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HP Designjet T790 and T1300 ePrinter Series - Front-panel error messages

Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column.

If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, contact HP Support. See Contact HP SupportContact HP Support .

Text messages
Message
Recommendation
[Color] cartridge altered
Check the cartridge.
[Color] cartridge has expired
Replace the cartridge. See Handling ink cartridges and printheadsHandling ink cartridges and printheads .
[Color] cartridge is low on ink
Ensure that you have a new cartridge of the same color ready.
[Color] cartridge is missing
Insert a cartridge of the correct color. See Handling ink cartridges and printheadsHandling ink cartridges and printheads .
[Color] cartridge is out of ink
Replace the cartridge. See Handling ink cartridges and printheadsHandling ink cartridges and printheads .
[Color] cartridge is very low on ink
Ensure that you have a new cartridge of the same color ready.
[Color] printhead #[n] error: not present
Insert the correct printhead. See Handling ink cartridges and printheadsHandling ink cartridges and printheads .
[Color] printhead #[n] error: please remove
Remove the incorrect printhead and insert a new printhead of the correct type (color and number). See Handling ink cartridges and printheadsHandling ink cartridges and printheads .
[Color] printhead #[n] error: replace
Remove the non-functional printhead and insert a new printhead of the correct type (color and number). See Handling ink cartridges and printheadsHandling ink cartridges and printheads .
[Color] printhead #[n] error: reseat
Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See The front-panel display recommends reseating or replacing a printheadThe front-panel display recommends reseating or replacing a printhead .
Cutter replacement advised
Contact HP Support to replace the cutter. See Contact HP SupportContact HP Support .
Job queue notification
Cancel, resume or delete the job. See Job queue management (T790 PS and T1300 series)Job queue management (T790 PS and T1300 series) .
Maintenance #1 advised
Contact HP Support. See Contact HP SupportContact HP Support .
Maintenance #2 advised
Contact HP Support. See Contact HP SupportContact HP Support .
Paper loaded incorrectly: remove paper
Remove the paper and try to reload it.
Paper mispositioned: remove paper
Remove the paper and try to reload it.
Paper path error: incorrectly loaded
Unload and reload the paper.
Paper path error: misaligned
Unload and reload the paper.
Printhead replacement incomplete. Restart it.
Restart the printhead replacement process.
Printheads need individual testing. Do replacement
Test the printheads using the Image Diagnostics Print (see the Image-quality troubleshooting guide ) and replace any that are not working correctly.
Replace [color] cartridge
Replace the cartridge. See Handling ink cartridges and printheadsHandling ink cartridges and printheads .
Reseat [color] cartridge
Remove and reinsert the same cartridge. See Handling ink cartridges and printheadsHandling ink cartridges and printheads .
Numerical error codes
Error code
Recommendation
01.0, 01.1, 01.2
Restart the printer.
06:03
Restart the printer.
08:04
Restart the printer. If the problem persists, update the printer's firmware. See Update the firmwareUpdate the firmware .
08:08
Retry the operation that you were attempting. If it fails again, restart the printer. If the problem persists, update the printer's firmware. See Update the firmwareUpdate the firmware .
21, 21.1, 21:03, 21.1:03, 21:13, 21.2:13, 22.0, 22.1, 22.2, 22.3, 22.x:03, 24
Restart the printer.
26:01, 26.x:01
Bad contact detected in an ink cartridge (if present, x refers to the cartridge in slot x). Remove and reinsert the cartridge. If necessary, insert a new cartridge.
26:14
Update your printer's firmware. See Update the firmwareUpdate the firmware .
27:01, 27.x:01
Too many printhead nozzles are not working (if present, x refers to the printhead in slot x). Remove and reinsert the printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See The front-panel display recommends reseating or replacing a printheadThe front-panel display recommends reseating or replacing a printhead .
27:03
Printhead error. Restart the printer.
27:14
Update your printer's firmware. See Update the firmwareUpdate the firmware .
31:03, 41:03, 42:03, 45.1:03, 45.2:03, 47:03, 56:03
Restart the printer.
61:01
The file format is wrong and the printer cannot process the job. You may have sent a PostScript, PDF, TIFF or JPEG job to a non-PostScript printer. If the job is password-protected, try sending it without password protection. Otherwise, update your printer's firmware and try again. See Update the firmwareUpdate the firmware .
61:04.1, 61:04.2
Update your printer's firmware. See Update the firmwareUpdate the firmware .
61:08.1
Resend the job without password protection.
62, 62:04, 63
Update your printer's firmware. See Update the firmwareUpdate the firmware .
63:01
The printer has failed to get an IP address. Connect to another network or change the IPv4 configuration.
63:04, 64
Update your printer's firmware. See Update the firmwareUpdate the firmware .
64.1:01
The external hard disk has been removed while it was in use. Please reconnect it and restart the printer.
64:04, 65, 65:04
Update your printer's firmware. See Update the firmwareUpdate the firmware .
66:08
The job cannot be printed on the paper type that is loaded.
67, 67:04
Update your printer's firmware. See Update the firmwareUpdate the firmware .
68:03
Restart the printer.
71.04
Out of memory. To avoid this, in the HP-GL/2 and HP RTL driver select the Advanced tab and then Send job as a bitmap .
71:03
Restart the printer.
71:04
Update your printer's firmware. See Update the firmwareUpdate the firmware .
74:04, 74.1:04
The firmware upgrade has failed. Press OK and try again. See Update the firmwareUpdate the firmware .
74.1
Try the firmware update again. Do not try to use your computer while the update is in progress.
74.8:04
The firmware upgrade has failed. Your firmware file may be incorrect; try to download it again. See Update the firmwareUpdate the firmware .
76:03
Restart the printer.
77:04, 78.1:04
Update your printer's firmware. See Update the firmwareUpdate the firmware .
78:08
Borderless printing not possible; setting ignored..
79:03
Restart the printer.
79:04, 79.1:04
Update your printer's firmware. See Update the firmwareUpdate the firmware .
81:01
Please follow the instructions on the front panel. You may be asked to run a test procedure and write down a numeric code before contacting HP Support. See Contact HP SupportContact HP Support .
81:03, 84:03
Restart the printer.
86:01
Please follow the instructions on the front panel. You may be asked to run a test procedure and write down a numeric code before contacting HP Support. See Contact HP SupportContact HP Support .
94, 94.1, 94:08
Restart color calibration. See Color calibrationColor calibration .
94:02
Color calibration failed. Check that the paper type that is loaded corresponds to the paper type that you have selected.

The system error log

The printer saves a log of system errors that you can access in the following ways.

Using a USB flash drive

  1. Create an empty file named pdipu_enable.log in a USB flash drive.

  2. Insert the USB flash drive into the Hi-Speed USB host port at the front of the printer. The log will be automatically copied into the drive.

Using the Embedded Web Server

  1. In your Web browser, go to http://printer IP address /hp/device/webAccess/log.html.

  2. The Embedded Web Server will send you a file called log.tar.gz containing the system error log.

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