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HP Notebook PCs - Webcam Is Not Detected or Does Not Function Properly

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02237225

Version: 1

HP Notebook PCs - Webcam Is Not Detected or Does Not Function Properly
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-06-08

Last Updated: 2012-02-22


DESCRIPTION

An error message appears stating Error msg Webcam was not found or is not working properly when the ArcSoft webcam companion is launched. The ArcSoft Webcam Sharing Manager is the driver that enables the use of multiple applications with a single camera. The error message will appear if ArcSoft Webcam Sharing Manager is not enabled in HP Webcam, Skype, or MSN.

SCOPE

HP Mini 5102

HP ProBook 4310s Notebook PC

HP ProBook 4320s Notebook PC

HP ProBook 4321s Notebook PC

HP ProBook 4410s Notebook PC

HP ProBook 4411s Notebook PC

HP ProBook 4415s Notebook PC

HP ProBook 4420s Notebook PC

HP ProBook 4510s Notebook PC

HP ProBook 4515s Notebook PC

HP ProBook 5320m Notebook PC

RESOLUTION

To use multiple applications with a single camera, change the settings for each of the individual applications to enable the ArcSoft Webcam Sharing Manager and then complete the steps below.
  1. Launch the application to be used (Skype, MSN, etc.)

  2. Select End call .

  3. Re-open the ArcSoft Webcam application.


Hardware Platforms Affected: HP Mini 5102, HP ProBook 4310s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC
Operating Systems Affected: Microsoft Windows 2000 Professional(Standard HP Product), Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product), Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product), Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product), Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product), Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product), Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product), Microsoft Windows 7 Professional (32-bit)(Standard HP Product), Microsoft Windows 7 Professional (64-bit)(Standard HP Product), Microsoft Windows 7 Starter (32-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product), Microsoft Windows Vista (32-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Business (32-bit)(Standard HP Product), Microsoft Windows Vista Business (64-bit)(Standard HP Product), Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product), Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product), Microsoft Windows Vista Starter (32-bit)(Standard HP Product), Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product), Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product), Microsoft Windows XP, Microsoft Windows XP 64-Bit Edition(Standard HP Product), Microsoft Windows XP Home Edition(Standard HP Product), Microsoft Windows XP Pro 64-Bit Edition(Standard HP Product), Microsoft Windows XP Professional Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02237198
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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