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HP Notebook PCs - HP_TOOLS Partition Installation Error Message

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02874338

Version: 1

HP Notebook PCs - HP_TOOLS Partition Installation Error Message
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2011-06-13

Last Updated: 2012-09-14


DESCRIPTION

When attempting to install QuickLook on a system that does not have an HP_TOOLS partition, an error message appears stating The HP_TOOLS partition was not found. Installation cannot continue and will now exit.

SCOPE

HP EliteBook 8440p Notebook PC

HP EliteBook 8540p Notebook PC

HP ProBook 4310s Notebook PC

HP ProBook 4310s Notebook PC

HP ProBook 4310s Notebook PC

HP ProBook 4311s Notebook PC

HP ProBook 4410s Notebook PC

HP ProBook 4411s Notebook PC

HP ProBook 4415s Notebook PC

HP ProBook 4415s Notebook PC

HP ProBook 4416s Notebook PC

HP ProBook 4510s Notebook PC

HP ProBook 4515s Notebook PC

HP ProBook 4515s Notebook PC

HP ProBook 4710s Notebook PC

HP ProBook 5310m Notebook PC

HP ProBook 6440b Notebook PC

HP ProBook 6445b Notebook PC

HP ProBook 6540b Notebook PC

HP ProBook 6545b Notebook PC

RESOLUTION

To resolve this issue, install QuickWeb before installing QuickLook. HP QuickWeb will automatically create the HP_TOOLS partition if it does not exist.

Alternately, this issue can be resolved by creating the HP_TOOLS partition.

Please follow the HP Business Notebook HP_TOOLS Partition Guidelines document for instructions to create the HP_TOOLS partition:

Click here to go to HP Business Notebook HP_TOOLS Partition Guidelines document .


Hardware Platforms Affected: HP EliteBook 8440p Notebook PC, HP EliteBook 8540p Notebook PC, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC
Operating Systems Affected: Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product), Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product), Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product), Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product), Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product), Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product), Microsoft Windows 7 Professional (32-bit)(Standard HP Product), Microsoft Windows 7 Professional (64-bit)(Standard HP Product), Microsoft Windows 7 Starter (32-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product), Microsoft Windows Vista Business (32-bit)(Standard HP Product), Microsoft Windows Vista Business (64-bit)(Standard HP Product), Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product), Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product), Microsoft Windows XP, Microsoft Windows XP 64-Bit Edition(Standard HP Product), Microsoft Windows XP Home Edition(Standard HP Product), Microsoft Windows XP Professional Edition(Standard HP Product), Microsoft Windows XP Tablet PC Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02024274
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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