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HP Color LaserJet CP4525 and CP4025 Printer Series - Firmware Readme

This document contains information for the firmware revision number 20101026 07.060.5

HP Fleet Release Designation: CPE 10.4

Product Name(s):

  • HP Color LaserJet CP4525 and CP4025 Printer Series

Model Number(s):

  • CC489A

  • CC490A

  • CC493A

  • CC494A

  • CC495A

Enhancements and Fixes provided with Firmware revision 07.060.5

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 20101026 07.060.5

Enhancements

  • No new updates

Fixes or improvements

  • Possible 49.4C02 on power up when a USB device is installed.

  • You may see a 49.4C02 error when using ALM (Alternate Letterhead Mode).

  • Not able to print the correct quantity of copies when using the Private Pin with certain Microsoft Word documents.

  • A 49.5F11 error may be seen on the control panel when using the Alternative Letterhead feature.

  • Some pages will not be included with the print job when using the Alternative Letterhead feature.

  • Expected drive missing error message on control panel after upgrading firmware.

  • Possible infrequent 49.4C18 errors.

  • You may not see a significant shift in color density when using the Adjust Color Density setting for Midtones, Highlights and Shadow regions.

  • Media Type settings do not hold over a power cycle with non-Letter size paper.

Embedded JetDirect

  • You may see a 49.4C18 failure during DHCP renewal if a configuration file was provided.

  • Printers would not be properly registered with DNS.

  • You may see a 49.FF03 failures during boot-up when connected to a network.

  • Unable to successfully FTP directly to another MFP.

Current firmware revisions included in the firmware bundle (Version 07.060.5)

COMPONENT
FIRMWARE VERSION
HP Color LaserJet CP4525 Series Printers
Datecode: 20101026 07.060.5
Embedded JetDirect
V.38.97.FF
DC Controller
03.108 (31)
HP Fleet Release Designation
CPE 10.4

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Improvements provided with previous firmware revisions

NOTE: All improvements with previous revisions of firmware are included within the most current revisions.

Enhancements and Fixes provided with Firmware revision 07.050.1

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 20100902 07.050.1

Enhancements
  • Changes to the Supplies message priority on the Front Control.

  • Blank Page Suppression is enhanced to include PCL6 (was only PCL5), and also work with duplex printing if both sides a page are blank.

  • A feature has been added to the EWS to allow custom settings for tray mapping.

Fixes or improvements
  • Boot-up hangs may be seen in the 6/C and 6/E process on machines more heavily used. The Event Log may also show a 49.1D34 error.

  • ALM (Alternate Letterhead Mode) was not treating user-defined media types as asymmetrical.

  • Classic tray mode not working correctly.

  • Media type settings do not hold over a power cycle for non-Letter paper sizes.

  • After performing restore factory settings the Device Name is not changed to Factory Default.

Current firmware revisions included in the firmware bundle (Version 07.050.1)
COMPONENT
FIRMWARE VERSION
HP Color LaserJet CP4525 Series Printers
Datecode: 20100902 07.050.1
Embedded JetDirect
V.38.92.FF
DC Controller
03.108 (31)
HP Fleet Release Designation
CPE 10.3

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Enhancements and Fixes provided with Firmware revision 07.030.5

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 20100519 07.030.5

Enhancements
  • The EWS Security tab now has a checkbox to require the EWS password to see the EWS Information page.

Fixes or improvements
  • When printing certain PDF files the printer may continuously print pages with erroneous characters on them.

  • Not able to Enable and Disable the Color Usage Job Log page from the Information menu when using Web JetAdmin.

  • Not able to properly detect a bad or low battery voltage state.

Current firmware revisions included in the firmware bundle (Version 07.030.5)
COMPONENT
FIRMWARE VERSION
HP Color LaserJet CP4525 Series Printers
Datecode: 20100519 07.030.5
Embedded JetDirect
V.38.92.FF
DC Controller
03.105 (30)
HP Fleet Release Designation
CPE 10.2

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Enhancements and Fixes provided with Firmware revision 07.020.7

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 20100120 07.020.7

Enhancements

HP has implemented a new method of page counting (known as Print Usage Tracker), which can be enabled if desired. The administrator or owner of the product has the option either to enable the new counting method or to do nothing. If the new counting method is enabled the device cannot return to the previous counting method. It is important to understand this. If the feature is not enabled, nothing will change on the device and it will continue to count pages the same as it originally did from the factory.

