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HP Officejet 6500 All-in-One Printer Series - Installing the Printer Software on a Wireless or Wired (Ethernet) Network

Introduction

This document explains how to install the print drivers and other software for your HP product to use it on a wireless or wired (Ethernet) network. The wireless setup instructions are specific to a wireless network that uses an access point (infrastructure network). This document also explains how to change your product from a USB install to a network install.

NOTE: If you have more than one computer on the network, install the product software on each computer that you plan to share with the HP product.

Windows XP

Follow these steps for the Windows XP operating system. Next, choose your connection type.

  • Tell me more about network connection types.

    • Wired (Ethernet) network ( )

      A wired (Ethernet) network connection is a network connection where the printer is physically connected to the computers on a network with an Ethernet cable.

      Figure 1: Example of an Ethernet connection

      Image: Example of an Ethernet connection.
    • Wireless network ( )

      A wireless connection is a network connection where the printer is not physically connected with a cable to the computers on the network.

      Figure 2: Example of a wireless connection

      Image: Example of a wireless connection.
    • Hybrid network ( ) ( )

      In a hybrid network, some devices are attached by Ethernet and others are attached by wireless.

      Figure 3: Example of a hybrid connection

      Image: Example of a hybrid network connection.
      NOTE: For install purposes, you can determine your connection type in a hybrid connection by checking how the printer is connected to the router.

Wired (Ethernet) network

If you want to install your HP product over a wired (Ethernet) network, follow these steps.

IMPORTANT: You must follow these steps in the order presented .

Step one: Check requirements

Make sure you have the following items:

  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports

  • A computer that connects to the wired access point or router

  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)

    Figure 4: Cable comparison

    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Change from USB connection to Ethernet connection

If you previously installed the software for a USB connection and now want to change to an Ethernet connection, follow these instructions to remove the USB installation before continuing.

  • I have already installed my HP product with a USB connection and want to switch to an Ethernet connection.

    1. On the Windows taskbar, click Start ( ), and then click Printers and Faxes . The Printers and Faxes folder opens.

    2. Find the icon for your HP product ( ), and then right-click it.

    3. Click Delete to remove the product.

    4. Disconnect the USB cable from the product and the computer.

  • I have not already installed my HP product with a USB connection.

    Continue to the next step to connect the HP product to the network.

Step three: Connect the HP printer to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.

    Figure 5: Remove plug

  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.

    Figure 6: Connect the Ethernet cable

  3. Connect the power cord to the product, and then plug it into an electrical outlet.

  4. Turn the product on.

Step four: Decide whether to install with the product CD or download the software

Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:

CD
Download
For a new product:
CD installation is a quick and easy method.
If you do not have a CD, you can download the software you need.
For an older product:
CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.
Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.
Downloading is the recommended method if your computer operating system released after the HP product released.
About the software:
The software on the CD is current to the date of the product release.
The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.

Step five: Install the software

When you are ready to begin, follow the instructions for the installation method that you want to use (CD or download). During the installation, choose the option for the network type of connection, not the USB option.

IMPORTANT: If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation fails.

Method one: Download and install the software from the HP Web site

Follow these steps to download the software, and then install it.

Step one: Download the software

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Install the software

Follow these steps to install the downloaded software.

  1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .

    NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.

  3. When the Install Wizard starts, follow the on-screen instructions to install the software.

    NOTE: If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.

    For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.

    Typical (Recommended)
    Minimum
    For full use of all your product features : HP includes valuable software to help you get the most out of your product.
    HP designed this installation type to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
    • The computer is low on hard disk space.

    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)

    The Recommended type of installation allows you to get the most out of your product.

Method two: Install the software with the product CD

During the installation, you choose what type of installation you want. The installation type names vary depending on your product. The following information might help you decide which installation type to use.

  1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.

    If the installer does not start automatically, follow these steps to start it:

    Click Start ( ), click My Computer , and then double-click the CD drive.

    NOTE: If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.

    If prompted to choose the type of installation, review the following information:

    Recommended type
    Custom type
    Recommended , Full , or Easy
    Custom , Express , or Advanced
    For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.
    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
    • The computer is low on hard disk space.

    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)

    The Recommended type of installation allows you to take advantage of all your product features.

  3. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)

    Figure 7: Choose a connection type

    Illustration of connection types
  4. Click Next .

    IMPORTANT : At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.

  5. Follow the on-screen instructions to finish installing the software.

Additional resources

HP Consumer Forums
See what other customers are saying at the HP forums .

Wireless network (models E709n, E709q, and E709s only)

If you want to install your HP product on a wireless network, follow these steps.

IMPORTANT: You must follow these steps in the order presented .

Step one: Gather the required network setup items

You must have the following items before you install the HP product on the wireless network:

Don't worry if you do not have all of the items yet! The HP Print and Scan Doctor can help you gather some of these items ( ).
  • Network name: The network name is the SSID

  • WEP key or WPA security passphrase

  • A computer that is connected to the wireless network

  • Internet access: HP recommends broadband Internet access such as cable or DSL

    NOTE: Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web services or get product updates.
  • Your wireless-capable HP printer: Place it close to the computer during the installation procedure

  • A USB cable (used only during installation). Do not connect the cable now

Use an automated tool to help gather information

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor . If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.
NOTE: The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages.

