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A 'Paper Jam' Message Displays for HP LaserJet Pro 100 Color MFPs (M175a and M175w)

Issue

A 'Paper jam' error message displays on the control panel. The Attention light (!) blinks.

NOTE: Paper jam messages can be true or false. The product might report a paper jam when there is no paper jam. The following steps resolve both true and false paper jam messages.

Paper jams can occur in multiple locations in the product.

Figure 1: Jam locations

Illustration: Paper jam locations on the product.
1 - Document feeder
2 - Output tray
3 - Rear door
4 - Input tray

Experiencing frequent or recurring paper jams?

The following recommendations help prevent recurring paper jams in your HP product.

  • Do not overfill the input tray.

  • When you load new paper in the input tray, remove any paper that is already in the input tray, tap the stack of new paper on a flat surface to align the edges, and then load the new paper.

  • Adjust the paper width and length guides snugly against the paper.

  • Make sure that the input tray is securely in place.

  • Do not add or remove paper to or from the input tray while the product is printing.

  • Do not fan the paper before loading. Fanning causes static electricity, which makes the pages stick together.

  • Use only HP-recommended paper types and sizes.

  • Do not let paper stack up in the output tray. The paper type and the amount of toner used affect the output tray capacity.

  • Do not open the print cartridge door during a print job.

  • Make sure that the power cord is firmly connected to both the product and the power supply.

  • Do not print on paper that is damaged or has foreign objects attached to it, such as staples or paper clips.

  • Store the paper flat in its moisture proof wrapping in an environment that is not too humid or too dry.

IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Solution one: Clear the jam, reload paper, and print a configuration report

CAUTION: Paper jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water permanently sets the toner into the fabric.

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty.

When you remove jammed paper, pull it straight out of the product. Pulling jammed paper out at an angle can damage the product.

Step one: Remove any loose paper first

CAUTION: Do not try to remove jammed paper at this stage.
  1. Remove any loose paper from the input tray

    Figure 2: Remove loose paper from the input tray

    Image: Remove loose paper from the input tray.
  2. Remove all loose paper from the output tray.

  3. Remove all loose paper from the document feeder.

Step two: Clear the jam

Follow these steps to clear the jam from the product area indicated in the control panel error message.

Document feeder

  1. Turn the product off, and then disconnect the power cord from the rear of the product.

  2. Open the document feeder cover.

    Figure 3: Open document feeder cover

    Image: Open the document feeder cover.
  3. Lift the document feeder mechanism, and then gently pull out the jammed paper.

    CAUTION: If the paper tears when you remove it from the document feeder, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside, more paper jams are likely to occur.

    Figure 4: Remove jammed paper from the document feeder

    Image: Remove the jammed paper from the document feeder.
  4. Close the document feeder cover.

    Figure 5: Close the document feeder cover

    Image: Close the document feeder cover.

Output tray

With both hands, grasp the paper where it is most visible, including the middle. Carefully pull the paper straight out of the output tray.

CAUTION: Do not pull up on the jammed paper. Be sure to pull it straight out.

Figure 6: Remove the jam from the output tray

Image: Remove the jam from the output tray.

Rear door

  1. Open the rear door.

    Figure 7: Open the rear door

    Image: Open the rear door.
  2. With both hands, grasp the paper where it is most visible, including the middle. Carefully pull the paper straight out of the product.

    CAUTION: Do not pull up on the jammed paper. Be sure to pull it straight out.

    Figure 8: Pull jammed paper straight out

    Image: Remove jammed paper from the rear of the product.
  3. Close the rear door.

    Figure 9: Close the rear door

    Image: Close the rear door.

Input tray

  1. With both hands, grasp the paper where it is most visible, including the middle. Carefully pull the paper straight out of the input tray.

    CAUTION: Do not pull up on the jammed paper. Be sure to pull it straight out.

    Figure 10: Pull the jammed paper straight out of the input tray

    Image: Pull the jammed paper straight out of the input tray.
  2. Open and close the print cartridge door to reset the product.

    Figure 11: Open and close the print cartridge door

    Image: Open and close the print cartridge door.

Step three: Print a configuration report

Print a configuration report to test the product hardware.

  1. Load letter or A4 unused, plain white paper into the input tray.

  2. On the product control panel, press the Setup button ().

  3. Press the Right Arrow button () to select Reports, and then press OK.

  4. Press the Right Arrow button () to select Config Report, and then press OK. The product prints a configuration report.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Reset the printer, check the print settings, and then print a configuration report

Follow these steps to reset the product, check the print settings, and then print a configuration report

Step one: Reset the printer

  1. Press the Power button () to turn off the product.

    NOTE: The product might not turn off after you press the Power button. Continue to the next step regardless.
  2. Disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the electrical outlet.

  4. Wait 30 seconds.

    Figure 12: Wait 30 seconds

    Image of an hourglass that shows 30 seconds.
  5. Plug the power cord back into the electrical outlet.

  6. Reconnect the power cord to the rear of the product.

  7. Press the Power button () to turn on the product.

Step two: Check print settings

Follow these steps to check and adjust print settings to match the loaded paper.

NOTE: The steps can vary depending on the software program.
  1. From the File menu in the software program, click Print.

  2. In the Print dialog box, click Properties.

  3. Check the settings on the Paper/Quality tab, change them if necessary, and then click OK.

  4. Try printing again.

Step three: Print a configuration report

Printing a configuration report verifies if the hardware functions correctly.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Print a cleaning page and a configuration report

During the printing process, paper, toner, and dust particles can accumulate inside the product and might cause paper jams. Follow these steps to print a cleaning page, and then print a configuration report.

Step one: Print a cleaning page

  1. On the product control panel, press OK.

  2. Press the Right Arrow button () to scroll to and select Service, and then press OK.

  3. Press the Right Arrow button () to scroll to and select Cleaning Page.

  4. Press OK to begin the cleaning process.

    The product processes a single page, and then returns to the Ready state when the cleaning process ends.

Step two: Print a configuration report

Printing a configuration report verifies if the hardware functions correctly.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Service the printer

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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