Background:

Current page counting methods were designed to enable efficient service and support. The Print Usage Tracker feature implements new page counting methods which are more aligned with today’s job accounting needs.

Additional information:

For more information about the Print Usage Tracker feature, visit, www.hp.com/go/support . Navigate to the SUPPORT AND DRIVERS page web page for your product, or search by name or model of your device (for example, HP Color LaserJet CM3530 MFP or model number CC520A). Once you have located your support page search for “Print Usage Tracker”. Additional information may also be obtained by contacting your regions HP Customer Support Center. This information can be located in the “User” manual that came with your product documentation or on the CD-ROM.

How to enable the feature:

If desired, use the following steps to enable the new page counting method (known as Print Usage Tracker) via the product’s Embedded Web Server.

  1. Update your device firmware to this release or greater.

  2. Once this is done the Print Usage Tracker acceptance and activation screen will be available from the product’s Embedded Web Server (EWS) at the following location: EWS, Settings, Security, Device Security Settings, Print Usage Tracker.

  3. Review the acceptance screen so that the changes are understood and you are comfortable with how the changes may or may not affect your HP device or product use model.

  4. If you are comfortable with the acceptance statements and the new counting functionality, choose to enable the feature. As stated previously it is very important to understand that once enabled the device cannot return to the previous counting method.

    1. Select I Accept.

    2. Select Enable the Print Usage Tracker feature on this device.

    3. Press Apply.

NOTE: Currently this functionality can only be enabled through the product’s Embedded Web Server (EWS). In the future, HP will provide the ability to enable this functionality through HP’s Device management software called HP WebJet Admin. The WebJet Admin support pages can be accessed using the following URL: www.hp.com/go/webjetadmin
  • A new feature has been added which will allow the administrator to configure the device to auto recover from intermittent 49.XXXX errors. With this release the feature will be enabled ON by default.

  • The Asset Field found in the products EWS (Embedded Web Server) which is used for assigning Asset numbers to a device has been changed to allow support for more characters.

  • Numerical and Alpha characters have been added to the images displayed on the control panel during the Power On process. If the device should stall, during the Power On process the administrator should log the numerical and alpha characters and contact an HP regional support center for additional help. This should only be done if turning the power OFF and back ON for a second time does not resolve the stall.

Fixes or improvements
  • A 49.4c06 may be displayed on the control panel when printing certain files from Excel that contain non-printable characters.

  • Very slow printing or printer hangs may occur when a very complex Postscript file with large amounts of lineto commands are present.

  • Possible 49 error when using PCL5 macros (more likely with USB mass storage device connected).

  • You may see a 49 Error when printing certain files from Illustrator CS3.

  • You may see a Processing job hang after installing a new toner cartridge.

  • You may see Slow PJL Disk Access when I/O Filter installed.

Current firmware revisions included in the firmware bundle (Version 07.020.7)
COMPONENT
FIRMWARE VERSION
HP Color LaserJet CP4005 Series Printers
(Datecode: 20100120 07.020.7
Embedded JetDirect
V.38.92.FF
DC Controller
03.105 (30)

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Enhancements and Fixes provided with Firmware revision 07.010.3

You may see improvements for the problems mentioned below by updating your printer’s firmware with revision 20091110 07.010.3

Enhancements

No Updates

Fixes or improvements
  • When selecting to print all stored jobs from the front control panel you may see a longer than expected delay between stored jobs. With this new behavior you will no longer see a delay between files as long as the job attributes are the same.

  • You may see a postscript Insufficient Memory error when using added 2-byte fonts.

  • Insufficient Memory error printing a .ps file with Simplified Chinese PS fonts.

  • PostScript file generated from SAP application does not print properly on several LaserJet Models.

  • Solutions installed on mass storage which is removed do not reappear when Mass Storage returns.

  • Missing remote IP address for incoming Socket and EWS connections.

  • You may see a PCL-XL error when using a USB connection and the PCL6 driver. You may see garbage print or general print issues with PCL5 or PS drivers.

Current firmware revisions included in the firmware bundle (Version 07.010.3)
COMPONENT
FIRMWARE VERSION
HP Color LaserJet CP4005 Series Printers
(Datecode: 20091110 07.010.3
Embedded JetDirect
V.38.92.FF
DC Controller
03.105 (30)

The previous firmware revision is the initial release version for the Color LaserJet CP4525 and CP4025 Series.

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