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HP Deskjet Ink Advantage 2060 (K110a) All-in-One Printer - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

Issue

The product does not pick up or feed the paper from the tray. The product might make noises as though it is printing, but no paper moves through it.

A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the software.

IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Experiencing paper feed issues frequently?

Follow these guidelines to help prevent paper feed issues:

  • Load at least 10 sheets of paper into the tray, but do not overload the tray.

  • Load paper correctly, and then push the paper all the way into the tray.

  • Use only one type of paper at a time in the tray.

  • Store paper in a cool, dry place.

  • Use only clean unused paper in the tray.

  • Reload paper that has been in the tray for a time. Avoid printing on paper that is dusty.

  • Wait for the product to complete a job or to display an 'Out of paper' message before reloading paper.

Causes

Any of the following issues can cause this issue:

  • The paper trays are empty or overloaded.

  • The paper is curled.

  • The paper is too slick for the product.

  • The paper might not be engaged with the feed rollers.

  • The paper-width guide is pressed against the paper stack too tightly.

  • The paper settings in the print driver do not match the paper loaded in the paper tray.

  • The rubber paper-feed rollers are dusty.

Solution one: Perform a reset

Sometimes, restarting the product can clear a paper feed issue. Follow these steps to perform a reset.

Step one: Reset the printer

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report

  1. Press and hold the Start Copy Black button () and the Start Copy Color button () until the product makes some noise.

  2. Release both buttons. The self-test report prints.

    Figure 1: Example self-test report

    Graphic: self-test report
  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

NOTE: For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper.

Step one: Check the condition of the paper

  1. Remove the stack of paper from the tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

    NOTE: If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  5. Tap the stack of paper on a flat surface to align the edges.

  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

    NOTE: You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

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  1. Slide the paper width guide to its outermost position.

  2. Load a stack of 216 x 279 mm (8.5 x 11 in) plain paper into the paper tray, print-side facing toward you. Slide the stack of paper in until it stops.

  3. Slide the paper width guide snugly against the paper.

    Figure 2: Load paper, and then adjust the paper width guide

    Graphic: Load paper, and then adjust the paper width guide

Step three: Print a self-test report

Printing a self-test report checks whether the hardware functions correctly.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution three: Clean the paper pick rollers

Dust or paper residue on the rollers inside the product can cause paper feed issues. Follow these steps to clean the rollers.

Step one: Clean the paper pick rollers

  1. Gather the following materials:
    • A clean, lint-free swab that will not come apart or leave fibers.

    • Distilled, filtered, or bottled water (tap water might damage the product).

  2. Press the Power button () to turn off the product.

  3. Disconnect the power cord from the back of the product.

  4. Raise the input tray.

    Figure 3: Raise the input tray

    Graphic: Raise the input tray
  5. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

    Figure 4: Paper pick rollers

    Photo: paper pick rollers
  6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.

  7. Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Reconnect the power cord to the back of the product.

  10. If the HP product does not turn on, press the Power button ().

Step two: Print a self-test report

Printing a self-test report checks whether the hardware functions correctly.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the self-test report prints, but the original document does not, continue to the next solution in this document.

  • If the self-test report does not print, try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.

    • If the self-test report does not print when slowly pushing the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

    • If the self-test report prints when slowly pushing the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.

    • If the paper only feeds through the product when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

Solution four: Adjust the paper settings in the print driver

The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. This feature of the product helps to avoid wasting ink and paper if the paper is not what you expected.

  1. Return to the document you tried to print when the issue occurred.

  2. Click File, and then click Print. The Print dialog box opens.

    Figure 5: Click File, and then click Print

    Graphic: Click File, and then click Print
  3. Select your product, and then click Properties. The printer Properties dialog box opens.

  4. Click the Paper/Quality tab.

  5. From the Paper Size drop-down list, select the size of paper that matches the paper you have loaded in the product. For example, if you have legal paper loaded in your product, select Legal 8.5x14in.

  6. From the Media drop-down list, select the paper type that matches the paper you have loaded in the product.

  7. Click OK to apply the settings.

  8. Click OK from the Print dialog box to start the print job.

  • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.

  • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Review the Cause and Prevention sections at the beginning of this document to check other possibilities.

  • If the document does not print, continue with the next solution.

Solution five: Service the All-in-One

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

IMPORTANT: Only service the product if you have already tried all of the previous solutions and the product will not print a self-test page on plain white paper.

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