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HP Deskjet Ink Advantage 2060 (K110a) All-in-One Printer - Troubleshooting Print Quality Issues

Issue

The quality of the printout or printed image is not as expected.

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

NOTE: Some of the following solutions require the full HP software. If you did not install the full software when you installed your product, click here to go to the software and drivers page , and then download and install the full feature software.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.

Solution two: Do not leave photo paper in the input tray

If photo paper is left in the input tray for too long, a reaction between the paper rollers and the photo paper might occur. This can result in lines or marks on the printed photo.

Recommendation: Do not leave photo paper in the input tray for more than 5 to 30 minutes. Only leave photo paper in the tray when printing. Store the photo paper in a resealable bag when not in use.

Solution three: Check the paper

Use the following guidelines to make sure that the paper you are using is appropriate for the print job. If it is not, reload the product with an appropriate paper type.

NOTE: See the specifications for your product for specific paper types that the product supports.
  • Load the paper print side up in the input tray. Many papers have printing and nonprinting sides.

  • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.

  • Use the correct paper type for your project. For everyday text documents, plain paper works well. For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.

  • Try using a different paper. Paper that does not accept ink well is also prone to print defects. HP designs ink and paper to work together.

NOTE: Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of horizontal streaks and vertical streaks in printout

Figure 1: Horizontal streaks in printout

Illustration of horizontal streaks

Figure 2: Vertical streaks in printout

Illustration of vertical streaks
Continue with the following troubleshooting steps if your printout contains horizontal streaks, or other print-quality issues besides vertical streaks.
Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue.

After trying the preceding guidelines, try printing again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Check the print settings

Follow these steps to check the print settings to make sure that they are appropriate for your print job.

  1. In the software program you are trying to print from, click File, and then click Print. The Print dialog box opens.

  2. Select your product from the Name drop-down list, and then click Properties. The printer Properties dialog box opens.

  3. Click the Paper/Quality tab.

  4. From the Paper Size drop-down list, select the paper size that matches the loaded paper. For example, if you have legal paper loaded in your product, select Legal 8.5x14 in.

  5. From the Media drop-down list, select the paper type that matches the loaded paper.

  6. Click Advanced in the lower-right corner of the dialog box. The Advanced Options dialog box opens.

  7. Under Document Options, make sure that Print in Grayscale is set to Off, unless you are printing in Grayscale intentionally.

  8. Click OK, and then click OK again to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Check ink levels and replace low or empty cartridges

Follow these steps to check the ink levels on your product, and then replace low or empty cartridges according to the results.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
  1. Open the HP product software:

    • Windows XP

      Click Start (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    • Windows Vista

      Click the Windows icon (), click Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    • Windows 7

      Click the Windows icon (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    NOTE: You can also open the HP product software from your computer desktop: double-click the icon for your HP product ().

    The product software opens.

  2. In the product software, double-click Estimated Ink Levels ().

    The HP Toolbox opens, displaying a graphic that represents the estimated ink levels for your product.

    Figure 3: The estimated ink levels graphic

    Graphic: Estimated ink levels

Solution six: Print and evaluate an extended self-test report and troubleshoot defects

Follow these steps to print, and then evaluate an extended self-test report.

Step one: Print an extended self-test report

  1. Load plain white, letter-size paper in the input tray.

  2. Open the HP product software:

    • Windows XP

      Click Start (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    • Windows Vista

      Click the Windows icon (), click Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    • Windows 7

      Click the Windows icon (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    NOTE: You can also open the HP product software from your computer desktop: double-click the icon for your HP product ().

    The product software opens.

  3. In the product software, double-click Printer Actions ().

  4. Double-click Maintenance Tasks (). The HP Toolbox opens.

  5. Click Print Diagnostic Information. The extended self-test report prints.

    Figure 4: Example self-test report

    Graphic: self-test report

Step two: Determine which cartridges printed which areas of the extended self-test report

Different cartridges print different areas of the extended self-test report. Use the following guidelines to determine which cartridge printed which areas.

  • The black cartridge prints the black areas of the report, such as the black bars and black text.

  • The color cartridge prints the color areas of the report, such as the cyan (blue), magenta, and yellow color bars.

Figure 5: Which cartridges print which areas of the extended self-test report

Illustration of the different parts of the extended self-test report
1 - Printed by the color cartridge
2 - Printed by the black cartridge

Make a note of which cartridges printed which areas of the extended self-test, and then continue to the next step to check the report for defects.

Step three: Check the extended self-test report for defects

In general, if the product and its cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.

Use the following table for examples of defects that can exist on the extended self-test report. The following examples are not inclusive, but tend to represent the most common issues.

