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HP Deskjet 3050 (J610) All-in-One Printer Series - Installing the Printer Software in Windows for a Wireless Network Connection

Introduction

This document contains instructions to install the printer in an existing wireless network that uses an access point , such as a router. This type of network is called an infrastructure network. HP recommends the infrastructure type of network for the wireless connection to your printer.

NOTE: You can also use these instructions if you previously installed the software for a USB connection and now want to change to a wireless network connection.

Figure 1: Wireless network that uses an access point

Image: Wireless network that uses an access point
1 - Wireless connection
2 - Wireless connection
3 - Access point
4 - HP printer

Click the plus sign ( ) next to your operating system for more information.

Windows XP

Follow these steps to install the software for Windows XP.

Step one: Prepare for installation

Important : Please review the following items before continuing with the steps in this document.

  1. Make sure that you have the following requirements before you begin:

    • A computer that is connected to the wireless network (To set up your network, follow the instructions that came with your particular access point.)

      NOTE: If you set up device filtering on your access point, and need to find the IP or MAC address of your HP printer, see the Additional information and resources section at the end of this document.
    • Your wireless-capable HP printer (Place it close to the computer during the installation procedure.)

    • Administrator privileges or password

    • A USB cable (required only for a USB wireless network setup, not necessary when connecting via Wi-Fi Protected Setup)

    • Network name: The network name is the SSID (Service Set Identifier).

    • WEP key or WPA security passphrase

      NOTE: To gather the SSID and the WEP key or WPA security passphrase, you can ask the person who originally set up your network, see the documentation that came with the access point, contact the manufacturer, or see the section that describes how to get your network information.
  2. Make sure that the printer, access point, and computer are all turned on, and that the computer is connected to the wireless network.

  3. Exit all applications running on your computer.

How to get your network information

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor . If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.
NOTE: The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages.

This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.

Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.
  1. Click the following link to download the HP Print and Scan Doctor.

    Link to tool
    File size
    3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .

  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:

    • If the Security Warning dialog box opens

      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.

      • Method one: Run the utility

        1. In the Security Warning dialog box, click Run .

        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box. The Print and Scan Doctor opens.

      • Method two: Save the utility

        1. In the Security Warning dialog box, click Save .

        2. When the Save As window opens, browse to your Desktop, and then click Save .

        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility. The Print and Scan Doctor opens.

    • If the Security Warning dialog box does not open

      1. Click Run in the Notification bar to download the software.

      2. Click Yes in the User Account Control window.

  4. On the Menu bar in the Print and Scan Doctor window, click Network .

  5. Click Show Advanced Info .

  6. Click Show Wireless Info .

  7. Under the Wireless Settings pane, identify the name of your network under SSID , and then identify the Network Key next to it in the list.

Step two: Connect to the wireless network using Wi-Fi Protected Setup (WPS)

Use one of the following methods to connect the printer to a wireless network using Wi-Fi Protected Setup (WPS).

NOTE: This step requires a WPS-enabled wireless router. If you do not have a WPS-enabled wireless router, continue to the step to decide whether to install with the printer CD or download the software.

Method one: Push button

  1. On the HP printer control panel, press the Wireless button ( ). The Wireless Menu displays.

  2. On the Wireless Menu, press the button ( ) next to Settings .

  3. Press the button ( ) next to WPS , and then press the button ( ) next to Push Button .

    The printer prompts you to press the WPS button on the wireless router.

    NOTE: The printer starts a timer that allows about two minutes to press the WPS button on the wireless router.
  4. Press the WPS button on the router. The printer automatically finds the wireless network and configures the connection.

Method two: PIN

  1. On the HP printer control panel, press the Wireless button ( ). The Wireless Menu displays.

  2. On the Wireless Menu, press the button ( ) next to Settings .

  3. Press the button ( ) next to WPS , and then press the button ( ) next to PIN . The printer displays a PIN to type into the wireless router.

    NOTE: The printer starts a timer that allows four minutes to enter the PIN in the settings for the wireless router.
  4. Access the WPS settings for the wireless router, and then input the PIN into the correct field. These steps vary by manufacturer.

