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Portátiles HP: no se puede enviar el audio al puerto de salida de audio y al puerto HDMI simultáneamente

SUPPORT COMMUNICATION - ASESORAMIENTO A USUARIOS

ID de documento: c03148197

Versión: 1

Portátiles HP: no se puede enviar el audio al puerto de salida de audio y al puerto HDMI simultáneamente
AVISO: La información que contiene este documento, incluidos productos y versiones de software, es vigente a fecha de su publicación. Este documento está sujeto a cambios sin previo aviso.

Fecha de publicación: 2012-01-11

Última actualización: 2012-02-17


DESCRIPCIÓN

Los datos de audio del portátil no se pueden enviar al puerto de salida de audio y al puerto HDMI simultáneamente.

ALCANCE

Todos los portátiles HP con Microsoft Windows 7

RESOLUCIÓN

El portátil funciona tal como se diseño. Una limitación de Microsoft Windows 7 es que los datos de audio solo se pueden enviar a una fuente de salida. Si hay dispositivos conectados a los puertos HDMI y de salida de audio, Windows utiliza generalmente el puerto HDMI de manera predeterminada. Como consecuencia, el sonido no puede reproducirse a través de los altavoces conectados al puerto de salida de audio mientras hay un dispositivo conectado al puerto HDMI.

Para obtener más información, consulte Resolución de problemas de imagen y sonido HDMI .


