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HP Deskjet 1000 (J110), 2000 (J210), 3000 (J310), and Deskjet Ink Advantage 2010 (K010a) Series Printers - Replacing Cartridges

Introduction

To prevent print quality issues, replace the cartridges when they are low or out of ink.

Contextual Wrapper

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .

If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country or region location is correct.

Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country or region location is correct.

Video of replacing a cartridge

The following video demonstrates how to replace a cartridge.

NOTE: The video shows the HP Deskjet 3000. The outside of the product might not look the same as your product, but the steps are the same.

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If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

Step one: Load paper

Whenever you install a new cartridge, the HP product prompts you to load paper so you can complete a cartridge alignment. Follow these steps to load paper in the product.

  1. If the product is not already on, press the Power button ( ) to turn it on.

  2. Lift the paper tray.

    Figure 1: Lift the paper tray

    Illustration: Lifting the input tray
  3. Lower the output tray, and then pull the tray extender out.

    Figure 2: Lower the output tray

    Illustration: Lowering the output tray
  4. Slide the paper width guide to its outermost position.

    Figure 3: Slide the paper width guide

    Illustration: Sliding the paper width guide to its outermost position
  5. Load unused, plain white, U.S. letter or A4 size paper in the tray with the short edge forward and the print side up.

    Figure 4: Load paper in the tray

    Illustration: Loading paper in the tray
  6. Slide the paper width guide to the right until it stops at the edge of the paper but does not bend the paper.

    Figure 5: Slide the paper width guide to the right

    Illustration: Sliding the paper width guide to the right

Step two: Remove and replace the cartridge

  1. If the product is not already on, press the Power button ( ) to turn it on.

  2. Open the cartridge door, and then wait for the carriage to move to the center of the product.

    Figure 6: Open the cartridge door

    Illustration: Opening the cartridge door
  3. Press down lightly on the cartridge that you want to replace to release it, and then pull it toward you out of its slot.

    Figure 7: Remove the old cartridge

    Illustration: Remove the old cartridge
  4. Remove the new cartridge from its package.

    Figure 8: Remove the cartridge from the package

    Illustration: Removing the new cartridge from the package
  5. Use the pink pull tab to remove the plastic protective tape from the new cartridge.

    Figure 9: Remove the plastic protective tape

    Illustration: Using the pull tab to remove the plastic protective tape
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.

    Figure 10: Do not touch electrical contacts or ink nozzles

    Illustration: Areas not to touch
  6. Slide the new cartridge into its slot until it snaps firmly into place.

    Figure 11: Slide the cartridge into its slot

    Illustration: Sliding the cartridge into its slot
    • The tri-color cartridge ( ) goes in the slot on the left

    • The black cartridge ( ) goes in the slot on the right

  7. Repeat these steps to replace the other cartridge, if necessary.

  8. Close the cartridge door.

    Figure 12: Close the cartridge door

    Illustration: Closing the cartridge door

Step three: Align the new cartridge

  1. Open the printer software.

    • Windows 8:

      If you are not using the latest version of Windows 8, the information in these steps might not match. You can get the latest version from the Microsoft Store.

      1. Right-click the Start button ( ) in the lower left corner of the screen, and then click Search .

      2. Type HP in the search box.

      3. Click your printer ( ). The printer software opens.

      NOTE: You can also open the printer software from your computer desktop: double-click the icon for your printer ( ).
    • Windows 7 or Windows Vista: Click the Windows icon ( ), click All Programs , click HP , click the folder for your printer, and then click the icon for your printer ( ). The printer software opens.

      NOTE: You can also open the printer software from your computer desktop: double-click the icon for your printer ( ).
    • Windows XP: Click Start ( ), click All Programs , click HP , click the folder for your printer, and then click the icon for your printer ( ). The printer software opens.

      NOTE: You can also open the printer software from your computer desktop: double-click the icon for your printer ( ).
  2. Double-click Printer Actions , and then double-click Maintenance Tasks . The HP Toolbox opens.

  3. Click the Device Services tab, and then click Align Ink Cartridges . The printer aligns the cartridges and then prints an alignment page.

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