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HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer - Clear jams

Jam locations

If a jam message appears on the control-panel display, look for jammed paper or other print media in the locations that are indicated in the following illustration. Then follow the procedure for clearing the jam. You might need to look for paper in other locations than those that are indicated in the jam message. If the location of the jam is not obvious, look first in the top-cover area underneath the print cartridge.

When clearing jams, be very careful not to tear jammed paper. If a small piece of paper is left in the product, it could cause additional jams.

1: Potential jam locations

1 - Top-cover and print-cartridge areas
2 - Optional envelope feeder
3 - Tray areas (Tray 1, Tray 2, and optional trays)
4 - Optional duplexer
5 - Fuser area
6 - Output areas (top bin; rear bin; and optional stacker, stapler/stacker, or 5-bin mailbox)
Loose toner might remain in the product after a jam and cause temporary print-quality problems. These problems should clear up within a few pages.

Clear jams from the output areas

Use these procedures to clear jams that occur in the rear output bin or in the optional stacker, stapler/stacker, or 5-bin mailbox.

Clear jams from the rear output bin

  1. Open the rear output bin.

    If most of the paper is still inside the product, it might be easier to remove it through the top-cover area.

    2: Open the rear output bin

  2. Grasp both sides of the paper, and slowly pull the paper out of the product. Loose toner might be on the sheet. Be careful not to spill it on yourself or into the product.

    If the jammed paper is difficult to remove, try opening the top cover all the way to release pressure on the paper. If the sheet has torn, or if you still cannot remove it, clear the jam from the fuser area.

    3: Remove jammed paper

  3. Close the rear output bin.

    4: Close the rear output bin

  4. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location.

Clear jams from the optional stacker or stapler/stacker

Paper jams can occur in the optional stacker or the optional stapler/stacker. Staple jams can occur only in the optional stapler/stacker.

Clear paper jams from the optional stacker or stapler/stacker

  1. At the back of the product, open the door on the stacker or stapler/stacker, and open the rear output bin.

    5: Open the jam-access door

  2. Carefully remove any jammed paper.

    6: Remove jammed paper

  3. Close the door on the stacker or stapler/stacker, and close the rear output bin.

    7: Close the jam-access door

  4. If a jam message persists, a sheet is still jammed. Look for it in another location. Check the front of the accessory and carefully remove any jammed paper.

    The output bin must be pushed down into the lowest position for printing to continue.

Clear staple jams from the optional stapler/stacker

The stapler needs to reload after clearing a staple jam, so the first few documents might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the path to the stacker bin is not blocked.

  1. On the right side of the stapler/stacker, turn the stapler unit toward the front of the product until the unit clicks into the open position. Pull outward on the blue staple cartridge to remove it.

    8: Remove the staple cartridge

  2. Rotate the green cover on the end of the staple cartridge upward, and remove the jammed staple.

    9: Remove the jammed staple

  3. Insert the staple cartridge into the stapler unit, and rotate the stapler unit toward the rear of the product until the unit snaps into place.

    10: Reinstall the staple cartridge

Clear jams from the optional 5-bin mailbox

  1. Remove any paper that is in the output bins.

    11: Remove printed paper

  2. On the back of the 5-bin mailbox, open the jam-access door.

    12: Open the jam-access door

  3. If the paper is jammed at the top of the 5-bin mailbox, pull it straight down to remove it.

    13: Remove jammed paper

  4. If the paper is jammed at the bottom of the 5-bin mailbox, open the rear output bin, and then pull straight up on the paper to remove it.

    14: Remove jammed paper

  5. Close the jam-access door and the rear output bin.

    15: Close the doors

Clear jams from the fuser area

Use this procedure only in these situations:

  • Paper has jammed inside the fuser and cannot be removed from the top-cover area or the rear-output area.

  • A sheet of paper has torn while you were trying to clear a jam from the fuser.

  1. Turn the product off.

    16: Power button

  2. Rotate the product so the rear is facing you. If an optional duplexer is installed, lift it and pull it straight out. Set it aside.

    17: Remove the duplexer

  3. Disconnect the power cord.

    The fuser is very hot. To avoid minor burns, allow the fuser to cool before removing it from the product.

    18: Location of the power cord

  4. Open the rear output bin.

    19: Open the rear output bin

  5. Remove the rear output bin. Place your finger near the left-side hinge, and push firmly to the right until the hinge-pin clears the hole inside the product. Rotate the output bin outward to remove it.

    20: Remove the rear output bin

  6. If paper is visible, remove it.

    If paper is not visible, push up on the two blue levers on the sides of the fuser, and pull the fuser straight out.

    21: Remove the fuser

  7. Remove the jammed paper. If necessary, lift the black plastic guide that is located on the top of the fuser to gain access to the jammed sheet.