    The printer automatically finds the wireless network and configures the connection.

Step three: Decide whether to install with the printer CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:

CD
Download
For a new printer
CD installation is a quick and easy method.
If you do not have a CD, you can download the software you need.
For an older printer
CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.
For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.
Downloading is the recommended method if your computer operating system released after the HP printer released.
About the software
The software on the CD is current to the date of the printer release.
The software you can download from the HP website is the most current software available for your printer. HP often updates software and drivers AFTER the printer and CD release to the market.

Step four: Install the printer software

To install the printer on the network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that is using the printer wirelessly over the same network.

NOTE: Do not connect the USB cable until the installer prompts you to connect it. Users that connect via WPS do not need to connect the USB cable at any time.

Important : If you get any firewall messages during installation, click continue , unblock , yes , allow , or permit . Otherwise, the software installation fails.

Method one: Install the software with the printer CD

  1. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.

    If the installer does not start automatically, follow these steps to start it:

    1. On the Windows taskbar, click Start ( ).

    2. Click My Computer , and then double-click the CD drive.

    NOTE: If the User Account Control screen opens, click Continue .
  2. Follow the on-screen instructions to start the installation.

  3. When prompted to choose a connection type, select Network , and then click Next .

    Figure 2: Choose the network connection

    Image: Choose the network connection.
    • If you already connected the printer to the wireless network using Wi-Fi Protected Setup (WPS) , the installer detects the printer. Follow the on-screen instructions to complete the software installation.

    • If you did not connect the printer to the wireless network using Wi-Fi Protected Setup (WPS) , the installer searches for, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again, and then follow the on-screen instructions to finish installing the software.

Method two: Download and install the software from the HP website

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Windows Vista

Follow these steps to install the software.

Step one: Prepare for installation

Important : Please review the following items before continuing with the steps in this document.

  1. Make sure that you have the following requirements before you begin:

    • A computer that is connected to the wireless network (To set up your network, follow the instructions that came with your particular access point.)

      NOTE: If you set up device filtering on your access point, and need to find the IP or MAC address of your HP printer, see the Additional information and resources section at the end of this document.
    • Your wireless-capable HP printer (Place it close to the computer during the installation procedure.)

    • Administrator privileges or password

    • A USB cable (required only for a USB wireless network setup, not necessary when connecting via Wi-Fi Protected Setup)

    • Network name: The network name is the SSID (Service Set Identifier).

    • WEP key or WPA security passphrase

      NOTE: To gather the SSID and the WEP key or WPA security passphrase, you can ask the person who originally set up your network, see the documentation that came with the access point, contact the manufacturer, or see the section that describes how to get your network information.
  2. Make sure that the printer, access point, and computer are all turned on, and that the computer is connected to the wireless network.

  3. Exit all applications running on your computer.

How to get your network information

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor . If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.
NOTE: The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages.

This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.

Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.
  1. Click the following link to download the HP Print and Scan Doctor.

    Link to tool
    File size
    3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .

  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:

    • If the Security Warning dialog box opens

      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.

      • Method one: Run the utility

        1. In the Security Warning dialog box, click Run .

        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box. The Print and Scan Doctor opens.

      • Method two: Save the utility

        1. In the Security Warning dialog box, click Save .

        2. When the Save As window opens, browse to your Desktop, and then click Save .

        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility. The Print and Scan Doctor opens.

    • If the Security Warning dialog box does not open

      1. Click Run in the Notification bar to download the software.

      2. Click Yes in the User Account Control window.

  4. On the Menu bar in the Print and Scan Doctor window, click Network .

  5. Click Show Advanced Info .

  6. Click Show Wireless Info .

  7. Under the Wireless Settings pane, identify the name of your network under SSID , and then identify the Network Key next to it in the list.

