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HP Notebook PCs - Problems when Installing Windows 7
This document pertains to HP Notebook PCs being upgraded from Windows Vista or Windows XP to Windows 7.
HP offered Windows 7 upgrades for qualifying HP and Compaq notebook computers purchased between June 26, 2009 and January 31, 2010. This program expired on March 1, 2010. The HP Upgrade to Windows 7 disc is no longer available.
Upgrading to a retail version of Windows 7 on an HP notebook PC that is under warranty voids the software portion of that warranty. The software portion of the warranty only covers the original software and operating system that shipped with the notebook. It does not cover software modifications made after purchase. The hardware warranty is valid for the specified warranty period. If you have a hardware problem, you may be asked to reinstall the original operating system to verify the coverage of the hardware.
Before installing Windows 7, first make sure that your HP notebook PC supports the Windows 7 operating system. Also, review the known issues and troubleshooting topics below for information about potential issues that might occur during the installation process.
HP notebook PCs that support Windows 7
The following series of HP notebook PCs are supported with Windows 7. For these product models only, HP provides hardware device drivers for both the Vista and Windows 7 operating systems.
NOTE: Notebook PCs that are not listed in the following table will not be supported by HP with Windows 7. HP does not plan to release Windows 7 drivers or software for notebook models that are not listed in the following table.
To get the latest drivers when they are available, visit the Software and Driver Download page periodically and check for your model.
NOTE: The HP Pavilion series models shown in this chart with a dash after the dv number (example: Pavilion dv5-1001), are different than the Pavilion dv series with a four digit number and no dash (example: Pavilion dv5001). As a specific example; HP Pavilion dv5-1001au Entertainment Notebook PC can be upgraded to Windows 7 and drivers are available. However, HP Pavilion dv5001au Notebook PC is supported for Windows Vista, and no drivers are provided for an unsupported upgrade to Windows 7.
Known issues that can occur during installation
The following table lists known issues that may need to be resolved prior to or during an installation of Windows 7.
Known issues that can occur after installation
The following table lists known issues and possible solutions or workarounds after performing an installation of Windows 7.
WARNING: Performing a custom install may delete the Recovery partition and the HP Recovery Manager program. In that case, you can only recover the operating system by using the Vista Recovery discs you created earlier, or by purchasing a retail version of the desired Windows operating system.
If you are still experiencing issues with your new Windows 7 installation, consider troubleshooting the following areas: