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HP Officejet 7500A Wide Format e-All-in-One Printers (E910a and E910c) - Resolving a 'Paper Mismatch' Error

Issue

A 'Paper Mismatch' error occurs when printing.

Follow the solutions in the order given. If a solution resolves the error message, there is no need to continue to the next solution.

Solution one: Make sure that the paper settings match the paper

  1. Open the software program you are printing from, and then open the document that you want to print.

  2. Click File , and then click Print .

  3. Make sure that your product is in the Name drop-down list box, and then click Properties .

  4. Select the Paper Size , which should match the media size you intend to print on.

  5. Select the Paper Type , which should match the media type you intend to print on.

  6. Click OK to apply the settings.

  7. Click Print or OK .

  • If these steps resolved the issue , you do not need to continue troubleshooting.

  • If the issue persists , continue to the next solution.

Solution two: Align the printhead

Use this maintenance task to resolve a 'Paper Mismatch' error.

  1. On the control panel, touch the right arrow ( ).

  2. Touch the Setup icon ( ). The Setup Menu displays.

  3. Touch the Down Arrow ( ), and then touch Tools .

  4. Touch Align Printhead . The product aligns the printhead.

  5. After the alignment completes, try to print again.

  • If these steps resolved the issue , you do not need to continue troubleshooting.

  • If the issue persists , continue to the next solution.

Solution three: Turn off the paper sensor

Turn off the paper sensor in the product to resolve a 'Paper Mismatch' error.

  1. On the control panel, touch the right arrow ( ).

  2. Touch the Setup icon ( ). The Setup Menu displays.

  3. Touch the Down Arrow ( ) to scroll down and touch Preferences .

  4. Touch the Down Arrow ( ) to scroll down and touch Media Width/Type Sensing .

  5. Touch Off , and then touch Home .

  6. Try printing again.

Solution four: Obtain and install the latest product firmware update

Follow these steps to obtain the most current firmware for your product

NOTE: If the printer is connected to a network with internet access, the printer’s firmware can be updated through the front panel and in most cases will automatically update as necessary without any user input. In order for this to occur, web services must be enabled. For users connected to a network with internet access, you can search for product updates from the front panel of the device.
  1. Browse to the Get Software and Drivers page:

    Click this link, Get Software and Drivers .

  2. Enter your specific product information to search for product software for your product.

  3. Select your operating system.

  4. Under the firmware category, proceed to install the newest firmware by following the instructions on the firmware download page.

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