    Do not use a sharp or metal object to clear paper from the fuser area. You might damage the fuser.

    22: Remove jammed paper

  8. Push the fuser firmly into the product until the blue levers on both sides click into place.

    23: Reinstall the fuser

  9. Reinstall the rear output bin. Insert the right hinge-pin into the hole inside the product. Push inward on the left hinge, and slide it into the hole inside the product. Close the rear output bin.

    24: Reinstall the rear output bin

  10. Plug the power cord into the product.

    25: Power connection

  11. Replace the optional duplexer, if it was removed.

    26: Reinstall the duplexer

  12. Turn the product on.

    27: Power button

  13. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location.

Clear jams from the optional duplexer

  1. Lift the optional duplexer up and then pull it out to remove it.

    28: Remove the duplexer

  2. Remove any paper that is on top of Tray 2. (You might need to reach inside the product.)

    29: Remove jammed paper

  3. Slowly pull any paper out of the optional duplexer.

    30: Remove jammed paper

  4. Insert the optional duplexer into the product.

    31: Reinstall the duplexer

  5. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location.

Clear jams from the trays

Use these procedures to clear jams from the trays.

Clear jams from Tray 1

  1. Slowly pull the jammed paper out of the product.

    32: Remove jammed paper

Clear jams from Tray 2 or an optional 500-sheet tray

  1. Slide the tray out of the product, lift it slightly, and remove any damaged paper from the tray.

    33: Remove the tray

  2. If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the product. (Do not pull the paper straight out, or it will tear.) If the paper is not visible, look in the next tray or in the top-cover area.

    34: Remove jammed paper

  3. Make sure that the paper is flat in the tray at all four corners and below the maximum-height indicators.

    35: Correct paper loading

  4. Slide the tray into the product.

    36: Reinstall the tray

  5. Press the OK button to clear the jam message.

  6. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location.

Clear jams from the optional 1,500-sheet tray

  1. Open the front door of the tray.

    37: Open the front door of the tray

  2. If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the product. (Do not pull the paper straight out, or it will tear.) If the paper is not visible, look in the top-cover area.

    38: Remove jammed paper

  3. Make sure that the paper does not exceed the fill marks on the paper guides, and that the front edge of the stack is aligned with the arrows.

    39: Correct paper loading

  4. Close the front door of the tray.

    40: Close the tray

  5. Press the OK button to clear the jam message.

  6. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location.

Clear jams from the optional envelope feeder

This procedure applies only to jams that occur when you are using an optional envelope feeder.

  1. Remove any envelopes that are loaded in the optional envelope feeder. Lower the envelope weight and lift the tray extension up, to the closed position.

    41: Close the envelope feeder

  2. Grasp both sides of the optional envelope feeder and carefully pull it out of the product.

    42: Remove the envelope feeder

  3. Slowly remove any jammed envelopes from the optional envelope feeder.

    43: Remove jammed envelopes

  4. Slowly remove any jammed envelopes from the product.

    44: Remove jammed envelopes

  5. Reinstall the envelope feeder.

    45: Reinstall the envelope feeder

  6. Press the OK button to clear the jam message.

  7. If a jam message persists, an envelope is still jammed in the product. Look for the jam in another location.

  8. Replace the envelopes, making sure that you push the bottom envelopes in slightly further than the top envelopes.

Clear jams from the top-cover and print-cartridge areas

  1. Open the top cover.

    46: Open the top cover

  2. Remove the print cartridge.

    To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Cover the print cartridge with a sheet of paper while it is outside of the product.

    47: Remove the print cartridge

  3. Use the green handle to lift the paper-access plate. Slowly pull the jammed paper out of the product. Do not tear the paper. If paper is difficult to remove, try clearing it from the tray area.

    48: Remove jammed paper

  4. Open Tray 1 and remove the envelope accessory cover. If paper is present, remove it.

    49: Remove the envelope accessory cover

  5. Rotate the paper guide to check for additional jammed paper underneath. If jammed paper is present, remove it.

    50: Open the paper guide

  6. Replace the envelope accessory cover and close Tray 1.

    51: Reinstall the envelope accessory cover

  7. Reinstall the print cartridge and close the top cover.

    52: Reinstall the print cartridge and close the top cover

  8. If a jam message persists, jammed paper is still in the product. Look for the jam in another location.

Change jam recovery

This product provides a jam recovery feature that reprints jammed pages. The following options are available:

  • Auto — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting.

  • Off — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.

    When using this option, if the product runs out of paper and the job is being printed on both sides, some pages can be lost.
  • On — The product always reprints jammed pages. Additional memory is allocated to store the last few pages printed. This might cause overall performance to suffer.

  1. At the product control panel, press the Home button.

  2. Open the following menus:

    • Administration

    • General Settings

    • Jam Recovery

  3. Select the appropriate setting, and then press the OK button.

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