Plataformas de hardware afectadas: Compaq 320 Notebook PC, Compaq 325 Notebook PC, Compaq 420 Notebook PC, Compaq 421 Notebook PC, Compaq 435 Notebook PC, Compaq 436 Notebook PC, Compaq 510 Notebook PC, Compaq 511 Notebook PC, Compaq 515 Notebook PC, Compaq 516 Notebook PC, Compaq 610 Notebook PC, Compaq 615 Notebook PC, Compaq 620 Notebook PC, Compaq Armada m700 Notebook PC(Standard HP Product), Compaq Evo Notebook PC n115 series, Compaq Evo n1000v Notebook PC, Compaq Evo n1005v Notebook PC, Compaq Evo n1010v Notebook PC, Compaq Evo n1015v Notebook PC, Compaq Evo n1020v Notebook PC, Compaq Evo n160 Notebook PC, Compaq Evo n180 Notebook PC, Compaq Evo n400c Notebook PC, Compaq Evo n410c Notebook PC, Compaq Evo n600c Notebook PC, Compaq Evo n800c Notebook PC, Compaq Mini 102, Compaq Mini 110c-1000 PC series, Compaq Mini 110c-1100 PC series, Compaq Mini 311c-1000 PC series, Compaq Mini 700 PC series, Compaq Mini 730 PC series, Compaq Mini CQ10-100 PC series, Compaq Mini CQ10-400 PC series, Compaq Mini CQ10-500 PC series, Compaq Mini CQ10-600 PC series, Compaq Mini CQ10-900 PC series, Compaq Presario 1000 Notebook PC series, Compaq Presario 1100 Notebook PC series, Compaq Presario 1200 Notebook PC series, Compaq Presario 12XL Notebook PC series, Compaq Presario 1400 Notebook PC series, Compaq Presario 14XL Notebook PC series, Compaq Presario 1500 Notebook PC series, Compaq Presario 1600 Notebook PC series, Compaq Presario 16XL Notebook PC series, Compaq Presario 1700 Notebook PC series, Compaq Presario 17XL Notebook PC series, Compaq Presario 1800 Notebook PC series, Compaq Presario 18XL Notebook PC series, Compaq Presario 1900 Notebook PC series, Compaq Presario 2100 Notebook PC series, Compaq Presario 2200 Notebook PC series, Compaq Presario 2500 Notebook PC series, Compaq Presario 2700 Notebook PC series, Compaq Presario 2800 Notebook PC series, Compaq Presario 300 Notebook PC series, Compaq Presario 3000 Notebook PC series, Compaq Presario 700 Notebook PC 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xe3-gd Notebook PC, HP OmniBook xe3-ge Notebook PC, HP OmniBook xe3-gf Notebook PC, HP OmniBook xe4100 Notebook PC, HP OmniBook xe4400 Notebook PC, HP OmniBook xe4500 Notebook PC, HP OmniBook xt1500-id Notebook PC, HP OmniBook xt6050 Notebook PC, HP OmniBook xt6200 Notebook PC, HP Pavilion HDX9000 Entertainment Notebook PC series, HP Pavilion HDX9100 Entertainment Notebook PC series, HP Pavilion HDX9200 Entertainment Notebook PC series, HP Pavilion HDX9300 Entertainment Notebook PC series, HP Pavilion HDX9400 Entertainment Notebook PC series, HP Pavilion HDX9500 Entertainment Notebook PC series, HP Pavilion dm1-1000 Entertainment Notebook PC series, HP Pavilion dm1-1100 Entertainment Notebook PC series, HP Pavilion dm1-2000 Entertainment Notebook PC series, HP Pavilion dm1-3000 Entertainment Notebook PC series, HP Pavilion dm1-4000 Entertainment Notebook PC series, HP Pavilion dm3-1000 Entertainment Notebook PC series, HP Pavilion dm3-1100 Entertainment Notebook PC series, HP Pavilion dm3-2000 Entertainment Notebook PC series, HP Pavilion dm3-3000 Entertainment Notebook PC series, HP Pavilion dm3t-3000 Entertainment Notebook PC series (deleted), HP Pavilion dm4-1000 Entertainment Notebook PC series, HP Pavilion dm4-1100 Entertainment Notebook PC series, HP Pavilion dm4-2000 Entertainment Notebook PC series, HP Pavilion dv1000 Notebook PC series, HP Pavilion dv1100 Notebook PC series, HP Pavilion dv1200 Notebook PC series, HP Pavilion dv1300 Notebook PC series, HP Pavilion dv1400 Notebook PC series, HP Pavilion dv1500 Notebook PC series, HP Pavilion dv1600 Notebook PC series, HP Pavilion dv1700 Notebook PC series, HP Pavilion dv2-1000 Entertainment Notebook PC series, HP Pavilion dv2000 Entertainment Notebook PC series, HP Pavilion dv2100 Entertainment Notebook PC series, HP Pavilion dv2200 Entertainment Notebook PC series, HP Pavilion dv2300 Entertainment Notebook PC series, HP Pavilion dv2400 Entertainment Notebook PC series, HP Pavilion dv2500 Entertainment 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series, HP Pavilion dv3-4100 Entertainment Notebook PC series, HP Pavilion dv3000 Entertainment Notebook PC series, HP Pavilion dv3100 Entertainment Notebook PC series, HP Pavilion