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HP Notebook PCs - Fingerprint Reader Does Not Function

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02500051

Version: 1

HP Notebook PCs - Fingerprint Reader Does Not Function
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-09-04

Last Updated: 2010-09-04


DESCRIPTION

The notebook fingerprint reader does not function. This issue occurs on the SuSE Linux operating system.

SCOPE

HP ProBook 4520s Notebook PC

RESOLUTION

It is normal for the Fingerprint Reader to not have function on a Linux based operating system because Linux does not support Fingerprint Reader. Therefore, the notebook is functioning as designed.


Hardware Platforms Affected: HP ProBook 4520s Notebook PC
Operating Systems Affected: SUSE Linux 7.2(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02500006
©Copyright 2010 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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