Step two: Connect to the wireless network using Wi-Fi Protected Setup (WPS)

Use one of the following methods to connect the printer to a wireless network using Wi-Fi Protected Setup (WPS). This step requires a WPS-enabled wireless router. If you do not have a WPS-enabled wireless router, continue to the step to decide whether to install with the printer CD or download the software.

Method one: Push button

  1. On the HP printer control panel, press the Wireless button ( ). The Wireless Menu displays.

  2. On the Wireless Menu, press the button ( ) next to Settings .

  3. Press the button ( ) next to WPS , and then press the button ( ) next to Push Button .

    The printer prompts you to press the WPS button on the wireless router.

    NOTE: The printer starts a timer that allows about two minutes to press the WPS button on the wireless router.
  4. Press the WPS button on the router. The printer automatically finds the wireless network and configures the connection.

Method two: PIN

  1. On the HP printer control panel, press the Wireless button ( ). The Wireless Menu displays.

  2. On the Wireless Menu, press the button ( ) next to Settings .

  3. Press the button ( ) next to WPS , and then press the button ( ) next to PIN . The printer displays a PIN to type into the wireless router.

    NOTE: The printer starts a timer that allows four minutes to enter the PIN in the settings for the wireless router.
  4. Access the WPS settings for the wireless router, and then input the PIN into the correct field. These steps vary by manufacturer.

    The printer automatically finds the wireless network and configures the connection.

Step three: Decide whether to install with the printer CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:

CD
Download
For a new printer
CD installation is a quick and easy method.
If you do not have a CD, you can download the software you need.
For an older printer
CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.
For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.
Downloading is the recommended method if your computer operating system released after the HP printer released.
About the software
The software on the CD is current to the date of the printer release.
The software you can download from the HP website is the most current software available for your printer. HP often updates software and drivers AFTER the printer and CD release to the market.

Step four: Install the printer software

To install the printer on the network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that is using the printer wirelessly over the same network.

NOTE: Do not connect the USB cable until the installer prompts you to connect it. Users that connect via WPS do not need to connect the USB cable at any time.

Important : If you get any firewall messages during installation, click continue , unblock , yes , allow , or permit . Otherwise, the software installation fails.

Method one: Install the software with the printer CD

  1. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.

    If the installer does not start automatically, follow these steps to start it:

    1. On the Windows taskbar, click the Windows icon ( ).

    2. Click Computer , and then double-click the CD drive.

    NOTE: If the User Account Control screen opens, click Continue .
  2. Follow the on-screen instructions to start the installation.

  3. When prompted to choose a connection type, select Network , and then click Next .

    Figure 3: Choose the network connection

    Image: Choose the network connection
    • If you already connected the printer to the wireless network using Wi-Fi Protected Setup (WPS) , the installer detects the printer. Follow the on-screen instructions to complete the software installation.

    • If you did not connect the printer to the wireless network using Wi-Fi Protected Setup (WPS) , the installer searches for, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again, and then follow the on-screen instructions to finish installing the software.

Method two: Download and install the software from the HP website

Follow these steps to download the software, and then install it.

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Windows 7

Follow these steps to install the software.

Step one: Prepare for installation

Important : Please review the following items before continuing with the steps in this document.

  1. Make sure that you have the following requirements before you begin:

    • A computer that is connected to the wireless network (To set up your network, follow the instructions that came with your particular access point.)

      NOTE: If you set up device filtering on your access point, and need to find the IP or MAC address of your HP printer, see the Additional information and resources section at the end of this document.
    • Your wireless-capable HP printer (Place it close to the computer during the installation procedure.)

    • Administrator privileges or password

    • A USB cable (required only for a USB wireless network setup, not necessary when connecting via Wi-Fi Protected Setup)

    • Network name: The network name is the SSID (Service Set Identifier).

    • WEP key or WPA security passphrase

      NOTE: To gather the SSID and the WEP key or WPA security passphrase, you can ask the person who originally set up your network, see the documentation that came with the access point, contact the manufacturer, or see the section that describes how to get your network information.
  2. Make sure that the printer, access point, and computer are all turned on, and that the computer is connected to the wireless network.