dv3500 Entertainment Notebook PC series, HP Pavilion dv3600 Entertainment Notebook PC series, HP Pavilion dv4-1000 Entertainment Notebook PC series, HP Pavilion dv4-1100 Entertainment Notebook PC series, HP Pavilion dv4-1100 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1200 Entertainment Notebook PC series, HP Pavilion dv4-1200 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1300 Entertainment Notebook PC series, HP Pavilion dv4-1400 Entertainment Notebook PC series, HP Pavilion dv4-1500 Entertainment Notebook PC series, HP Pavilion dv4-2000 Entertainment Notebook PC series, HP Pavilion dv4-2100 Entertainment Notebook PC series, HP Pavilion dv4-3000 Entertainment Notebook PC series, HP Pavilion dv4-3100 Entertainment Notebook PC series, HP Pavilion dv4-4000 Entertainment Notebook PC series, HP Pavilion dv4-4100 Entertainment Notebook PC series, HP Pavilion dv4000 Notebook PC series, HP Pavilion dv4100 Notebook PC series, HP Pavilion dv4200 Notebook PC series, HP Pavilion dv4300 Notebook PC series, HP Pavilion dv4400 Notebook PC series, HP Pavilion dv5-1000 Entertainment Notebook PC series, HP Pavilion dv5-1100 Entertainment Notebook PC series, HP Pavilion dv5-1200 Entertainment Notebook PC series, HP Pavilion dv5-2000 Entertainment Notebook PC series, HP Pavilion dv5-2100 Entertainment Notebook PC series, HP Pavilion dv5000 Notebook PC series, HP Pavilion dv5100 Notebook PC series, HP Pavilion dv5200 Notebook PC series, HP Pavilion dv5300 Notebook PC series, HP Pavilion dv6-1000 Entertainment Notebook PC series, HP Pavilion dv6-1100 Entertainment Notebook PC series, HP Pavilion dv6-1200 Artist Edition Entertainment Notebook PC series, HP Pavilion dv6-1200 Entertainment Notebook PC series, HP Pavilion dv6-1300 Entertainment Notebook PC series, HP Pavilion dv6-1400 Entertainment Notebook PC series, HP Pavilion dv6-2000 Entertainment Notebook PC series, HP Pavilion dv6-2100 Entertainment Notebook PC series, HP Pavilion dv6-3000 Entertainment Notebook PC series, HP Pavilion dv6-3100 Entertainment Notebook PC series, HP Pavilion dv6-3200 Entertainment Notebook PC series, HP Pavilion dv6-4000 Entertainment Notebook PC series, HP Pavilion dv6-6000 Entertainment Notebook PC series, HP Pavilion dv6-6100 Entertainment Notebook PC series, HP Pavilion dv6-6100 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6100 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-6200 Entertainment Notebook PC series, HP Pavilion dv6-6b00 Entertainment Notebook PC series, HP Pavilion dv6-6b00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6b00 Select Edition Entertainment Notebook PC series, HP Pavilion dv6000 Entertainment Notebook PC series, HP Pavilion dv6100 Entertainment Notebook PC series, HP Pavilion dv6200 Entertainment Notebook PC series, HP Pavilion dv6300 Entertainment Notebook PC series, HP Pavilion dv6400 Entertainment Notebook PC series, HP Pavilion dv6500 Entertainment Notebook PC series, HP Pavilion dv6600 Entertainment Notebook PC series, HP Pavilion dv6700 Entertainment Notebook PC series, HP Pavilion dv6800 Entertainment Notebook PC series, HP Pavilion dv6900 Entertainment Notebook PC series, HP Pavilion dv7-1000 Entertainment Notebook PC series, HP Pavilion dv7-1100 Entertainment Notebook PC series, HP Pavilion dv7-1200 Entertainment Notebook PC series, HP Pavilion dv7-2000 Entertainment Notebook PC series, HP Pavilion dv7-2100 Entertainment Notebook PC series, HP Pavilion dv7-2200 Entertainment Notebook PC series, HP Pavilion dv7-3000 Entertainment Notebook PC series, HP Pavilion dv7-3100 Entertainment Notebook PC series, HP Pavilion dv7-4000 Entertainment Notebook PC series, HP Pavilion dv7-4100 Entertainment Notebook PC series, HP Pavilion dv7-4200 Entertainment Notebook PC series, HP Pavilion dv7-5000 Entertainment Notebook PC series, HP Pavilion dv7-6000 Entertainment Notebook PC series, HP Pavilion dv7-6100 Entertainment Notebook PC series, HP Pavilion dv7-6100 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6200 Entertainment Notebook PC series (deleted), HP Pavilion dv7-6b00 Entertainment Notebook PC series, HP Pavilion dv7-6b00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv8-1000 Entertainment Notebook PC series, HP Pavilion dv8000 Notebook PC series, HP