This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.

Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.
  1. Click the following link to download the HP Print and Scan Doctor.

    Link to tool
    File size
    3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .

  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:

    • If the Security Warning dialog box opens

      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.

      • Method one: Run the utility

        1. In the Security Warning dialog box, click Run .

        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box. The Print and Scan Doctor opens.

      • Method two: Save the utility

        1. In the Security Warning dialog box, click Save .

        2. When the Save As window opens, browse to your Desktop, and then click Save .

        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility. The Print and Scan Doctor opens.

    • If the Security Warning dialog box does not open

      1. Click Run in the Notification bar to download the software.

      2. Click Yes in the User Account Control window.

  4. On the Menu bar in the Print and Scan Doctor window, click Network .

  5. Click Show Advanced Info .

  6. Click Show Wireless Info .

  7. Under the Wireless Settings pane, identify the name of your network under SSID , and then identify the Network Key next to it in the list.

Step two: Prepare for installation

  1. Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.

  2. Exit all applications running on your computer.

  3. Disconnect any USB or Ethernet cable that is connected to the HP product.

  4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.

    • I have already installed my HP product with a USB connection and want to switch to a wireless connection.

      1. On the Windows taskbar, click Start ( ), and then click Printers and Faxes . The Printers and Faxes folder opens.

      2. Find the icon for your HP product ( ), and then right-click it.

      3. Click Delete to remove the product.

      4. Disconnect the USB cable from the product and the computer.

    • I have not already installed my HP product with a USB connection.

      Continue to the next step to connect the HP product to the network.

Step three: Decide whether to install with the product CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:

  • Install the software with the printer CD

    For a new printer:
    CD installation is a quick and easy method.
    For an older printer:
    CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.
    For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
    About the software:
    The software on the CD is current to the date of the printer release.
  • Download and install the software from the HP website

    For a new printer:
    If you do not have a CD, you can download the software you need.
    For an older printer:
    Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.
    Downloading is the recommended method if your computer operating system released after the HP printer released.
    About the software:
    The software you can download from the HP website is most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.

Step four: Install the product software

To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.

IMPORTANT : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation will fail.

Method one: Install the software with the product CD
  1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.

    If the installer does not start automatically, follow these steps to start it:

    Click Start ( ), click My Computer , and then double-click the CD drive.

    NOTE: If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.

    If prompted to choose the type of installation, review the following information:

    Recommended type
    Custom type
    Recommended , Full , or Easy
    Custom , Express , or Advanced
    For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.
    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
    • The computer is low on hard disk space.

    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)

    The Recommended type of installation allows you to take advantage of all your product features.

  3. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)

    Figure 8: Choose a connection type

    Illustration of connection types
  4. Click Next .

    IMPORTANT : At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.

  5. Follow the on-screen instructions to finish installing the software.

Method two: Download and install the software from the HP Web site

Step-by-step instructions follow, but you can also watch a video preview of downloading the software and installing the product on the network.

Follow these steps to download the software, and then install it.

Video of downloading the software and installing the product on the wireless network

Watch the following video for a demonstration of downloading the software, and then installing the product on a wireless network.

NOTE: This video is for demonstration purposes only. The product and software in the video might differ from your product and available software.

If you have trouble viewing the video or to view the video in a different size, click here Non-HP site to play the video on YouTube.”

Step one: Download the software

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Install the software

Follow these steps to install the downloaded software.

  1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .

    NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.

  3. When the Install Wizard starts, follow the on-screen instructions to install the software.

    NOTE: You might be prompted to select either the Typical (Recommended) or Minimum installation.
    Typical (Recommended)
    Minimum
    For full use of all your product features : This installation provides full printer functionality. HP also includes valuable software to help you get the most out of your printer.
    This type of installation is designed to work for most users.
    A minimum type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software.
    Use this type of installation only if the computer is low on hard disk space or you attempted a recommended type of installation and received errors. (Try to fix any errors before starting a minimum installation.)
    CAUTION: To avoid unintended loss of printer functionality, read the description of each software component carefully during the installation process.

    HP recommends the Typical (Recommended) type of installation to get the most out of your printer.

  4. When prompted to select a connection type, select USB .

  5. Follow the on-screen instructions to complete the installation.

Additional resources

HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .

Windows Vista

Follow these steps for the Windows Vista operating system. Next, choose your connection type.

  • Tell me more about network connection types.

    • Wired (Ethernet) network ( )

      A wired (Ethernet) network connection is a network connection where the printer is physically connected to the computers on a network with an Ethernet cable.

      Figure 9: Example of an Ethernet connection

      Image: Example of an Ethernet connection.
    • Wireless network ( )

      A wireless connection is a network connection where the printer is not physically connected with a cable to the computers on the network.

