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Advisory: HP Compaq 6200, HP Compaq 8200 - Host Embedded Controller (HECI) Driver Not Installed

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03008800

Version: 1

Advisory: HP Compaq 6200, HP Compaq 8200 - Host Embedded Controller (HECI) Driver Not Installed
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2011-09-12

Last Updated: 2011-09-12


DESCRIPTION

On systems described in the "Scope," the Host Embedded Controller (HECI) driver may not be installed. Symtoms may include:

  • When viewed in the Device Manager, PCI Serial Port and PCI Simple Communications Controller will be displayed with a yellow triangle and exclamation mark indicating that the driver is not installed.
  • Remote wakeup may not work
  • CPU power throttling may not work as expected

SCOPE

Information in this document applies to the following systems:

  • HP Compaq 6200 Pro Microtower PC
  • HP Compaq 6200 Pro Small Form Factor PC
  • HP Compaq 8200 Elite Convertible Minitower PC
  • HP Compaq 8200 Elite Microtower PC
  • HP Compaq 8200 Elite Small Form Factor PC
  • HP Compaq 8200 Elite Ultra-slim PC

RESOLUTION

HP has posted a SoftPaq that installs the AMT driver and resolves the issue. Please use the following instructions to locate and download Intel(R) AMT LMS_SOL for AMT 7.xx, Version 7.1.2.1041, Revision H (or later).

NOTE
SoftPaq download instructions:
  1. Click link for the appropriate Business Desktop PC model.
  2. Click the Download drivers and software link.
  3. Click the link for the appropriate operating system.
  4. Click the Software link.
  5. Click the SoftPaq link: Intel(R) AMT LMS_SOL for AMT 7.xx.
  6. Read the release notes carefully before proceeding.
  7. Click the Download button to download the SoftPaq.
NOTE
The SoftPaq/software is subject to change without notice. If you find a later version than the one indicated in this document, HP recommends using the later version instead.

Hardware Platforms Affected: HP Compaq 6200 Pro Microtower PC, HP Compaq 6200 Pro Small Form Factor PC, HP Compaq 8200 Elite Convertible Minitower PC, HP Compaq 8200 Elite Microtower PC, HP Compaq 8200 Elite Small Form Factor PC, HP Compaq 8200 Elite Ultra-slim PC
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03008800
©Copyright 2011 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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