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HP Notebook PCs - USB 2.0 Port Does Not Work After Resuming from S3 Sleep Mode

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02491188

Version: 1

HP Notebook PCs - USB 2.0 Port Does Not Work After Resuming from S3 Sleep Mode
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-08-25

Last Updated: 2011-01-06


DESCRIPTION

The USB 2.0 ports do not work after resuming from S3 (Sleep) mode.

SCOPE

HP EliteBook 2540p Notebook PC

HP EliteBook 2740p Tablet PC

HP EliteBook 8440p Notebook PC

HP EliteBook 8440w Mobile Workstation

HP EliteBook 8540p Notebook PC

HP EliteBook 8540w Mobile Workstation

HP EliteBook 8740w Mobile Workstation

HP ProBook 6440b Notebook PC

HP ProBook 6445b Notebook PC

HP ProBook 6455b Notebook PC

HP ProBook 6540b Notebook PC

HP ProBook 6550b Notebook PC

HP ProBook 6555b Notebook PC

RESOLUTION

To resolve this issue, download and install the following Microsoft Hotfix.

Microsoft Hotfix KB895962 Non-HP site


Hardware Platforms Affected: HP EliteBook 2540p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC
Operating Systems Affected: Microsoft Windows XP
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02489776
©Copyright 2011 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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