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HP Color LaserJet Enterprise CM4540 MFP Product Series - Firmware Readme

Product Name(s):

  • HP Color LaserJet CM4540

  • HP Color LaserJet CM4540f

  • HP Color LaserJet CM4540fskm

Model Number(s):

  • CC419A

  • CC420A

  • CC421A

This document contains information for the firmware version:

  • Firmware Datecode: 20111217

  • Firmware Revision: 2131305_192065

  • HP Fleet Release Designation: CPE 11.3

Description

This Readme file provides specific installation instructions and other information you should know before you perform a firmware update for your HP LaserJet Series printer or MFP. Installation instructions are provided for Single and Multiple Printer Updates.

This document provides specific update, installation and troubleshooting information. For additional information on the device features, refer to the online user guide found on the Windows Printing System Installer CD-ROM that came with your printer or at hp.com.

What is included in a Remote Firmware Update (RFU)?

The HP Color LaserJet Printer Remote Firmware Update file available from the HP web site contains firmware for the printer, embedded JetDirect (if applicable), HP paper handling accessories used with the device in one convenient download file. When the Remote Firmware Upgrade file is sent to the HP Color LaserJet Printer firmware for the engine and all connected accessories are upgraded.

Who needs this firmware?

Similar to Hewlett Packard providing improved software for your HP Color LaserJet Printer, Hewlett Packard provides firmware updates for your printer periodically through its supported life cycle. A firmware update may be necessary if it is determined that you may benefit from the resolution of any issue that is documented below. These updates are available on the HP support web site.

Determining the current version level of your firmware

  1. Go to the printer's or MFP's control panel.

  2. Press the Administration icon on the touch screen.

  3. Select the Reports selection on the touch screen.

  4. Select Configuration/Status pages.

  5. Select Configuration page.

  6. Select the Print button.

On the printed Configuration page look in the section marked Device Information for the firmware date code. The firmware date code will look something like this:

Firmware Datecode: 20101022

Firmware Revision: 113681_118704

NOTE: This file requires an interactive update method. You cannot update these Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading. Please only use one of the following methods listed below to update the firmware of this device.

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Enhancements and Fixes provided with the Firmware revision 2131305_192065 (CPE 11.3)

NOTE: HP highly recommends not using the USB THUMBDRIVE firmware upgrade option found in the Pre-boot menu to perform a firmware upgrade with this release (11.3). If the upgrade is performed using this method a Disk Full message can be seen. If this issue is encountered, please contact your regions HP support center for resolution.

Please note that the Disk Full issue is not seen with all other upgrade methods. These methods are documented further down in this section.

Enhancements

The following new functionality or features are provided by this firmware release:

Firmware Datecode: 20111217
Firmware Revision: 2131305_192065

Base Product:

  • The ability for customer to have system automatically set the contrast, brightness and Background removal for each page.

  • Added the ability for the page to be automatically oriented based upon the text orientation on the page. The orientation will be adjusted by 90, 180 or 270 degrees so each page in a stack is oriented for normal reading.

  • Added backwards compatibility of PDL commands to control source input trays with all PDLs.

  • Added the ability to modify trays security constraints.

  • Added the ability to unlock stored jobs based on authenticated user.

  • Added the ability for a User or Administrator to re-print the Welcome page.

  • Added a new feature that provides access for web services applications, including Web Jetadmin, to the FIPS 140-2 status information of installed encrypted hard drives and the ability to enable/disable the encryption on the drive.

  • Added the ability to prevent disk corruption when the power plug is pulled during Firmware upgrade.

  • Added a new internal page: Administration, Reports, Configuration/Status Pages, Web Service Status Page. On this page it will list all of the currently running web services.

  • Added the ability to collect diagnostic log information if not able to boot to Ready. This new feature allows you to use the Pre-boot menu and a USB thumbdrive to collect the log files.

  • Added the ability to Support Additional Output Bin Types with Paper Path Test.

  • Added the ability to force the copy application to require 2-sided output. Prevent the end user from changing the setting “output duplex” - within the HP copy application -- depending on the user permissions.

  • Added the ability to hide the Job list.

  • Added the ability to write Scan Supplies events to the different log files on the printer.