Examples of defects on the extended self-test report
Defect
Example
Description or cause
Broken lines in grid patterns
Illustration of broken lines
Problem with the ink nozzles
Faded or nonuniform colors in the color blocks
Illustration of nonuniform colors
Depleted cartridges, or ink mixing together
Track marks or ink smears in the text
Illustration of smeared text
Fibers or other debris on one or both of the cartridges
The color blocks are streaked or lined
Illustration of streaks in the report
The cartridge might be running out of ink or the nozzles might be clogged
One or more of the colored blocks is missing entirely
Illustration of missing colors on report
1 - All colors printed - no missing colors
2 - Yellow missing - the color cartridge is not printing correctly
The cartridge is out of one color of ink or the ink nozzles might be clogged.
  • If you see no defects on the extended self-test report, the print mechanism and ink supplies work correctly. If printouts are still unsatisfactory, try these general print-quality guidelines, and then do not continue the troubleshooting steps in the remainder of this document.

    • Make sure that the image you are printing has sufficient resolution. Images that have been enlarged too much might appear fuzzy or blurry.

    • If the problem is confined to a band near the edge of a printout, use the software you installed with the product, or another software program to rotate the image 180°. The problem might not appear on the other end of the printout.

  • If you see one or more of these defects on the extended self-test report, continue to the next steps.

Step four: Clean the cartridges using an automated tool

Follow these steps to run an automated tool to clean the cartridges if you found defects on the extended self-test report.

  1. Open the HP product software:

    • Windows XP

      Click Start (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    • Windows Vista

      Click the Windows icon (), click Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    • Windows 7

      Click the Windows icon (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    NOTE: You can also open the HP product software from your computer desktop: double-click the icon for your HP product ().

    The product software opens.

  2. In the product software, double-click Printer Actions ().

  3. Double-click Maintenance Tasks (). The HP Toolbox opens.

  4. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the cartridges.

  5. After running the tool, click Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.

Step five: Align the printer

  1. Open the HP product software:

    • Windows XP

      Click Start (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    • Windows Vista

      Click the Windows icon (), click Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    • Windows 7

      Click the Windows icon (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().

    NOTE: You can also open the HP product software from your computer desktop: double-click the icon for your HP product ().

    The product software opens.

  2. In the product software, double-click Printer Actions ().

  3. Double-click Maintenance Tasks (). The HP Toolbox opens.

  4. Click Align Ink Cartridges, and then follow the on-screen instructions to print the alignment page.

  5. Lift the scanner lid.

  6. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.

    Figure 6: Place the alignment page on the scanner glass

    Graphic: Place the alignment page on the scanner glass
  7. Close the scanner lid.

  8. Press the Start Copy Black button () to begin the scan. The product aligns the cartridges.

  9. Wait until the Power light () stops blinking, which indicates that the cartridge alignment is complete.

Step six: Clean the area around the ink nozzles

You need to complete these steps only if you noticed track marks or smears in the text on the extended self-test report as described earlier in this document.

Important: Do not perform these steps unless your extended self-test report specifically shows smeared text or track marks. If your report does not show this defect, continue to the next solution.
  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

    • Clean sheets of paper

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)

      CAUTION: Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the product.
  2. Press the Power button () to turn on the product, if it is not already on.

  3. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 7: Open the cartridge access door

    Graphic: Open the cartridge access door
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure 8: Remove the cartridge

    Graphic: Remove the cartridge
    CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure 9: Do not touch the contacts or nozzles

    Graphic: Do not touch the contacts or nozzles
  5. Place the cartridge on a piece of paper with the ink nozzles facing up.

  6. Lightly moisten a clean, foam-rubber swab with distilled water.

  7. Clean the face and edges around the ink nozzle with the swab.

    CAUTION: Do not clean the ink nozzle plate.

    Figure 10: Clean the area around the ink nozzle

    Illustration of the ink nozzle and cartridge contacts
    1 - Nozzle plate - DO NOT CLEAN
    2 - Area surrounding ink nozzle - Do clean
    3 - Cartridge contacts - Do not clean
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  9. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.

    • The tri-color cartridge () goes in the slot on the left

    • The black cartridge () goes in the slot on the right

    Figure 11: Insert the cartridge into its slot

    Graphic of installing a cartridge
  10. Push the cartridge forward into its slot until it snaps into place.

    Figure 12: Snap the cartridge into place

    Graphic: Snap the cartridge into place
  11. Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.

  12. Close the cartridge access door.

    Figure 13: Close the cartridge access door

    Graphic: Close the cartridge access door
  13. Try printing again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution seven: Replace the problem cartridge

Follow these steps to replace the problem cartridge if you saw defects on the extended self-test report and the preceding steps did not resolve the issue, even if the cartridge is not low on ink. The problem cartridge is the one that printed the defects on the extended self-test report as described earlier in this document.

These steps are only basic instructions for installing a new cartridge. If you prefer detailed steps, click here for step-by-step instructions on replacing the cartridges (c02054427) (in English).

  1. With the product on, remove the old cartridge.

  2. Remove the new cartridge from its packaging.

  3. Remove the pink pull tab from the new cartridge.

    CAUTION: Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.
  4. Hold the cartridge by its sides with the nozzles toward the product, and then slide the cartridge into its color-coded slot until it snaps into place. Make sure that the icon on the cartridge matches the icon on the slot.

    • Insert the color cartridge in the slot on the left.

    • Insert the black cartridge in the slot on the right.

  5. Follow the steps in "Solution six, Step five" of this document to align the printer.

Solution eight: Service the All-in-One

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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