      Figure 10: Example of a wireless connection

      Image: Example of a wireless connection.
    • Hybrid network ( ) ( )

      In a hybrid network, some devices are attached by Ethernet and others are attached by wireless.

      Figure 11: Example of a hybrid connection

      Image: Example of a hybrid network connection.
      NOTE: For install purposes, you can determine your connection type in a hybrid connection by checking how the printer is connected to the router.

Wired (Ethernet) network

If you want to install your HP product over a wired (Ethernet) network, follow these steps.

IMPORTANT: You must follow these steps in the order presented .

Step one: Check requirements

Make sure you have the following items:

  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports

  • A computer that connects to the wired access point or router

  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)

    Figure 12: Cable comparison

    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Change from USB connection to Ethernet connection

If you previously installed the software for a USB connection and now want to change to an Ethernet connection, follow these instructions to remove the USB installation before continuing.

  • I have already installed my HP product with a USB connection and want to switch to an Ethernet connection.

    1. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Windows Control Panel opens.

    2. In the Control Panel , click Printers .

    3. Find the icon for your HP product ( ), and then right-click it.

    4. Click Delete to remove the product.

    5. Disconnect the USB cable from the product and the computer.

  • I have not already installed my HP product with a USB connection.

    Continue to the next step to connect the HP product to the network.

Step three: Connect the HP printer to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.

    Figure 13: Remove plug

  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.

    Figure 14: Connect the Ethernet cable

  3. Connect the power cord to the product, and then plug it into an electrical outlet.

  4. Turn the product on.

Step four: Decide whether to install with the product CD or download the software

Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:

CD
Download
For a new product:
CD installation is a quick and easy method.
If you do not have a CD, you can download the software you need.
For an older product:
CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.
Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.
Downloading is the recommended method if your computer operating system released after the HP product released.
About the software:
The software on the CD is current to the date of the product release.
The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.

Step five: Install the software

When you are ready to begin, follow the instructions for the installation method that you want to use (CD or download). During the installation, choose the option for the network type of connection, not the USB option.

IMPORTANT: If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation fails.

Method one: Download and install the software from the HP Web site

Follow these steps to download the software, and then install it.

Step one: Download the software

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Install the software

Follow these steps to install the downloaded software.

  1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .

    NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.

  3. When the Install Wizard starts, follow the on-screen instructions to install the software.

    NOTE: If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.

    For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.

    Recommended
    Custom
    For full use of all your product features : HP includes valuable software to help you get the most out of your product.
    HP designed this installation type to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
    • The computer is low on hard disk space.

    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)

    The Recommended type of installation allows you to get the most out of your product.

Method two: Install the software with the product CD

Follow these steps to install the software with the product CD.

  1. Turn the product on.

  2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to begin.

    If the installer does not begin automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.

    NOTE: If the User Account Control screen opens, click Allow to continue.
  3. Follow the on-screen instructions to start the installation.

    If prompted to choose the type of installation, review the following information:

    Recommended type
    Custom type
    Recommended , Full , or Easy
    Custom , Express , or Advanced
    For full use of all your product features : HP includes valuable software to help you get the most out of your product.
    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
    • The computer is low on hard disk space.

    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)

    The Recommended type of installation allows you to take advantage of all your product features.

  4. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)

    Figure 15: Choose a connection type

    Illustration of connection types
  5. Click Next .

    IMPORTANT : At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.

  6. Follow the on-screen instructions to install the software.

    NOTE: If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.

    IMPORTANT: The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

Additional resources

HP Consumer Forums
See what other customers are saying at the HP forums .

Wireless network (models E709n, E709q, and E709s only)

If you want to install your HP product on a wireless network, follow these steps.

IMPORTANT: You must follow these steps in the order presented .

Step one: Gather the required network setup items

You must have the following items before you install the HP product on the wireless network:

Don't worry if you do not have all of the items yet! The HP Print and Scan Doctor can help you gather some of these items ( ).
  • Network name: The network name is the SSID

  • WEP key or WPA security passphrase

  • A computer that is connected to the wireless network

  • Internet access: HP recommends broadband Internet access such as cable or DSL

    NOTE: Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web services or get product updates.
  • Your wireless-capable HP printer: Place it close to the computer during the installation procedure

  • A USB cable (used only during installation). Do not connect the cable now

Use an automated tool to help gather information

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor . If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.
NOTE: The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages.

This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.

Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.
  1. Click the following link to download the HP Print and Scan Doctor.

    Link to tool
    File size
    3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .

  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:

    • If the Security Warning dialog box opens

      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.

      • Method one: Run the utility

        1. In the Security Warning dialog box, click Run .

        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box. The Print and Scan Doctor opens.

      • Method two: Save the utility

        1. In the Security Warning dialog box, click Save .

        2. When the Save As window opens, browse to your Desktop, and then click Save .

        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility. The Print and Scan Doctor opens.

    • If the Security Warning dialog box does not open

      1. Click Run in the Notification bar to download the software.

      2. Click Yes in the User Account Control window.

  4. On the Menu bar in the Print and Scan Doctor window, click Network .

  5. Click Show Advanced Info .

  6. Click Show Wireless Info .

  7. Under the Wireless Settings pane, identify the name of your network under SSID , and then identify the Network Key next to it in the list.