  3. Exit all applications running on your computer.

How to get your network information

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor . If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.
NOTE: The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages.

This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.

Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.
  1. Click the following link to download the HP Print and Scan Doctor.

    Link to tool
    File size
    3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .

  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:

    • If the Security Warning dialog box opens

      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.

      • Method one: Run the utility

        1. In the Security Warning dialog box, click Run .

        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box. The Print and Scan Doctor opens.

      • Method two: Save the utility

        1. In the Security Warning dialog box, click Save .

        2. When the Save As window opens, browse to your Desktop, and then click Save .

        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility. The Print and Scan Doctor opens.

    • If the Security Warning dialog box does not open

      1. Click Run in the Notification bar to download the software.

      2. Click Yes in the User Account Control window.

  4. On the Menu bar in the Print and Scan Doctor window, click Network .

  5. Click Show Advanced Info .

  6. Click Show Wireless Info .

  7. Under the Wireless Settings pane, identify the name of your network under SSID , and then identify the Network Key next to it in the list.

Step two: Connect to the wireless network using Wi-Fi Protected Setup (WPS)

Use one of the following methods to connect the printer to a wireless network using Wi-Fi Protected Setup (WPS). This step requires a WPS-enabled wireless router. If you do not have a WPS-enabled wireless router, continue to the step to install the software.

Method one: Push button

  1. On the HP printer control panel, press the Wireless button ( ). The Wireless Menu displays.

  2. On the Wireless Menu, press the button ( ) next to Settings .

  3. Press the button ( ) next to WPS , and then press the button ( ) next to Push Button .

    The printer prompts you to press the WPS button on the wireless router.

    NOTE: The printer starts a timer that allows about two minutes to press the WPS button on the wireless router.
  4. Press the WPS button on the router. The printer automatically finds the wireless network and configures the connection.

Method two: PIN

  1. On the HP printer control panel, press the Wireless button ( ). The Wireless Menu displays.

  2. On the Wireless Menu, press the button ( ) next to Settings .

  3. Press the button ( ) next to WPS , and then press the button ( ) next to PIN . The printer displays a PIN to type into the wireless router.

    NOTE: The printer starts a timer that allows four minutes to enter the PIN in the settings for the wireless router.
  4. Access the WPS settings for the wireless router, and then input the PIN into the correct field. These steps vary by manufacturer.

    The printer automatically finds the wireless network and configures the connection.

Step three: Install the software

Choose one of the following methods to install your HP software.

Method one: Use the HP Printer Install Wizard (Recommended)

The HP Printer Install Wizard quickly and easily finds the best Windows 7 print driver for your printer. To save time, try using this automated tool.

NOTE: The HP Printer Install Wizard is not available for all printers, and is available only for the Windows 7 and Windows 8 operating systems. The steps in this method include instructions to "click or tap" on-screen elements to perform a task. This instruction accommodates the Windows 8 touchscreen functionality. You must continue to use mouse clicks to perform the task.
What does the Printer Install Wizard do?

Following are some common installation problems that the HP Printer Install Wizard can help with:
  • You cannot find your driver for Windows 7 or Windows 8

  • You need help using your HP printer in the same way you used it with your old Windows operating system

  • You are not sure which driver you should select

NOTE: The HP Printer Install Wizard is not available for all printers.

This wizard is available only for Windows 8 and Windows 7 operating systems.

The HP Printer Install Wizard works with printers connected with a USB cable or with a wired (Ethernet) or wireless network connection. If you would like to connect your printer wirelessly, but it is not yet on a wireless network, you need to temporarily connect the printer with a USB cable to run the wizard.

Step two: Download the wizard

  1. Click or tap the following link to download the wizard:

    Link to wizard
    File size
    > 2MB
  2. Make sure that your computer meets the system requirements, and then click Download .

  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:

    • If the Security Warning dialog box opens

      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.

      • Method one: Run the utility

        1. In the Security Warning dialog box, click Run .

        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.

      • Method two: Save the utility

        1. In the Security Warning dialog box, click Save .

        2. When the Save As window opens, browse to your Desktop, and then click Save .

        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility.

