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HP Notebook, TouchSmart, and AiO PCs - Webcam Troubleshooting (Windows 7)
This document pertains to HP computers with built-in webcams and Windows 7.
Some HP notebooks, TouchSmart and AiO computers come with preinstalled webcams that can be used to capture video motion or still images. A webcam is a video input device, similar to a scanner or camera, and will not work unless you have software that works with your webcam hardware. The two most common types of software that use webcams are Internet messaging software (for making video calls over the Internet) and video editing software (for creating and sharing video files).
Use one of the following sections that best describes your situation.
View a video on webcam troubleshooting in Windows 7
Can't find the webcam or webcam software
Not sure how to get the images from the webcam into Windows? Not sure if your computer has a webcam?
Step 1: Look for webcam hardware
Take a quick moment to visually inspect the top of your computer's display. Look closely, you should see a small lens in the top center if your computer has a webcam. Some models do not come with a webcam and the area where the webcam would normally reside is replaced by a small plastic plug. Often, there are small holes near the top center of your display. These holes are for the microphone or other sensors and do not contain a webcam.
Figure 1: Webcam location replaced by a plug - no internal webcam hardware installed
Step 2: Find and use the Webcam software that came with your computer
If your computer came with a built-in webcam, HP has pre-installed software that you can use to record and share webcam video: either Cyberlink YouCam, MediaSmart WebCam, or TouchSmart Webcam. Find these software products on your computer as follows:
Step 3: Download and install YouCam software for Windows 7
Use the following steps to download and install Cyberlink YouCam:
Video does not appear in your webcam software (such as YouCam, Skype, Messenger, etc.)
You can open webcam software, such as YouCam, Skype, or Live Messenger, but video does not appear in the main viewing window. Use the following steps, in the order they are presented, until webcam video appears in your webcam software or it has been determined that the computer requires service:
Step 1: Make sure the webcam is the selected video/capture device
Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam.
To select the webcam as your video source, open your webcam software and look for video camera, video source, or video caption in the software's properties or preferences. Here are some common examples of selecting the webcam as the video source:
NOTE: The name of your webcam may appear as USB Video Device, HP Webcam, USB 2.0 Camera, HP Pavilion Webcam, or similar. If you do not know the name, select a name to see if video appears. If not, try selecting other video device names until you see the video from your webcam appear in the window.
Example: Cyberlink YouCam
NOTE: These steps pertain to Skype version 5. The version on your computer might be different.
Example: Windows Live Messenger
Video should appear after selecting the webcam as a source. If not, continue to step 2.
Step 2: Restart the computer
The webcam may be associated with another software program or not responding. Often, simply restarting the computer can correct the problem. Restart the computer and open your Webcam software as soon as Windows finishes loading.
If restarting the computer does not correct this problem, continue troubleshooting.
Step 3: Update or change the webcam driver
Some software applications may require updated drivers for your webcam to display video or they might need a more basic driver. Use the following steps to change the driver for your webcam:
Webcam is not listed in Device Manager
The drivers for the Imaging devices , which include the webcam, are not displayed in the Device Manager. To resolve this problem, use the following steps:
Webcam stopped working after a Windows update
A webcam that was working in one of the pre-installed programs, suddenly stops working after doing a scheduled Windows Update or after doing a recommended update to YouCam or Media Smart.
To resolve this issue, reinstall the original HP Webcam-101 or Microsoft USB Video Device driver.
Installed other webcam programs and webcam does not work
Installation of multiple webcam drivers and programs might cause conflicts. If you are using more than one software program to use your webcam, such as Skype for instant messaging and YouCam for saving videos, then make sure that only one program is open when using the webcam. Do not attempt to open both programs at the same time and close your webcam software when you are done. It is a good idea to wait 5 to 10 seconds after closing webcam software, before opening another webcam software program.
Simply restarting the computer can resolve most software conflicts. If problems persist, uninstall one of the webcam software titles and reinstall the software you want to use.
Image quality problems
The webcam works, but the image is not bright or the video is choppy.
The first thing you should do is make sure your video recording environment has good lighting. Next, adjust the image quality using the adjustments available from the webcam software. Most webcam software allow you to adjust quality settings for contrast, colors and brightness. To resolve problems with choppy playback, reduce the size of the video image from the software settings, use a high speed Internet connection (for Instant messaging), and do not use other high speed USB devices at the same time you are using the webcam
Here are some helpful articles from HP that might resolve a more specific video quality problem:
Reinstalling the original webcam program that came with your computer
If your computer came with a built-in webcam, HP provides software that you can use with your webcam. If this software program was removed, you can reinstall it using HP Recovery Manager as follows:
NOTE: If the operating system on your computer was upgraded, these steps will not work. Instead, you will need to download and install webcam software from HP or the Internet (such as Cyberlink YouCam).