document, click File, and then click Print.

  2. Select the Paper Type/Quality or Media & Quality menu.

  3. Review the following options, and then make any necessary changes:

    • Paper type: If one of the options matches your paper type exactly, select that option.

    • Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality.

NOTE: To save these settings for future print jobs, choose Save in the Presets menu, and then name the new preset. If multiple printers are installed, open System Preferences, and then click Print & Fax or Print & Scan (depending on your Mac OS X version). Set the Default Printer to Last Printer Used.

Step 6: Install the latest software, and then check the estimated ink levels

Make sure that your printer has the latest software, and then check the estimated ink levels.

  1. Click the Apple Menu icon (), and then click Software Update to make sure that your operating system has the latest printer software.

    • If an update for your printer displays on the Software Update list, click the update, and then follow the on-screen instructions to complete the installation. After the installation is complete, continue to the next step.

    • If you have clicked Software Update and updates for your printer do not display, you have the latest software and do not need to update the printer software. Continue to the next step.

  2. Click Applications, and then click the HP Folder.

  3. Click HP Utility, and then click the Utility tab.

  4. Click Open Printer Utility, and then click Supplies Status.

    The estimated ink levels display.

    Figure 134: Example of Current Supplies Levels page

    Image: Example of Current Supplies Levels page
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

Step 7: Replace any low or empty ink cartridges

Replace any low or empty ink cartridges. If none of your ink cartridges need to be replaced, skip to the next step.

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, then review the limited warranty information for your supplies.

Video of replacing the ink cartridges

The following video demonstrates how to replace a cartridge.

NOTE: The video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same.

.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

  1. Load plain white paper in the input tray.

  2. Press the Power button to turn on the printer.

  3. Open the ink cartridge door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 135: Open the ink cartridge door

    Image: Open the ink cartridge door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 136: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 137: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Remove the new ink cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the ink cartridge. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 138: Remove the plastic tape

    Image: Remove the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer and the nozzles facing down toward the bottom of the product, and then insert the ink cartridge into its slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 139: Insert the ink cartridge into its slot

    Image: Insert the  ink cartridge into its slot
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure 140: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Press the button next to OK on the control panel display ().

    The printer prints an alignment page.

Step 8: Align the ink cartridges

After replacing the ink cartridges, align the ink cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 141: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the button () next to OK.

    The product scans the alignment page.

  5. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

Step 9: Print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Click Applications, and then click the HP Folder.

  2. Click HP Utility, click the Utility tab, and then click Test.

    The Printer Status Report prints.

    Figure 142: Example of a Printer Status Report

    Image: Example of a Printer Status Report

Step 10: Check the Printer Status Report for defects

Different ink cartridges print different areas of the Printer Status Report. Follow these guidelines to determine which ink cartridge printed which areas.

Figure 143: Which cartridges print which areas of the Printer Status Report

Image: Which ink cartridges print which areas of the Printer Status Report
1 - Printed by the color cartridge
2 - Printed by the black cartridge

Make a note of which ink cartridges printed which areas of the Printer Status Report, and then check the report for defects.

In general, if the printer and its ink cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.

Use the following table for examples of defects that can exist on the Printer Status Report. The following examples are not inclusive, but they tend to represent the most common issues.

Examples of defects on the Printer Status Report
Defect
Example
Description or cause
Broken lines in grid patterns
Image: Broken lines
Problem with the ink nozzles
Faded or nonuniform colors in the color blocks
Image: Nnonuniform colors
Depleted ink cartridges, or ink mixing together
Track marks or ink smears in the text
Image: Ssmeared text
Fibers or other debris on one or both of the ink cartridges
The color blocks are streaked or lined
Image: Streaks in the report
The cartridge might be running out of ink or the nozzles might be clogged
One or more of the colored blocks is missing entirely
Image: Missing colors on report
1 - All colors printed - no missing colors
2 - Yellow missing - the color cartridge is not printing correctly
The cartridge is out of one color of ink or the ink nozzles might be clogged.
  • If you do not see defects on the test page, the print mechanism and ink cartridges work correctly. Do not continue the troubleshooting steps in this document. If printouts are still unsatisfactory, try the following general print quality guidelines.

    • Make sure that the image you are printing has sufficient resolution. Images that are enlarged too much might appear fuzzy or blurry.

    • If the issue is confined to a band near the edge of a printout, use the software you installed with the printer or another software program to rotate the image 180 degrees. The problem might not display on the other end of the printout.

    Garbled, illogical text, and incomplete printout (graphic)
    Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows
  • If you see one or more of these defects on the test page, continue to the next step.

Step 11: Align the ink cartridges

Align the ink cartridges to help improve print quality.

  1. Click Applications, and then click the HP Folder.

  2. Click HP Utility, and then click All Settings ().

  3. In the new window, click Print Page.

    The alignment page prints.

  4. Lift the scanner lid.

  5. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 144: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  6. Close the scanner lid.

  7. Press the button () next to OK.

    The product scans the alignment page.

  8. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

Step 12: Clean the printheads

After aligning the ink cartridges, cleaning the printheads might resolve print quality issues.

NOTE: To avoid issues that require cleaning, always turn the printer off with the Power button.
  1. Click Applications, and then click the HP Folder.

  2. Click HP Utility, and then click All Settings ().

  3. Click Clean Printheads.

  4. Click Clean.

  5. Wait until the printhead cleaning sequence completes and the report prints.

If the print quality on the printhead cleaning report is unacceptable, continue to the next step.

Step 13: Clean the area around the ink nozzles

Excess ink around the ink nozzles might cause streaks or smears on your printout. Clean the area around the ink nozzles.

Figure 145: Example of smeared text

Image: Example of smeared text

Figure 146: Example of text with track marks

Image: Example of text with track marks
  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

    • Clean sheets of paper

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

      CAUTION: Do not use platen cleaners or alcohol to clean the area. These can damage the ink cartridge or the printer.
  2. Press the Power button to turn on the printer, if it is not already on.

  3. Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent to continue.

    Figure 147: Open the ink cartridge access door

    Image: Open the ink cartridge access door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 148: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 149: Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  5. Place the ink cartridge on a piece of paper with the ink nozzles up.

  6. Lightly moisten a clean, foam-rubber swab with distilled water.

  7. Clean the face and edges around the ink nozzle with the swab.

    CAUTION: Do not clean the ink nozzle plate.

    Figure 150: Clean the area around the ink nozzle

    Illustration of the ink nozzle and ink cartridge contacts
    1 - Nozzle plate - DO NOT CLEAN
    2 - Area surrounding ink nozzle - Do clean
    3 - Ink cartridge contacts - Do not clean
  8. Let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  9. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the icon on the ink cartridge matches the icon on the slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 151: Insert the ink cartridge into its slot

    Image: Insert the ink cartridge into its slot
  10. Push the ink cartridge forward into its slot until it snaps into place.

    Figure 152: Snap the ink cartridge into place

    Image: Snap the ink cartridge into place
  11. Repeat these steps to clean the area surrounding the ink nozzle on the other ink cartridge.

  12. Close the ink cartridge access door.

    Figure 153: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  13. Print a Printer Status Report.

How to print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Click Applications, and then click the HP Folder.

  2. Click HP Utility, click the Utility tab, and then click Test.

    The Printer Status Report prints.

    Figure 154: Example of a Printer Status Report

    Image: Example of a Printer Status Report

If the print quality on the Printer Status Report is unacceptable, continue to the next step.

Step 14: Replace the problem ink cartridge

If there are still defects on the Printer Status Report, replace the problem ink cartridge.

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, then review the limited warranty information for your supplies.

Video of replacing the ink cartridges

The following video demonstrates how to replace a cartridge.

NOTE: The video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same.

.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

  1. Load plain white paper in the input tray.

  2. Press the Power button to turn on the printer.

  3. Open the ink cartridge door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

    Figure 155: Open the ink cartridge door

    Image: Open the ink cartridge door
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure 156: Remove the ink cartridge

    Image: Remove the ink cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 157: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Remove the new ink cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the ink cartridge. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 158: Remove the plastic tape

    Image: Remove the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer and the nozzles facing down toward the bottom of the product, and then insert the ink cartridge into its slot.

    • The tri-color ink cartridge () goes in the slot on the left

    • The black ink cartridge () goes in the slot on the right

    Figure 159: Insert the ink cartridge into its slot

    Image: Insert the  ink cartridge into its slot
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure 160: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Press the button next to OK on the control panel display ().

    The printer prints an alignment page.

Step 15: Align the ink cartridges

After you have replaced ink cartridges, align the ink cartridges for best print quality.

  1. Lift the scanner lid.

  2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass to help load the alignment page.

    Figure 161: Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.

  4. Press the button () next to OK.

    The product scans the alignment page.

  5. When the Alignment successful message displays on the control panel screen, press the button () next to OK to complete the alignment.

  6. Print a Printer Status Report.

How to print a Printer Status Report

Print a Printer Status Report to check the print quality.

  1. Click Applications, and then click the HP Folder.

  2. Click HP Utility, click the Utility tab, and then click Test.

    The Printer Status Report prints.

    Figure 162: Example of a Printer Status Report

    Image: Example of a Printer Status Report

If the print quality on the Printer Status Report is unacceptable, continue to the next step.

Step 16: Service the printer

If you have completed the steps above and you are still experiencing print quality issues, contact HP, and then service the printer.

Contacting HP for service in Asia Pacific.

If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.

Go to Contact HP to review available service options.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.

First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

NOTE: Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

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