Print | Rate this content

HP Officejet 100 Mobile Printers (L411a and L411b) - An 'Out of Paper' Error Message Displays on the Computer and the Printer Does Not Pick Up or Feed Paper

Issue

The product does not pick up or feed the paper from the input tray. The product might make noises as though it is printing, but no paper moves through it.

Experiencing frequent or recurring paper feed issues?

Follow these guidelines to help prevent paper feed issues:

  • Load at least 10 sheets of paper into the tray, but do not overload the tray.

  • Load paper correctly. Do not push the paper too far into the tray.

  • Use only one type of paper at a time in the tray.

  • Store paper in a cool dry place.

  • Use only clean unused paper in the tray.

  • Reload paper that has been in the tray for a time. Avoid printing on paper that is dusty.

  • Wait for the product to complete a job or to display an 'Out of paper' message before reloading paper.

Causes

Review these common causes of paper feed issues.

  • The paper trays are overloaded.

  • The paper is ripped, dusty, curled, wrinkled, or bent.

  • The paper is not loaded in the input tray with the print side, or shiny side, facing towards you.

  • The paper guides are pushed too tightly against the paper stack.

  • There is an issue with the paper feed mechanism.

Important: You must follow these solutions in the order presented to resolve the issue.

Solution one: Reset the printer

Follow these steps to reset the product.

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, see the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from loading ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

Step one: Check the condition of the paper

  1. Remove the stack of paper from the input tray.

  2. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  3. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  4. Tap the stack of paper on a flat surface to align the edges.

  5. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

    NOTE: You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper, and then try to print

  1. Lift the paper tray.

  2. Slide the paper width guide to its outermost position.

  3. Insert the paper into the input tray, and then adjust the paper width guide so it fits snugly, but not tightly, against the stack of paper.

    NOTE: Make sure that the paper width guide lines up with the markings on the tray for the media size you are loading.

    Figure 1: Reload the paper and slide in the paper guide

    Image: Reload the paper and slide in the paper guide
  4. Try printing again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, see the next solution.

Solution three: Adjust the paper settings in the print driver

The product might not pick up paper if the paper size and type in the paper tray does not match the size and type settings in the print driver. Follow these steps to adjust the product paper settings to match the paper you are printing on.

  1. Return to the document or image you were trying to print when the issue occurred.

  2. In the software program you are trying to print from, click File, and then click Print. The Print dialog box opens.

  3. Select your product, and then click Properties. The print Properties dialog box opens.

  4. Click the Features tab.

  5. From the Paper type drop-down menu, select More. The Type is dialog box opens.

  6. Select the paper type that matches the paper you loaded in the product, and then click OK.

  7. From the Size drop-down menu, select the paper size that matches the paper you loaded in the product, and then click OK.

  8. Click OK on the Print dialog box to start the print job.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, see the next solution.

Solution five: Service the printer

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!