Step two: Prepare for installation

  1. Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.

  2. Exit all applications running on your computer.

  3. Disconnect any USB or Ethernet cable that is connected to the HP product.

  4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.

    • I have already installed my HP product with a USB connection and want to switch to a wireless connection.

      1. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Windows Control Panel opens.

      2. In the Control Panel , click Printers .

      3. Find the icon for your HP product ( ), and then right-click it.

      4. Click Delete to remove the product.

      5. Disconnect the USB cable from the product and the computer.

    • I have not already installed my HP product with a USB connection.

      Continue to the next step to connect the HP product to the network.

Step three: Decide whether to install with the product CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:

  • Install the software with the printer CD

    For a new printer:
    CD installation is a quick and easy method.
    For an older printer:
    CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.
    For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
    About the software:
    The software on the CD is current to the date of the printer release.
  • Download and install the software from the HP website

    For a new printer:
    If you do not have a CD, you can download the software you need.
    For an older printer:
    Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.
    Downloading is the recommended method if your computer operating system released after the HP printer released.
    About the software:
    The software you can download from the HP website is most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.

Step four: Install the product software

To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.

IMPORTANT : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation will fail.

Method one: Install the software with the product CD
  1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.

    If the installer does not start automatically, follow these steps to start it:

    Click the Windows icon ( ), click Computer , and then double-click the CD drive.

    NOTE: If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.

    If prompted to choose the type of installation, review the following information:

    Recommended type
    Custom type
    Recommended , Full , or Easy
    Custom , Express , or Advanced
    For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.
    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
    • The computer is low on hard disk space.

    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)

    The Recommended type of installation allows you to take advantage of all your product features.

  3. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)

    Figure 16: Choose a connection type

    Illustration of connection types
  4. Click Next .

    IMPORTANT : At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.

  5. Follow the on-screen instructions to finish installing the software.

Method two: Download and install the software from the HP Web site

Follow these steps to download the software, and then install it.

Step one: Download the software

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Install the software

Follow these steps to install the downloaded software.

  1. When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .
    NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
  2. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.

  3. Follow the on-screen instructions to start the installation.

  4. If you downloaded a Full Feature driver, the installer might prompt you to select the type of installation you want. (Skip this step if you downloaded a basic driver.)

    The following information might help you decide which installation type to use.

    Recommended type
    Customized type
    Typical or Recommended
    Minimum or Custom
    For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.
    HP designed this type of installation to work for most users.
    A customized type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
    • The computer is low on hard disk space.

    • You attempted a standard installation and received errors. (If errors occur during the standard installation, fix them before trying a customized installation.)

    The Recommended type of installation allows you to take advantage of all your product features.

  5. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)

    Figure 17: Choosing network connection

  6. Click Next .

    IMPORTANT : At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.

  7. Follow the on-screen instructions to finish installing the software.

Additional resources

HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .

Windows 7

Follow these steps for the Windows 7 operating system. Next, choose your connection type.

  • Tell me more about network connection types.

    • Wired (Ethernet) network ( )

      A wired (Ethernet) network connection is a network connection where the printer is physically connected to the computers on a network with an Ethernet cable.

      Figure 18: Example of an Ethernet connection

      Image: Example of an Ethernet connection.
    • Wireless network ( )

      A wireless connection is a network connection where the printer is not physically connected with a cable to the computers on the network.

      Figure 19: Example of a wireless connection

      Image: Example of a wireless connection.
    • Hybrid network ( ) ( )

      In a hybrid network, some devices are attached by Ethernet and others are attached by wireless.

      Figure 20: Example of a hybrid connection

      Image: Example of a hybrid network connection.
      NOTE: For install purposes, you can determine your connection type in a hybrid connection by checking how the printer is connected to the router.

Wired (Ethernet) network

If you want to install your HP product over a wired (Ethernet) network, follow these steps.

IMPORTANT: You must follow these steps in the order presented .

Step one: Check requirements

Make sure you have the following items:

  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports

  • A computer that connects to the wired access point or router

  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)

    Figure 21: Cable comparison

    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Change from USB connection to Ethernet connection

If you previously installed the software for a USB connection and now want to change to an Ethernet connection, follow these instructions to remove the USB installation before continuing.

  • I have already installed my HP product with a USB connection and want to switch to an Ethernet connection.

    1. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Windows Control Panel opens.

    2. In the Control Panel , click Devices and Printers .

    3. Find the icon for your HP product ( ), and then right-click it.

    4. Click Delete to remove the product.

    5. Disconnect the USB cable from the product and the computer.

  • I have not already installed my HP product with a USB connection.

    Continue to the next step to connect the HP product to the network.

Step three: Connect the HP printer to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.

    Figure 22: Remove plug

  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.

