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HP Officejet Pro 8500A (A910) e-All-in-One Printer Series - 'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a New Cartridge
A '' message, followed by the code for one or more of the cartridges, displays on the product control panel after replacing one or more of the cartridges.
Solution one: Check the ink levels, and then turn the product off and then on again
Use the following steps to check the ink levels in the cartridges, and then turn the product off and back on again.
Step one: Check ink levels
Use the following steps to check the ink levels in the cartridges.
NOTE: Depending on which HP product model you have, the steps for checking the ink levels will differ.
Step two: Turn the product off and then on again
Use the following steps to turn the product off and then on again.
Solution two: Replace the cartridges
Use the following steps to replace one or more of the cartridges.
NOTE: Replace only the cartridges indicated in the error message.
Video of replacing the cartridges
The following video demonstrates how to replace a cartridge.
NOTE: This video shows the HP Officejet Pro 8500A e-All-in-One Printer series (A910), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Solution three: Service the product
Contacting HP for service in Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.
Please contact HP using one of the options found at Contact HP to obtain service.
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .