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CUSTOMER BULLETIN: HP StorageWorks P4000 SAN/iQ software version 8.5 and 9.0 firmware upgrades available to resolve critical data availability issue following abrupt power loss

SUPPORT COMMUNICATION - CUSTOMER BULLETIN

Document ID: c02818251

Version: 1

CUSTOMER BULLETIN: HP StorageWorks P4000 SAN/iQ software version 8.5 and 9.0 firmware upgrades available to resolve critical data availability issue following abrupt power loss
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2011-04-27

Last Updated: 2012-09-05


DESCRIPTION

HP StorageWorks P4000 SAN/iQ software versions 8.5 and 9.0 have firmware updates available to address an issue leading to potential data loss following an abrupt loss of primary power to a P4000 storage system.

The firmware updates provide resolutions to two issues affecting the P4000 platforms:

  1. Improved visibility to a Power On Self Test (POST) message from the RAID controller firmware that may appear following an abrupt loss of primary power on the associated storage system. The POST message indicates potential data loss due to the expiration of the cache battery on the RAID controller. This message propagates through the P4000 solution, allowing the storage systems to protect against cache data loss by preventing storage services from starting. Previous RAID controller firmware versions may not have provided adequate visibility to the POST message for the P4000 solution to handle the cache loss scenario.

  2. Following an abrupt and extended loss of primary power on a storage system, the cache batteries may fully discharge, causing the cache to be permanently disabled. Disabled cache may lead to notable performance issues in the solution and will cause the Centralized Management Console (CMC) to report RAID Off. With these updates, the cache will be re-enabled on subsequent reboots of the storage system.

SCOPE

Customers running HP StorageWorks P4000 SAN/iQ software version 8.5 should see the firmware compatibility matrix for their platform, and use the standard HP Firmware Upgrade procedure to install the latest RAID Controller firmware version. Firmware compatibility matrices can be found here:

http://spock.corp.hp.com/spock/Pages.internal/spock2Html.aspx?htmlFile=hw_iscsi.internal.html

Customers running HP StorageWorks P4000 SAN/iQ software version 9.0 or later should use the CMC Online Upgrades to download and install the appropriate patch listed below:

  • Patch 10090-00 updates the RAID Controller firmware to version 7.22 and can be applied to HP LeftHand P4300, HP LeftHand P4500, and HP LeftHand DL320s platforms.

  • Patch 10101-00 updates the RAID Controller firmware to version 7.22 and can be applied to HP P4800 G2 platforms.

  • Patch 10102-00 updates the RAID Controller firmware to version 3.66 and can applied to HP StorageWorks P4300 G2, HP StorageWorks P4500 G2, and HP P4800 G2 platforms.

RESOLUTION

Customers running HP StorageWorks P4000 SAN/iQ software version 8.5 should see the firmware compatibility matrix for their platform and use the standard HP Firmware Upgrade procedure to install the latest RAID Controller firmware version. Firmware compatibility matrices can be found here:

http://spock.corp.hp.com/spock/Pages.internal/spock2Html.aspx?htmlFile=hw_iscsi.internal.html

Patches 10090-00, 10101-00 and 10102-00 are available for automatic download and installation using the SAN/iQ 9.0 online upgrade feature. Using the SAN/iQ 9.0 or later CMC, patch installation will proceed after clicking the Continue button, which is found next to the Upgrades Available message in the Management Group section of the Upgrades tab.