    Figure 23: Connect the Ethernet cable

  3. Connect the power cord to the product, and then plug it into an electrical outlet.

  4. Turn the product on.

Step four: Decide whether to install with the product CD or download the software

Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:

CD
Download
For a new product:
CD installation is a quick and easy method.
If you do not have a CD, you can download the software you need.
For an older product:
CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.
Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.
Downloading is the recommended method if your computer operating system released after the HP product released.
About the software:
The software on the CD is current to the date of the product release.
The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.

Step five: Install the software

When you are ready to begin, follow the instructions for the installation method that you want to use (CD or download). During the installation, choose the option for the network type of connection, not the USB option.

IMPORTANT: If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation fails.

Method one: Download and install the software from the HP Web site

Follow these steps to download the software, and then install it.

Step one: Download the software

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Install the software

Follow these steps to install the downloaded software.

  1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .

    NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.

  3. When the Install Wizard starts, follow the on-screen instructions to install the software.

    NOTE: If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.

    For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.

    Recommended
    Custom
    For full use of all your product features : HP includes valuable software to help you get the most out of your product.
    HP designed this installation type to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
    • The computer is low on hard disk space.

    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)

    The Recommended type of installation allows you to get the most out of your product.

Method two: Install the software with the product CD

Follow these steps to install the software with the product CD.

  1. Turn the product on.

  2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to begin.

    If the installer does not begin automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.

    NOTE: If the User Account Control screen opens, click Allow to continue.
  3. Follow the on-screen instructions to start the installation.

    If prompted to choose the type of installation, review the following information:

    Recommended type
    Custom type
    Recommended , Full , or Easy
    Custom , Express , or Advanced
    For full use of all your product features : HP includes valuable software to help you get the most out of your product.
    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
    • The computer is low on hard disk space.

    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)

    The Recommended type of installation allows you to take advantage of all your product features.

  4. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)

    Figure 24: Choose a connection type

    Illustration of connection types
  5. Click Next .

    IMPORTANT : At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.

  6. Follow the on-screen instructions to install the software.

    NOTE: If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.

    IMPORTANT: The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

Additional resources

HP Consumer Forums
See what other customers are saying at the HP forums .

Wireless network (models E709n, E709q, and E709s only)

If you want to install your HP product on a wireless network, follow these steps.

IMPORTANT: You must follow these steps in the order presented .

Step one: Gather the required network setup items

You must have the following items before you install the HP product on the wireless network:

Don't worry if you do not have all of the items yet! The HP Print and Scan Doctor can help you gather some of these items ( ).
  • Network name: The network name is the SSID

  • WEP key or WPA security passphrase

  • A computer that is connected to the wireless network

  • Internet access: HP recommends broadband Internet access such as cable or DSL

    NOTE: Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web services or get product updates.
  • Your wireless-capable HP printer: Place it close to the computer during the installation procedure

  • A USB cable (used only during installation). Do not connect the cable now

Use an automated tool to help gather information

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor . If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.
NOTE: The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages.

This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.

Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.
  1. Click the following link to download the HP Print and Scan Doctor.

    Link to tool
    File size
    3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .

  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:

    • If the Security Warning dialog box opens

      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.

      • Method one: Run the utility

        1. In the Security Warning dialog box, click Run .

        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box. The Print and Scan Doctor opens.

      • Method two: Save the utility

        1. In the Security Warning dialog box, click Save .

        2. When the Save As window opens, browse to your Desktop, and then click Save .

        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility. The Print and Scan Doctor opens.

    • If the Security Warning dialog box does not open

      1. Click Run in the Notification bar to download the software.

      2. Click Yes in the User Account Control window.

  4. On the Menu bar in the Print and Scan Doctor window, click Network .

  5. Click Show Advanced Info .

  6. Click Show Wireless Info .

  7. Under the Wireless Settings pane, identify the name of your network under SSID , and then identify the Network Key next to it in the list.

Step two: Prepare for installation

  1. Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.

  2. Exit all applications running on your computer.

  3. Disconnect any USB or Ethernet cable that is connected to the HP product.

  4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.

    • I have already installed my HP product with a USB connection and want to switch to a wireless connection.

      1. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Windows Control Panel opens.

      2. In the Control Panel , click Devices and Printers .

      3. Find the icon for your HP product ( ), and then right-click it.

      4. Click Delete to remove the product.

      5. Disconnect the USB cable from the product and the computer.

    • I have not already installed my HP product with a USB connection.

      Continue to the next step to connect the HP product to the network.

Step three: Decide whether to install with the product CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:

  • Install the software with the printer CD

    For a new printer:
    CD installation is a quick and easy method.
    For an older printer:
    CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.
    For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
    About the software:
    The software on the CD is current to the date of the printer release.
  • Download and install the software from the HP website

    For a new printer:
    If you do not have a CD, you can download the software you need.
    For an older printer:
    Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.
    Downloading is the recommended method if your computer operating system released after the HP printer released.
    About the software:
    The software you can download from the HP website is most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.

Step four: Install the product software

To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.

IMPORTANT : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation will fail.

Method one: Install the software with the product CD
  1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.

