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HP LaserJet Pro P1606dn Printer - Apple Mobile Devices (AirPrint): Document Does Not Print or is Stuck in Print Queue

Issue

When you try to print from your iPad, iPhone, or iPod touch to your HP printer using Apple AirPrint, your Apple mobile device shows that the print job is printing, but the print job does not print.

NOTE: AirPrint is a registered service of Apple for exclusive use with its products, including iPads, iPhones, and iPods. If you have a non-Apple mobile device and are looking for a mobile printing solution, click here for instructions on setting up and printing with HP mobile apps .

This issue occurs when the Apple device and the HP printer are connected to the same network. The HP printer displays on the Apple device, and a print job can be sent to the HP printer, but the HP printer does not print the job.

When this happens, a message indicating that the print job is printing or pending might or might not remain on the screen of the Apple device.

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Restart all devices and check connections

Follow these steps to restart the network router, the HP printer, and the Apple device; check the network connections; and then try the print job again.

Step one: Restart the router, HP printer, and Apple device

Follow these steps to restart the router, HP printer, and Apple device.

  1. Turn off the router. Check with the router manufacturer for instructions on how to turn off the router.

    NOTE: Do not reset the router.
  2. Press the Power button to turn off the HP printer.

  3. Turn off the Apple device.

  4. Turn on the router, and then wait 30 seconds to let it complete its start-up process.

  5. Turn on the Apple device by pressing and holding the Sleep/Wake button ( ) until the Apple logo opens.

  6. Press the Power button to turn on the HP printer.

Step two: Print a Self Test / Device Configuration report

  1. Make sure that the Ready light ( ) is on and that the HP printer is idle and silent.

  2. Press and hold the Go button ( ), and then release it when the Ready light begins blinking to print the configuration report.

    Figure 1: Example of a configuration report

    Image: Example  of a configuration report.

Step three: Check the network connection

  1. Check the Active Connection Type in the General Information section of the configuration report to make sure that the HP printer has a wired connection. The Active Connection Type should be Wired .

  2. Check the 802.3 Wired section on the configuration report for the HP printer IP address. The IP address displays in the 802.3 section of the report for active wired connections.

Step four: Check the Apple device network connection

Refer to the configuration report as your follow these steps to make sure that the HP printer and the Apple device are connected to the network.

  1. On your Apple device, tap the Settings icon ( ).

  2. Tap Wi-Fi .

  3. If the selection box next to Wi-Fi is set to Off , tap the box to select On .

  4. Under Choose a Network... , make sure that there is a checkmark next to your wireless network name.

  5. Tap the Blue Arrow ( ) next to your wireless network. Information about your wireless network, including the IP address, displays.

  6. Refer to the configuration report that you printed earlier. Make sure that the first three sets of numbers of the IP address of the HP printer, found on the report, match the first three sets of numbers of the IP address displayed on the Apple device. For example, if the HP printer's IP address is 192.168.1.xx, then the Apple device's IP address should be 192.168.1.xx. The last set of numbers, indicated by xx in the example, should not match .

Step five: Try to print from the Apple device

If you are not using the latest version of iOS, the steps below might not match. To download the most recent version on your mobile device, tap Settings , tap General , and then tap Software Update .

  1. Load U.S. Letter or A4 size, unused, plain white paper into the input tray.

  2. On your Apple mobile device, open a photo or webpage:

    • Photo : On your Apple mobile device, open Photo or Photo Gallery , and then open a photo of your choice.

    • Webpage : Open Safari , and then browse to a webpage of your choice.

  3. Tap the Action icon ( ), and then tap Print .

  4. If your printer does not display on the Printer line under Printer Options , tap Select Printer to open a list of networked printers, and then tap the name of your printer.

  5. When your printer displays on the Printer line, tap Print .

  • If these steps resolved the issue , you do not need to continue troubleshooting.

  • If the issue persists , continue to the next solution.

Solution two: Clear the print queue in Print Center on your Apple device

Sometimes print jobs can become stuck in the print queue. Follow these steps to open Print Center on your Apple device, clear the print queue, and then try to print again.

  1. On the Apple device, double-click the Home button ( ), and then swipe to the right to display the Print Center app preview.

    The number inside the red circle, or badge, in the upper right corner of the Print Center app indicates how many print jobs are in the queue.

  2. Tap the Print Center app preview to open the print queue.

    • If there is only one print job in the print queue, the Print Summary window opens.

    • If there is more than one print job in the print queue, the Print Order window opens.

  3. To clear the print queue, tap the first print job in the Print Summary or Print Order window, and then tap Cancel Printing .

    Wait for the print job to cancel before you continue to the next step.

  4. Repeat these steps for each print job in the Print Order window.

  5. Press the Power button to turn on the printer, if it is not already on.

  6. Try to print from the Apple device to the printer again.

  • If these steps resolved the issue , you do not need to continue troubleshooting.

  • If the issue persists , continue to the next solution.

Solution three: Move the Apple device and the HP printer closer to the router

Follow these steps to move the Apple device and the HP printer closer to the network router, and then try the print job again.

  1. If there are any jobs in the Print Center on the Apple device, follow the steps in this document to clear print jobs from the print queue.

  2. Move the Apple device and the HP printer closer to the router. If the Apple device and the HP printer are not in the same room as the router, move them into the same room as the router.

    NOTE: Do not move the Apple device or HP printer closer than 1.8 meters (6 feet) from the router. Otherwise, the connection might fail.
  3. Load clean, plain white paper into the HP printer paper tray.

  4. Press the Power button to turn on the HP printer, if it is not already on.

  5. Check the HP printer control panel display for any error messages.

    • If an error message displays on the HP printer control panel, go to the HP Customer Care website , and then find the document that troubleshoots that error message for your HP printer.

    • If an error message does not display on the HP printer control panel, continue to the next step.

  6. Try to print from the Apple device to the HP printer again.

  • If these steps resolved the issue , you do not need to continue troubleshooting.

  • If the issue persists , continue to the next solution.

Solutions did not resolve the issue?

If you have tried all of the preceding solutions in the order presented and the issue is not resolved, try the following resource for more information.

HP Consumer Forums
See what other customers are saying at the HP forums .

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