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HP LaserJet Pro CM1410, M1210, and M1530 Multifunction Printers Series - 'Document feeder mispick' Message Displays on the Control Panel and the ADF Does Not Pick Up Paper or Feeds Multiple Pages
When you scan, copy, or fax pages from the automatic document feeder (ADF), the printer does not pick up any pages. The following error message displays on the control panel: ''. The ADF might also pick up multiple pages instead of single pages.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, stop troubleshooting.
Video of fixing your printer when the ADF does not pick up or feed paper
The following video demonstrates what to do when your printer does not pick up, or feed, paper from the Automatic Document Feeder (ADF).
NOTE: This video shows an HP LaserJet M1212 printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Solution one: Check the paper in the ADF
Paper feed issues in the ADF might result from dusty, torn, wrinkled, wet, or folded paper in the ADF tray. The quality of the paper can also make a difference. Use only good quality paper that meets printer specifications. Follow these steps to check the condition of the original paper.
Solution two: Clean the ADF rollers and the separator pad
Dust or paper residue on the rollers or separator pad inside the ADF can cause paper feed issues. Follow these steps to clean the ADF rollers and separator pad.
Solution three: Service the printer
Contacting HP for service in Asia Pacific.
If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.
Go to Contact HP to review available service options.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.