    If the installer does not start automatically, follow these steps to start it:

    Click the Windows icon ( ), click Computer , and then double-click the CD drive.

    NOTE: If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.

    If prompted to choose the type of installation, review the following information:

    Recommended type
    Custom type
    Recommended , Full , or Easy
    Custom , Express , or Advanced
    For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.
    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
    • The computer is low on hard disk space.

    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)

    The Recommended type of installation allows you to take advantage of all your product features.

  3. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)

    Figure 25: Choose a connection type

    Illustration of connection types
  4. Click Next .

    IMPORTANT : At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.

  5. Follow the on-screen instructions to finish installing the software.

Method two: Download and install the software from the HP Web site

Follow these steps to download the software, and then install it.

Step one: Download the software

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Install the software

Follow these steps to install the downloaded software.

  1. When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .

    NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
  2. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.

  3. Follow the on-screen instructions to start the installation.

  4. If you downloaded a Full Feature driver, the installer might prompt you to select the type of installation you want. (Skip this step if you downloaded a basic driver.)

    The following information might help you decide which installation type to use.

    Recommended type
    Customized type
    Typical or Recommended
    Minimum or Custom
    For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.
    HP designed this type of installation to work for most users.
    A customized type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
    • The computer is low on hard disk space.

    • You attempted a standard installation and received errors. (If errors occur during the standard installation, fix them before trying a customized installation.)

    The Recommended type of installation allows you to take advantage of all your product features.

  5. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)

    Figure 26: Choosing network connection

  6. Click Next .

    IMPORTANT : At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.

  7. Follow the on-screen instructions to finish installing the software.

Additional resources

HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .

Mac OS X

Choose your connection type for steps to install the HP product software for the Mac OS X operating system.

Important : Set up the HP hardware before installing the software. If you have not already done so, find the hardware setup document for your product before starting the following steps.

Wired (Ethernet) network

Follow these steps to install your HP product on a wired (Ethernet) network.

Figure 27: Example of an Ethernet network

Image: Example of an Ethernet network

Click the plus sign ( ) next to your operating system for more information.

Mac OS X 10.5 or 10.6

Follow these steps for Mac OS X 10.5 or 10.6 (Snow Leopard).

Step one: Check requirements

Make sure you have the following items:

  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports

  • A computer that connects to the wired access point or router

  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)

    Figure 28: Cable comparison

    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.
Step two: Connect the HP printer to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.

    Figure 29: Remove plug

  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.

    Figure 30: Connect the Ethernet cable

  3. Connect the power cord to the product, and then plug it into an electrical outlet.

  4. Turn the product on.

Step three: Decide how to install the software

Click the plus sign ( ) for information on which software installation method to use.

Should I download from HP Software & Driver Downloads?

The current full-feature HP software package for your product is available on the HP Software & Driver Downloads page. The download includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the download might also include HP Scan software and the HP fax driver.

HP recommends this installation method for all new and older products.

Additionally, HP recommends that you use this installation method in the following cases:

  • You no longer have the product software CD

  • You updated your operating system to a version that released after your HP product released

Should I install the software with Apple Software Updates?

Apple Software Updates is a quick and easy software download method available directly through the Mac.

You do not need to download a driver from the HP Software & Driver Downloads page if you use Apple Software Updates. This download method includes the HP print driver. Depending on your product, the download might also include HP Utility, scanning software, and the HP fax driver.

NOTE: If your product supports scanning, the software that you use to scan might be different than the software you used before installing Snow Leopard. Depending on your product driver update, use Preview , Image Capture , or the Scan icon from the print queue to scan.

Additionally, HP recommends that you use this installation method in the following cases:

  • You no longer have the product software CD

  • The updated full-feature HP software is not immediately available on the HP Software and Drivers page after the public release of a new operating system

  • You updated your operating system to a new version that released after your HP product released

Should I install using the software CD?

Installing with the product CD is a quick and easy method. The CD includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the CD might also include HP Scan software and the HP fax driver. This software is current to the date of the product release.

Important : If you try installing the product on a computer running a newer version of the operating system that released AFTER your HP product released, the CD installation method might not work . Visit HP Software & Driver Downloads to install the latest product software for the newer operating system.

Step four: Install the software

To install the HP product on the network, follow the steps for the method that you want to use. Repeat the steps to install the software on each computer that will use the HP product over the same network.

Method one: Download and install the software from the HP Web site

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Method two: Use Apple Software Updates

Follow these steps to install the software with Apple Software Updates.

NOTE: Apple Software Updates is not supported in Mac OS X 10.5. Software for this operating system is available on the HP Software & Driver Downloads page and on the software CD.
  1. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.

  2. Click Print & Fax . The Print & Fax window opens.

  3. Click the plus sign ( ). The name of your product displays.

  4. Select your HP product, and then click Add .

  5. Click Install , and then click Agree on the software license agreement window to install the software and add the product to the queue.

