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HP Deskjet 3050A e-All-in-One Printer Series (J611) - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

Issue

The product does not pick up or feed the paper from the tray. The product might make noises as though it is printing, but no paper moves through it.

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Experiencing frequent or recurring paper feed issues?

Follow these guidelines to help prevent paper feed issues:

  • Load at least 10 sheets of paper into the tray, but do not overload the tray.

  • Load paper correctly. Do not push the paper too far into the tray.

  • Use only one type of paper at a time in the tray.

  • Store paper in a cool dry place.

  • Use only clean unused paper in the tray.

  • Reload paper that has been in the tray for a time. Avoid printing on paper that is dusty.

  • Wait for the product to complete a job or to display an 'Out of paper' message before reloading paper.

Causes

Any of the following issues can cause the issue:

  • The paper trays are overloaded.

  • The paper is curled.

  • The print side, or shiny side, of the paper is not loaded in the tray face down.

  • The paper guides are too tight against the paper stack.

  • The rubber paper feed rollers are coated with dust.

  • Foreign debris might have fallen into the paper path.

IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Solution one: Perform a reset

Sometimes, restarting the product can clear a paper feed issue. Follow these steps to perform a reset.

Step one: Reset the All-in-One

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report

Follow these steps to print a self-test report:

  1. Load plain white paper in the input tray.

  2. On the product control panel, press Setup (). The Setup menu displays.

  3. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.

  4. Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

NOTE: For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper.

Step one: Check the condition of the paper

  1. Remove the stack of paper from the tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

    NOTE: If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  5. Tap the stack of paper on a flat surface to align the edges.

  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

    NOTE: You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload plain paper

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  1. Raise the input tray.

    Figure 1: Raise the input tray

    Image: Raising the input tray
  2. Pull out the tray extender.

    Figure 2: Pull out the tray extender

    Image: Pulling out the tray extender
  3. Slide the paper width guide to its outermost position.

    Figure 3: Slide the paper width guide outward

    Image: Sliding paper width guides outward
  4. Load the paper into the input tray, and then slide the paper width guide inward to rest against the edge of the paper.

    Figure 4: Load paper into the input tray

    Image: Loading paper into the input tray

Step three: Print a self-test report

Print a self-test report to determine if the issue is resolved.

How to print a self-test report

  1. On the product control panel, press Setup (). The Setup menu displays.

  2. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.

  3. Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the self-test report does not print, continue with the next solution.

Solution three: Clean the paper pick rollers

Dust or paper residue on the rollers inside the product can cause paper feed issues. Follow these steps to clean the rollers.

Step one: Clean the paper pick rollers

  1. Gather the following materials:

    • A long, lint-free cotton swab

    • Distilled, filtered, or bottled water (tap water might damage the product)

  2. Press the Power button () to turn off the product.

  3. Disconnect the power cord from the back of the product.

  4. Raise the input tray.

    Figure 5: Raise the input tray

    Image: Raising the input tray
  5. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

    Figure 6: Paper pick rollers

    Photo: paper pick rollers
  6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.

  7. Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Reconnect the power cord to the back of the product.

  10. If the HP product does not turn on, press the Power button ().

Step two: Print a self-test report

Print a self-test report to determine if the issue is resolved.

How to print a self-test report

  1. Load plain white paper in the input tray.

  2. On the product control panel, press Setup (). The Setup menu displays.

  3. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.

  4. Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the self-test report prints, but the original document does not, continue to the next solution in this document.

  • If the self-test report does not print, try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.

    • If the self-test report does not print when slowly pushing the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

    • If the self-test report prints when slowly pushing the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.

    • If the paper only feeds through the product when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

Solution four: Adjust the paper settings in the print driver

The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. This feature of the product helps to avoid wasting ink and paper if the paper is not what you expected.

  1. Return to the document you were trying to print when the issue occurred.

  2. Click File, and then click Print. The Print dialog box opens.

    Figure 7: Click File, and then click Print

    Graphic: Click File, and then click Print
  3. Select your product, and then click Properties. The printer Properties dialog box opens.

  4. Click the Paper/Quality tab.

  5. From the Paper Size drop-down, make sure that the selected option matches your paper size. For example, if you have legal paper loaded in your product, select Legal.

  6. From the Media drop-down, select the paper type that matches the paper you have loaded in the product.

  7. Click OK to apply the settings.

  8. Click OK from the Print dialog box to start the print job.

    • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Review the Cause and Prevention sections at the beginning of this document to check other possibilities.

    • If the document does not print, continue with the next solution.

Solution five: Service the All-in-One

IMPORTANT: Only service the product if you have already tried all of the previous solutions and the product will not print a self-test report on plain white paper.

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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