    • If the Security Warning dialog box does not open

      1. Click Run in the Notification bar to download the software.

      2. Click Yes in the User Account Control window.

    When the wizard finishes installing, the wizard opens automatically.

    Figure 4: Example of the Printer Install Wizard window

    Image: Example of the Printer Install Wizard window
Step three: Run the HP Printer Install Wizard

  1. Press the Power button ( ) to turn on the printer, if it is not already on.

  2. Connect the USB cable to the HP printer and to the computer, if it is not already connected to the computer or the network.

  3. Make sure that your computer has an Internet connection. The wizard must access the Internet to work correctly.

  4. Click Next to begin the utility. The wizard displays a list of detected products.

  5. If the wizard detects more than one printer, select your HP printer from the list.

    • Is your printer not in the list?

      If your printer is not in the list, click My Printer is not listed , and then follow the on-screen instructions.

  6. The wizard automatically displays the best available driver for your HP printer.

    • If a full feature driver is available , the wizard detects it. Click Next to download and install the software. For full functionality, HP recommends installing the full feature driver if it is available.

      • What is a full feature driver?

        This installation provides full product functionality. HP also includes valuable software to help you get the most out of your printer.

    • If an in-Operating System (in-OS) driver is available , the wizard explains that the driver is already installed. It also supplies a link to more information about using the in-OS driver with your printer.

      • What is an in-OS driver?

        An in-OS driver is a basic driver that is already included in the operating system. You do not need to download or install any software from HP.

    • If a Windows Update driver is available , the wizard explains that the driver is already installed. It will also supply a link to more information about using a Windows Update driver.

      • What is a Windows Update driver?

        When you connect the USB cable to the printer, and then to the computer, or Windows 8 detects that the printer is on the same network as the PC, Windows activates Windows Update. Windows Update searches online for the most recent printer driver on the Windows Update site. If the online driver is more recent than the driver stored in Windows, the computer downloads and installs the updated driver. The Windows Update process takes place automatically.

    • If an alternate driver is available , the wizard supplies a link to learn how to install and configure the alternate driver for your printer.

      NOTE: Alternate drivers are supported by Windows 7 only.
      • What is an alternate driver?

        For some products that do not have a driver available, there might be another compatible driver that you can use instead.

Method two: Download and install the software from the HP website

Follow these steps to download and install the software from the HP website.

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Method three: Install the software with the printer CD

  1. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.

    If the installer does not start automatically, follow these steps to start it:

    1. On the Windows taskbar, click the Windows icon ( ).

    2. Click Computer , and then double-click the CD drive.

    NOTE: If the User Account Control screen opens, click Continue .
  2. Follow the on-screen instructions to start the installation.

  3. When prompted to choose a connection type, select Network , and then click Next .

    Figure 5: Choose the network connection

    Image: Choose the network connection
    • If you already connected the printer to the wireless network using Wi-Fi Protected Setup (WPS) , the installer detects the printer. Follow the on-screen instructions to complete the software installation.

    • If you did not connect the printer to the wireless network using Wi-Fi Protected Setup (WPS) , the installer searches for, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again, and then follow the on-screen instructions to finish installing the software.

Windows 8

Follow these steps to install the software.

Step one: Prepare for installation

Important : Please review the following items before continuing with the steps in this document.

  1. Make sure that you have the following requirements before you begin:

    • A computer that is connected to the wireless network (To set up your network, follow the instructions that came with your particular access point.)

      NOTE: If you set up device filtering on your access point, and need to find the IP or MAC address of your HP printer, see the Additional information and resources section at the end of this document.
    • Your wireless-capable HP printer (Place it close to the computer during the installation procedure.)

    • Administrator privileges or password

    • A USB cable (required only for a USB wireless network setup, not necessary when connecting via Wi-Fi Protected Setup)

    • Network name: The network name is the SSID (Service Set Identifier).