  6. After the installation process completes, verify that your product displays in the queue.

    NOTE: If the product was not added to the queue, Click the plus sign ( ), select your HP product, and then click Add .
Method three: Install the software with the software CD

  1. Insert the Macintosh product CD into the CD drive of the computer.

  2. Double-click the HP software disc icon that displays under the Macintosh HD icon.

  3. Double-click the HP Installer icon.

    The HP Installer program opens.

  4. When prompted, select your HP product, and then click OK .

  5. Follow the on-screen instructions to complete the installation.

OS X 10.7 (Lion)

Follow these steps for OS X 10.7.

Step one: Check requirements

Make sure you have the following items:

  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports

  • A computer that connects to the wired access point or router

  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)

    Figure 31: Cable comparison

    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.
Step two: Connect the HP printer to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.

    Figure 32: Remove plug

  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.

    Figure 33: Connect the Ethernet cable

  3. Connect the power cord to the product, and then plug it into an electrical outlet.

  4. Turn the product on.

Step three: Install the software

The software CD that shipped with your product is not supported in Lion. Follow these steps to download the current software from Apple Software Updates. Repeat these steps to install the software on each computer that will use the HP product over the same network.

NOTE: Older HP software might not be compatible with OS X 10.7 Lion . Do not try to install software that supports earlier versions of the Mac operating system, either from the original product CD or from HP Software & Driver Downloads.
  1. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.

  2. Click Print & Scan . The Print & Scan window opens.

  3. Click the plus sign ( ). The name of your printer displays.

  4. Click Add Printer or Scanner .

  5. Select your printer, and then click Add .

  6. Click Install , and then click Agree on the software license agreement window to install the software and add the printer to the queue.

  7. After the installation process completes, verify that your printer displays in the queue.

    NOTE: If the product was not added to the queue, Click the plus sign ( ), select your printer, and then click Add .

Additional resources

HP Consumer Forums
See what other customers are saying at the HP forums .

Wireless network (models E709n, E709q, and E709s only)

Follow these steps to install your HP product on a wireless network that uses an access point.

Figure 34: Example of a wireless network that uses an access point

Image: Example of a wireless network that uses an access point

Important : Before you can install the product, your wireless network must already be set up. To set up your network, follow the instructions that came with your particular access point.

Click the plus sign ( ) next to your operating system for more information.

Mac OS X 10.5 or 10.6

Follow these steps for Mac OS X 10.5 or 10.6 (Snow Leopard).

  • If you have not already installed your product, follow the steps in 'Option one: Wireless installation'.

  • If you want to change an existing connection type to a wireless network connection, follow the instructions in 'Option two: Change an existing USB or wired (Ethernet) connection to a wireless connection'.

Option one: Wireless installation

If you have not previously installed the software, follow these steps to install your product on a wireless network.

Step one: Prepare for installation

To gather your network name (SSID) and password (WEP key or WPA passphrase), you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the manufacturer. HP cannot set up or change the network SSID or the password.

  1. Make sure that you have the following requirements before you begin:

    • Network name: The network name is the SSID (Service Set Identifier).

    • WEP key or WPA security passphrase

    • A computer that is connected to the wireless network.

    • Internet access. HP recommends broadband Internet access such as cable or DSL.

    • Your wireless-capable HP product. Place it close to the computer during the installation procedure.

    • A USB cable (used only during installation).

    • Administrator privileges or password

  2. Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.

  3. Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.

  4. Exit all applications running on your computer.

Step two: Connect to the wireless network
  1. Press the Setup ( ) button on the product control panel.

  2. Press the Arrow button ( ) to select Network Settings , and then press the OK button.

  3. Press the Arrow button ( ) to select Wireless Setup Wizard , and then press the OK button.

  4. Follow the on-screen instructions to complete the network setup.

Step three: Decide how to install the software

Click the plus sign ( ) for information on which software installation method to use.

Should I download from HP Software & Driver Downloads?

The current full-feature HP software package for your product is available on the HP Software & Driver Downloads page. The download includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the download might also include HP Scan software and the HP fax driver.

HP recommends this installation method for all new and older products.

Additionally, HP recommends that you use this installation method in the following cases:

  • You no longer have the product software CD

  • You updated your operating system to a version that released after your HP product released

Should I install the software with Apple Software Updates?

Apple Software Updates is a quick and easy software download method available directly through the Mac.

You do not need to download a driver from the HP Software & Driver Downloads page if you use Apple Software Updates. This download method includes the HP print driver. Depending on your product, the download might also include HP Utility, scanning software, and the HP fax driver.

NOTE: If your product supports scanning, the software that you use to scan might be different than the software you used before installing Snow Leopard. Depending on your product driver update, use Preview , Image Capture , or the Scan icon from the print queue to scan.

Additionally, HP recommends that you use this installation method in the following cases:

  • You no longer have the product software CD

  • The updated full-feature HP software is not immediately available on the HP Software and Drivers page after the public release of a new operating system

  • You updated your operating system to a new version that released after your HP product released

Should I install using the software CD?

Installing with the product CD is a quick and easy method. The CD includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the CD might also include HP Scan software and the HP fax driver. This software is current to the date of the product release.

Important : If you try installing the product on a computer running a newer version of the operating system that released AFTER your HP product released, the CD installation method might not work . Visit HP Software & Driver Downloads to install the latest product software for the newer operating system.

Step four: Install the software

To install the HP product on the wireless network, follow the steps for the method that you want to use. Repeat the steps to install the software on each computer that will use the HP product wirelessly over the same network.

Click the plus sign ( ) for more information.

Method one: Download and install the software from the HP Web site

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.

  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Next , and then click Drivers .

  4. Make sure that your operating system is selected, and then click Next .

  5. Scroll down the page, and then click Driver .

  6. Click Download , and then follow the on-screen instructions to save the software to your computer.

  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Method two: Use Apple Software Updates

Follow these steps to install the software with Apple Software Updates.

NOTE: Apple Software Updates is not supported in Mac OS X 10.5. Software for this operating system is available on the HP Software & Driver Downloads page and on the software CD.
  1. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.

  2. Click Print & Fax . The Print & Fax window opens.

  3. Click the plus sign ( ). The name of your product displays.

  4. Select your HP product, and then click Add .

  5. Click Install , and then click Agree on the software license agreement window to install the software and add the product to the queue.

  6. After the installation process completes, verify that your product displays in the queue.

    NOTE: If the product was not added to the queue, Click the plus sign ( ), select your HP product, and then click Add .
Method three: Install the software with the software CD

  1. Insert the Macintosh product CD into the CD drive of the computer.

  2. Double-click the HP software disc icon that displays under the Macintosh HD icon.

  3. Double-click the HP Installer icon.

    The HP Installer program opens.

  4. When prompted, select your HP product, and then click OK .

  5. Follow the on-screen instructions to complete the installation.

Option two: Change an existing USB or wired (Ethernet) connection to a wireless connection

Follow these steps to change the connection type with Bonjour.

NOTE: The product software or the in-OS driver must be installed, and the product must be connected to the wireless network to change the connection type with Bonjour.
  1. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.

  2. Click Print & Fax . The Print & Fax window opens.

  3. In the Printers section, click the name of your product, and then click the minus sign ( ) to remove it.

  4. Click the plus sign ( ).

  5. Select your product from the list of Bonjour devices, and then click Add .

OS X 10.7 (Lion)

Follow these steps for OS X 10.7 (Lion).

  • If you have not already installed your product, follow the steps in 'Option one: Wireless installation'.

  • If you want to change an existing connection type to a wireless network connection, follow the instructions in 'Option two: Change an existing USB or wired (Ethernet) connection to a wireless connection'.

Option one: Wireless installation

If you have not previously installed the software, follow these steps to install your product on a wireless network.

Step one: Prepare for installation

To gather your network name (SSID) and password (WEP key or WPA passphrase), you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the manufacturer. HP cannot set up or change the network SSID or the password.

  1. Make sure that you have the following requirements before you begin:

    • Network name: The network name is the SSID (Service Set Identifier).

    • WEP key or WPA security passphrase

    • A computer that is connected to the wireless network.

    • Internet access. HP recommends broadband Internet access such as cable or DSL.

    • Your wireless-capable HP product. Place it close to the computer during the installation procedure.

    • A USB cable (used only during installation).

    • Administrator privileges or password

  2. Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.

  3. Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.

  4. Exit all applications running on your computer.

Step two: Connect to the wireless network
  1. Press the Setup ( ) button on the product control panel.

  2. Press the Arrow button ( ) to select Network Settings , and then press the OK button.

  3. Press the Arrow button ( ) to select Wireless Setup Wizard , and then press the OK button.

  4. Follow the on-screen instructions to complete the network setup.

Step three: Install the software

The software CD that shipped with your product is not supported in Lion. Follow these steps to download the current software from Apple Software Updates. Repeat these steps to install the software on each computer that will use the HP product wirelessly over the same network.

NOTE: Older HP software might not be compatible with OS X 10.7 Lion . Do not try to install software that supports earlier versions of the Mac operating system, either from the original product CD or from HP Software & Driver Downloads.
  1. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.

  2. Click Print & Scan . The Print & Scan window opens.

  3. Click the plus sign ( ). The name of your printer displays.

  4. Click Add Printer or Scanner .

  5. Select your printer, and then click Add .

  6. Click Install , and then click Agree on the software license agreement window to install the software and add the printer to the queue.

  7. After the installation process completes, verify that your printer displays in the queue.

    NOTE: If the product was not added to the queue, Click the plus sign ( ), select your printer, and then click Add .
Option two: Change an existing USB or wired (Ethernet) connection to a wireless connection

Follow these steps to change an existing connection type to a wireless connection using Bonjour.

NOTE: The product software must be installed, and the product must be connected to the wireless network to change the connection type with Bonjour.
  1. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.

  2. Click Print & Scan . The Print & Scan window opens.

  3. In the Printers section, click the name of your product, and then click the minus sign ( ) to remove it.

  4. Click the plus sign ( ).

  5. Select your product from the list of Bonjour devices, and then click Add .

Additional resources

HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .

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