  • The user can enable/disable 10 User Defined Media Types via SNMP, Web JetAdmin or EWS. The user can assign a print mode to the User Defined Media types. The user can create their own customized name for the User Defined Media Types. The UI constrains the displaying of User Defined Media Types based on whether the SNMP OID has been enabled or disabled. When disabled, the specific User Defined type is not listed in the Adjust Paper Type menu. When enabled, the specific User Defined Media Type is displayed in the Adjust Paper Type menu.

  • Unsupported USB device messages are now able to be hidden.

  • The signed in Username will now be visible from most control panel screens.

Analog Fax:

No new updates

Digital Sending:

  • With regards to e-mails you can now enter an integer value for maximum attachment size as opposed to selecting it from the restricted list (No Limit, 512 kb, 1 mb, 2, mb, 4 mb, 8 mb) available earlier.

  • You can now send scanned data to multiple folder destinations of any type (Windows, FTP).

  • The device address book will now support network folder path. This would be another field added to contacts much like e-mail address and fax number.

  • You should be able to specify custom address books on the device. This is essentially adding a tag to each local contact on the device to specify which address book they belong to.

  • You'll now have a text box below the customizable file name/folder path areas.

  • While sending e-mails Use Address Book Entries Only feature is simplified.

  • Image preview configurations are shown only when Image preview is available.

Embedded Jet Direct:

No new updates

Fixes or improvements

The following fixes or improvements are provided by this firmware release:

Firmware Datecode: 20111217
Firmware Revision: 2131305_192065

Base Product:

  • A slow down of copy jobs may be seen after performing a Send to Folder scan job.

  • The control panel may become unresponsive when selecting jobs to print from the Open From Device Memory application.

  • “Up” and “Down” appear twice on media type Resistance menu.

  • Transitions between control panel screens can seem slow.

  • A long delay is seen when accessing the Configuration page using the products Embedded Web Server.

  • A long delay is seen when accessing the Event Log page using the products Embedded Web Server.

  • Correct date and time is now listed for Stored Jobs.

  • Job start pop-up screen now displays the correct status of the job, without a lag between scanning and preparing the job.

  • When setting up a Booklet Copy, face up output is no longer an option.

  • Long delays may be seen when using the search functionality when accessing an LDAP server.

  • Device may display a 49.38.XX error when a Smartcard is repeatedly inserted and removed or if the card reader connection is poor.

  • The Embedded WS Does Not Provide Accurate Feedback During Firmware Upgrade.

  • Device may display 49.38.03 when using the USB Quickset.

  • If no card is present when Smartcard sign-in is attempted, the PIN prompt will now appear again when card is installed.

  • Intermittent Control panel hang (no barber poll activity for minutes) while entering admin app while booting.

  • 49.50.03 Memory error may occur when scanning JPEG, 300dpi, 130+ pages.

  • Corrected backside image placement when copying mixed letter/legal documents.

  • When numerous folders exist under the Save to USB applications a scan initiated for a new file may be slow or unresponsive.

  • Intermittent control panel slow downs when transitioning between JetDirect control panel menus.

  • Control panel screen transitions slow down after enabling or disabling IPv6 from the jdi menu.

  • Flatbed duplex prompt not showing after prompt for original sides.

  • Original Size and Job Build prompts are displaying unsupported paper sizes when setting up a Copy.

  • Initial Setup information text does not update localization when language changes.

  • When a Restore Modes in Adjust Paper Types is done within the Embedded Web Server page, and then try to print, the device it may crash.

  • While the backlight is not lit and pressing the Hide button the home screen will become unusable.

  • Custom media settings not saved when Retain settings for next job is checked.

  • If the printer times out it may cause a scan job to hang in the job queue preventing further job to start.

  • You may see a 49.38.0C when performing a Booklet Copy.

  • Setting up Quickset within the Embedded Web Server for Booklet copying may give an error.

Analog Fax:

  • E-mail can be set as an option for Fax notification even though e-mail is not configured on the device.

  • When configuring a FutureSmart device via the DSS Configuration Utility, one could not set billing codes on the fax.

  • Timestamps in fax call report and fax T.30 report now match.