Proactive Updates

Receive support alerts (such as Customer Advisories), driver updates, software, firmware, and customer replaceable components, in your e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice Driver, Patch, Security, and Support alerts at the following URL: http://www.hp.com/go/myadvisory


Hardware Platforms Affected: AT012A(HP LeftHand P4500 21.6TB SAS Multi-site SAN Solution: Standard HP Product), AT016A(HP LeftHand P4300 12TB SATA Starter SAN Solution: Standard HP Product), AT017A(HP LeftHand P4300 4.8TB SAS Starter SAN Solution: Standard HP Product), AX698A(HP P4300 G2 2.4TB SAS Storage System: Standard HP Product), AX698AC(HP P4300 G2 2.4TB SAS China Storage System: Standard HP Product), AX699A(HP P4500 G2 3.6TB SAS Storage System: Standard HP Product), AX699AC(HP P4500 G2 3.6TB SAS China Storage System: Standard HP Product), AX700A(HP P4500 G2 5.4TB SAS Storage System: Standard HP Product), AX700AC(HP P4500 G2 5.4TB SAS China Storage System: Standard HP Product), AX701A(HP P4500 G2 7.2TB SAS Storage System: Standard HP Product), AX701AC(HP P4500 G2 7.2TB SAS China Storage System: Standard HP Product), AX702A(HP P4500 G2 9TB MDL SAS Storage System: Standard HP Product), AX702AC(HP P4500 G2 9TB MDL SAS China Storage System: Standard HP Product), AX703A(HP P4500 G2 12TB MDL SAS Storage System: Standard HP Product), AX703AC(HP P4500 G2 12TB MDL SAS China Storage System: Standard HP Product), AX704A(HP P4500 G2 24TB MDL SAS Storage System: Standard HP Product), AX704AC(HP P4500 G2 24TB MDL SAS China Storage System: Standard HP Product), AY456A(HP P4300 G2 6TB MDL SAS Storage System: Standard HP Product), AY456AC(HP P4300 G2 6TB MDL SAS China Storage System: Standard HP Product), BK715A(HP P4300 G2 16TB MDL SAS Starter SAN Solution: Standard HP Product), BK715AC(HP P4300 G2 16TB MDL SAS Starter China SAN Solution: Standard HP Product), BK716A(HP P4300 G2 7.2TB SAS Starter SAN Solution: Standard HP Product), BK716AC(HP P4300 G2 7.2TB SAS Starter China SAN Solution: Standard HP Product), BK717A(HP P4500 G2 60TB MDL SAS Scalable Capacity SAN Solution: Standard HP Product), BK717AC(HP P4500 G2 60TB MDL SAS Scalable Capacity China SAN Solution: Standard HP Product), BK718A(HP P4300 G2 3.6TB SAS Storage System: Standard HP Product), BK718AC(HP P4300 G2 3.6TB SAS China Storage System: Standard HP Product), BK719A(HP P4300 G2 8TB MDL SAS Storage System: Standard HP Product), BK719AC(HP P4300 G2 8TB MDL SAS China Storage System: Standard HP Product), BK849A(HP P4000 G2 10G BASE-CX4 Upgrade Kit: Standard HP Product), BM480A(HP P4800 G2 63TB SAS BladeSystem SAN Solution: Standard HP Product), BQ888A(HP P4500 G2 14.4TB SAS Virtualization SAN Solution: Standard HP Product), BQ888AC(HP P4500 G2 14.4TB SAS Virtualization China SAN Solution: Standard HP Product), BQ889A(HP P4500 G2 28.8TB SAS Multi-site SAN Solution: Standard HP Product), BQ889AC(HP P4500 G2 28.8TB SAS Multi-site China SAN Solution: Standard HP Product), BQ890A(HP P4500 G2 120TB MDL SAS Scalable Capacity SAN Solution: Standard HP Product), BQ890AC(HP P4500 G2 120TB MDL SAS Scalable Capacity China SAN Solution: Standard HP Product), BV890SB(HP P4300 G2 16TB MDL SAS Starter SAN Solution/S-Buy: Standard HP Product), BV891SB(HP P4300 G2 7.2TB SAS Starter SAN Solution/S-Buy: Standard HP Product), BV931A(HP P4800 G2 31.5TB SAS SAN BladeSystem: Standard HP Product), BV932A(HP P4800 G2 42TB SAS SAN BladeSystem: Standard HP Product), DUMLHNSANIQDL320S(HP LeftHand SAN/iQ DL320s Platform: Standard HP Product)
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA02818251
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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