    • WEP key or WPA security passphrase

      NOTE: To gather the SSID and the WEP key or WPA security passphrase, you can ask the person who originally set up your network, see the documentation that came with the access point, contact the manufacturer, or see the section that describes how to get your network information .
  2. Make sure that the printer, access point, and computer are all turned on, and that the computer is connected to the wireless network.

  3. Exit all applications running on your computer.

How to get your network information

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor . If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.
NOTE: The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages.

This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.

Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.
  1. Click the following link to download the HP Print and Scan Doctor.

    Link to tool
    File size
    3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .

  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:

    • If the Security Warning dialog box opens

      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.

      • Method one: Run the utility

        1. In the Security Warning dialog box, click Run .

        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box. The Print and Scan Doctor opens.

      • Method two: Save the utility

        1. In the Security Warning dialog box, click Save .

        2. When the Save As window opens, browse to your Desktop, and then click Save .

        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility. The Print and Scan Doctor opens.

    • If the Security Warning dialog box does not open

      1. Click Run in the Notification bar to download the software.

      2. Click Yes in the User Account Control window.

  4. On the Menu bar in the Print and Scan Doctor window, click Network .

  5. Click Show Advanced Info .

  6. Click Show Wireless Info .

  7. Under the Wireless Settings pane, identify the name of your network under SSID , and then identify the Network Key next to it in the list.

Step two: Connect to the wireless network using Wi-Fi Protected Setup (WPS)

Use one of the following methods to connect the printer to a wireless network using Wi-Fi Protected Setup (WPS). This step requires a WPS-enabled wireless router. If you do not have a WPS-enabled wireless router, continue to the step to install the software .

Method one: Push button

  1. On the HP printer control panel, press the Wireless button ( ). The Wireless Menu displays.

  2. On the Wireless Menu, press the button ( ) next to Settings .

  3. Press the button ( ) next to WPS , and then press the button ( ) next to Push Button .

    The printer prompts you to press the WPS button on the wireless router.

    NOTE: The printer starts a timer that allows about two minutes to press the WPS button on the wireless router.
  4. Press the WPS button on the router. The printer automatically finds the wireless network and configures the connection.

Method two: PIN

  1. On the HP printer control panel, press the Wireless button ( ). The Wireless Menu displays.

  2. On the Wireless Menu, press the button ( ) next to Settings .

  3. Press the button ( ) next to WPS , and then press the button ( ) next to PIN . The printer displays a PIN to type into the wireless router.

    NOTE: The printer starts a timer that allows four minutes to enter the PIN in the settings for the wireless router.
  4. Access the WPS settings for the wireless router, and then input the PIN into the correct field. These steps vary by manufacturer.

    The printer automatically finds the wireless network and configures the connection.

Step three: Install the software

Choose one of the following methods to install your HP software.

Method one: Use the HP Printer Install Wizard (Recommended)

The HP Printer Install Wizard quickly and easily finds the best Windows 8 print driver for your printer. To save time, try using this automated tool instead of the other installation methods in this document.

NOTE: The HP Printer Install Wizard is not available for all printers, and is available only for the Windows 7 and Windows 8 operating systems.
What does the Printer Install Wizard do?

Following are some common installation problems that the HP Printer Install Wizard can help with:
  • You cannot find your driver for Windows 7 or Windows 8

  • You need help using your HP printer in the same way you used it with your old Windows operating system

  • You are not sure which driver you should select

NOTE: The HP Printer Install Wizard is not available for all printers.

This wizard is available only for Windows 8 and Windows 7 operating systems.

The HP Printer Install Wizard works with printers connected with a USB cable or with a wired (Ethernet) or wireless network connection. If you would like to connect your printer wirelessly, but it is not yet on a wireless network, you need to temporarily connect the printer with a USB cable to run the wizard.

Step two: Download the wizard

  1. Click or tap the following link to download the wizard:

    Link to wizard
    File size
    > 2MB
  2. Make sure that your computer meets the system requirements, and then click Download .

  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:

    • If the Security Warning dialog box opens

      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.

      • Method one: Run the utility

        1. In the Security Warning dialog box, click Run .

        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.