  • Fax resolution was not found on job ticket.

  • Device can hang when sending Fax to multiple destinations and end up re-dialing on Busy or No Answer.

  • Default resolution set on internet fax and LAN fax jobs now sticks after a reboot.

  • Long delays may be seen when configuring the Analog fax using the products Embedded Web Server

  • Fixed an issue where receive fax fails to print when Fax Archive is enabled and set to Sent Faxes and Archive Only.

Digital Sending:

  • Options Conflict Dialog does not display when setting e-mail notification without entering a valid e-mail address to send the notification to for Digital Send operations.

  • XML Metadata inconsistent with previous products. FutureSmart now consistent.

  • In the UI when one starts an e-mail job, previews it and then sends it, it does not prompt for adding the To/CC/BCC Address into the address book. Whereas if one did not preview the image, it prompts for adding the To/CC/BCC Address into the address book.

  • SMTP Authentication was not functional in environments where the SMTP server advertises AUTH GSSAPI NTLM.

  • Device Default Media Type can now be correctly configured via WJA or EWS.

  • You may see a slow down/performance issue while performing a scan to folder job.

  • Job mode with large scan jobs is slow to process jobs - control panel will freeze until timeout occurs.

  • ScanAction macro strings not correctly populated on the control panel.

  • Customer specific PCL5 file caused 49.38.07 when printed on M4555 and CM4540.

  • E-mail address (auto-complete) lookup may be slow.

  • Address auto-complete is slow

  • Fixed issue where Send to E-mail takes long time to save

  • Large address book imports may cause the control panel to become unresponsive or slow.

  • Entering and exiting e-mail application generated an Argument Out Of Range Exception.

  • The device will become unresponsive when sending repetitive send to e-mail jobs with an unresponsive SMTP server.

  • Device may intermittently fail when sending Scan to Folder Jobs when security blob size is over 5k.

Embedded Jet Direct:

  • EWS Help page is not available.

  • Inappropriate error message when applying IPv6 manual network settings without providing an address.

  • IPP 2.0 compliance mistakenly advertised outside of XMPP.

  • Secure@Install support is now available.

  • Jetdirect will fail under certain high-load network traffic situations.

  • Device may display an 84.01.81 when printing certain PDF files.

  • ePrint jobs will not complete when started during other print jobs (port 9100).

  • Strict mode of Secure TLS Renegotiation does not block ePrint registration when server does not comply with Secure TLS Renegotiation.

Current firmware revisions included in the firmware bundle (Version 2131305_192065 )

COMPONENT
FIRMWARE VERSION
HP LJ CM4540 mfp
Firmware Datecode: 20111217
Firmware Revision: 2131305_192065
Embedded JetDirect
V.39.69.FF
Copy Processor Board (CPB)
1.094
Scanner Control Board (SCB)
CARAMB 4.5
Analog Fax
Ver8.6A
DC Controller
4.121
Optional Trays
3.104
Output Accessory Bridge
4.104
HP 3-Bin Stapler/Stacker Function Separator (Not applicable to all models)
MT01.73
HP Fleet Release Designation
CPE 11.3

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Improvements provided with previous firmware revisions

NOTE: All improvements with previous revisions of firmware are included within the most current revision.

Enhancements and Fixes provided with the Firmware revision 2121197_170338

NOTE:
  • An enhancement in this release secures the device pre-boot menu password using a SHA 256 hashing algorithm. Because the existing password cannot be re-encrypted automatically, the existing password is cleared by applying this upgrade. The device administrator will need to set a new password or reapply the previous password.

  • After updating the device with this revision of firmware, the paper tray types may reset back to factory defaults. If special types are being used you will need to access the Trays menu icon to reset the tray to its desired type.

Enhancements

The following new functionality or features are provided by this firmware release:

Firmware Datecode: 20110604
Firmware Revision: 2121197_170338

Base Product:

  • Added functionality that secures the device pre-boot menu password using a SHA 256 hashing algorithm. Because the existing password cannot be re-encrypted automatically, the existing password is cleared by applying this upgrade. The device administrator will need to set a new password or reapply the previous password.