Pavilion dv8100 Notebook PC series, HP Pavilion dv8200 Notebook PC series, HP Pavilion dv8300 Notebook PC series, HP Pavilion dv8400 Notebook PC series, HP Pavilion dv9000 Entertainment Notebook PC series, HP Pavilion dv9100 Entertainment Notebook PC series, HP Pavilion dv9200 Entertainment Notebook PC series, HP Pavilion dv9300 Entertainment Notebook PC series, HP Pavilion dv9400 Entertainment Notebook PC series, HP Pavilion dv9500 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Pavilion tx1300 Notebook PC series, HP Pavilion tx1400 Notebook PC series, HP Pavilion tx2000 Entertainment Notebook PC series, HP Pavilion tx2100 Entertainment Notebook PC series, HP Pavilion tx2500 Entertainment Notebook PC series, HP Pavilion tx2600 Entertainment Notebook PC series, HP Pavilion xf3000 Notebook PC series, HP Pavilion xh Notebook PC series, HP Pavilion xt100 Notebook PC series, HP Pavilion xt200 Notebook PC series, HP Pavilion xt300 Notebook PC series, HP Pavilion xt400 Notebook PC series, HP Pavilion xt4300 Notebook PC series, HP Pavilion xt500 Notebook PC series, HP Pavilion xt5300 Notebook PC series, HP Pavilion xu100 Notebook PC series, HP Pavilion xz100 Notebook PC series, HP Pavilion zd7000 Notebook PC series, HP Pavilion zd7000a CTO Notebook PC(Base Unit-Configure to Order (CTO)), HP Pavilion zd7100 Notebook PC series, HP Pavilion zd7200 Notebook PC series, HP Pavilion zd7300 Notebook PC series, HP Pavilion zd7900 Notebook PC series, HP Pavilion zd8000 Notebook 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zv6200 Notebook PC series, HP Pavilion zv6300 Notebook PC series, HP Pavilion zx5000 Notebook PC series, HP Pavilion zx5100 Notebook PC series, HP Pavilion zx5200 Notebook PC series, HP Pavilion zx5300 Notebook PC series, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4421s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP Slate 2 Tablet PC, HP Slate 500 Tablet PC, HP Slate 500-1000 PC series (deleted), HP Special Edition L2000 Notebook PC series, HP Special Edition L2100 Notebook PC series, HP Special Edition L2200 Notebook PC series, HP Special Edition L2300 Notebook PC series, HP TouchSmart tm2-1000 Notebook PC series, HP TouchSmart tm2-1100 Notebook PC series, HP TouchSmart tm2-2000 Notebook PC series, HP TouchSmart tm2-2100 Notebook PC series, HP TouchSmart tx2-1000 Notebook PC series, HP TouchSmart tx2-1100 Notebook PC series, HP TouchSmart tx2-1200 Notebook PC series, HP TouchSmart tx2-1300 Notebook PC series, HP nr3610 Rugged Notebook PC
Sistemas operativos afectados: Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product), Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product), Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product), Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product), Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product), Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product), Microsoft Windows 7 Professional (32-bit)(Standard HP Product), Microsoft Windows 7 Professional (64-bit)(Standard HP Product), Microsoft Windows 7 Starter (32-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)
Software afectado: No aplicable
ID de referencia cruzada de comunicación de soporte: IA03107185
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company no se hace responsable de los errores u omisiones técnicos o editoriales aquí incluidos. Esta información se ha proporcionado "tal cual", sin ningún tipo de garantía. En la medida en que lo permita la ley, ni HP o sus filiales, subcontratistas o proveedores serán responsables de los daños resultantes, cuantificables o indirectos, incluidos costes por tiempo de inactividad, beneficios perdidos, daños relacionados con la adquisición o la sustitución de productos o servicios, o daños provocados por la pérdida de datos o la restauración de software. La información de este documento está sujeta a cambios sin previo aviso. Hewlett-Packard Company y los nombres de productos de Hewlett-Packard citados en este documento son marcas comerciales de Hewlett-Packard en Estados Unidos y otros países. El resto de nombres de compañías y productos mencionados en este documento son marcas comerciales de sus respectivos propietarios.

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