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HP Color LaserJet 5500/5550 Series Printers - Replace the Tray 2 Paper Pickup and Feed Rollers

To view a video demonstrating the procedure for removing the part click here to access the Services Media Library (www.hp.com/go/sml). Select Printers and Multifunction under the Product category , select HP Color LaserJet Printers under the Product family , and then select the printer model under the product series category.

Tray 2 paper pickup and feed rollers replacement

NOTE: Replace the separation roller (located in the paper cassette) when replacing these rollers.
  1. Remove the cassette from the printer.

  2. Locate the two rollers on the bottom of the paper pickup unit (above the cassette). The pickup roller is the smaller roller, and the feed roller is the larger roller.

  3. Pinch the tab on the end of the cassette pickup roller (callout 1), and pull the roller out.

  4. Pinch the tab on the end of the cassette feed roller (callout 2), and pull the roller out.

  5. Remove the new rollers from the bag.

  6. Slide the feed roller in (callout 2).

  7. Slide the pickup roller in (callout 1).

  8. Slide the cassette into the printer.

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Parts return

If your part requires return then click on the appropriate link below:

Click here for the defective parts return procedure for US .

Click here for the defective parts return procedure for Europe .

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