      • Method two: Save the utility

        1. In the Security Warning dialog box, click Save .

        2. When the Save As window opens, browse to your Desktop, and then click Save .

        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility.

    • If the Security Warning dialog box does not open

      1. Click Run in the Notification bar to download the software.

      2. Click Yes in the User Account Control window.

    When the wizard finishes installing, the wizard opens automatically.

    Figure 6: Example of the Printer Install Wizard window

    Image: Example of the Printer Install Wizard window
Step three: Run the HP Printer Install Wizard

  1. Press the Power button ( ) to turn on the printer, if it is not already on.

  2. Connect the USB cable to the HP printer and to the computer, if it is not already connected to the computer or the network.

  3. Make sure that your computer has an Internet connection. The wizard must access the Internet to work correctly.

  4. Click Next to begin the utility. The wizard displays a list of detected products.

  5. If the wizard detects more than one printer, select your HP printer from the list.

    • Is your printer not in the list?

      If your printer is not in the list, click My Printer is not listed , and then follow the on-screen instructions.

  6. The wizard automatically displays the best available driver for your HP printer.

    • If a full feature driver is available , the wizard detects it. Click Next to download and install the software. For full functionality, HP recommends installing the full feature driver if it is available.

      • What is a full feature driver?

        This installation provides full product functionality. HP also includes valuable software to help you get the most out of your printer.

    • If an in-Operating System (in-OS) driver is available , the wizard explains that the driver is already installed. It also supplies a link to more information about using the in-OS driver with your printer.

      • What is an in-OS driver?

        An in-OS driver is a basic driver that is already included in the operating system. You do not need to download or install any software from HP.

    • If a Windows Update driver is available , the wizard explains that the driver is already installed. It will also supply a link to more information about using a Windows Update driver.

      • What is a Windows Update driver?

        When you connect the USB cable to the printer, and then to the computer, or Windows 8 detects that the printer is on the same network as the PC, Windows activates Windows Update. Windows Update searches online for the most recent printer driver on the Windows Update site. If the online driver is more recent than the driver stored in Windows, the computer downloads and installs the updated driver. The Windows Update process takes place automatically.

    • If an alternate driver is available , the wizard supplies a link to learn how to install and configure the alternate driver for your printer.

      NOTE: Alternate drivers are supported by Windows 7 only.
      • What is an alternate driver?

        For some products that do not have a driver available, there might be another compatible driver that you can use instead.

Method two: Download and install the software from the HP website

Follow these steps to connect to the network, and then download and install the software from the HP website.

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Method three: Install the software using the printer CD

Follow these steps to install the software using the printer CD.

  1. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.

    If the installer does not start automatically, follow these steps to start it:

    1. Right-click or tap and hold the bottom left corner of the screen, and then click or tap File Explorer .

    2. Click or tap Computer , and then click or tap the CD or DVD drive. Double-click or double-tap on the Setup.exe file.

    NOTE: If the User Account Control screen opens, click or tap Continue .
  2. Follow the on-screen instructions to start the installation.

  3. When prompted to choose a connection type, select Network , and then click or tap Next .

    Figure 7: Choose the network connection

    Image: Choose the network connection
    • If you already connected the printer to the wireless network using Wi-Fi Protected Setup (WPS) , the installer detects the printer. Follow the on-screen instructions to complete the software installation.

    • If you did not connect the printer to the wireless network using Wi-Fi Protected Setup (WPS) , the installer searches for, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click or tap Next again, and then follow the on-screen instructions to finish installing the software.

Additional information and resources

Use the following information and resources for more information about installing your software and connecting your printer.

How to print a Network Configuration page

You can print a Network Configuration page from the HP printer control panel. The page includes the printer IP address, and MAC address as well as the printer network status. Follow these steps to print the information:

  1. On the HP printer control panel, press the Wireless button ( ). The Wireless Menu displays.

  2. On the Wireless Menu, press the button ( ) next to Wireless Test .

    The printer prints a test page.

Additional resources

HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .

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