  • A new feature has been added that prevents keys on the control panel virtual keyboard from indicating key presses when entering a password. This mode is only active during password entry; all other character entry is unaffected. This functionality prevents reading passwords by monitoring the EWS remote control panel display.

  • Windows Server 2008 and 2008R2 environments are now supported for US Government SmartCard authentication.

  • A new feature has been added which will allow the administrator to configure the device to auto recover from intermittent 49.XXXX errors. With this release, the feature will be enabled ON by default.

  • Added the ability to Show or Hide the Network Address button.

  • A checkbox has been added to retain job setting after performing a copy or digital send job.

  • If a user is in the middle of a configuration wizard, a cancel confirmation dialog will now appear if the wizard is canceled. The cancel can occur by the user explicitly pressing the Cancel button on the wizard dialog or implicitly by pressing Reset. The cancel confirmation will warn the user that they will lose any settings they have made in the wizard and give them the choice to return to the wizard.

  • Added the ability to not display the date and time on the control panel. This can be configured from the Embedded Web Server or the Administration application on the control panel.

  • Added the ability to print a list of jobs stored on the device. This list will indicate which jobs are Private and which are Public.

  • Added the ability to print a list of the jobs which have been printed on the device. This is found in the Job Status Application (Icon).

  • Customer may see Network Address button on the control panel change to How to Connect. Button is dynamic, with How To Connect appearing when Web Services is configured on the device.

  • Customer may see Open from Device Memory/Open from USB change to Retrieve from Device Memory/Retrieve from USB.

  • Added the ability to change the Display or Do Not Display size and type prompts from the Embedded Web Server.

  • Booklet copying has been added to the product. Two Staple Stapling of booklet is not available on most products do to stapler limitations.

  • Home Screen Quick Language Selection feature has been added to the Home Screen. This feature is used by pressing the Globe Icon located in the middle of the bottom of the Home Screen. This feature allows the user to change the language of the Home Screen for their session at the device. It will return to the default Home Screen Language when the Reset button or Inactivity timer time value is reached.

  • Added the ability to configure the Auto Media Type/Weigh Sensing via the Embedded Web Server.

  • Added the ability to enable/disable 10 User Defined Media Types individually via EWS and SNMP.

  • Added the ability to manage tray sizes and types remotely using the Embedded Web Server.

  • You will now be able to see the Control Panel Snapshot from within the Information tab with in the Embedded Web Server.

  • Automatically Select Output Bin functionality has been added to the Embedded Web Server.

  • Added the ability to set the Use another Tray - Enable/Disable from the Embedded Web Server.

  • Added the ability to restore Print Modes from the Embedded Web Server.

  • A menu was added to the Embedded Web Server for Image Rotation when the Output Accessory device is attached. The menu will be located:

    Admin, Manage Trays, Image Rotation, Standard (Option 1) Alternate (Option 2)

  • Automatically Select Output Bin functionality has been added to the Embedded Web Server.

    The feature applies to all MFPs that have a finisher that supports Mailbox mode.

    When the Finisher is attached and is in Mailbox mode, Automatically Select is added to the Output Bin menu. Also, Automatically Select the Output Bin has been added for Copy.

    Copy Application

    • Output Bin Paper Path (in Mailbox Mode)

    • Output Bin

    Automatically Select

    • Upper left bin

    • Middle left bin

    • Lower left bin

    The factory default is Automatically select. This is a radio button list. If the finisher is in the Function Separator Mode (which is the default mode) the Output Bin menu is not shown. (in Function Separator Mode) Paper Path menu is the only menu shown. When the finisher is in the Function Separator Mode, even though the Output Bin menu is not shown, it has Automatically select behavior. If the job is a staple job then Automatically select will select the default staple bin. The radio button stays on Automatically select in this case. If the job is not a staple job then when the finisher is in either Mailbox mode or Function Separator Mode, Automatically select will select the default bins that set by the Administrator. The radio button stays on Automatically select in this case.

  • Added the support for the EcoSMART Lite Media.

  • Added the support for Vinyl Media.

  • Added the following Test Functions:

    • Function Integrity Test - These self tests verify the listed security functions, and that they are operation within expected system parameters.

    • Data Integrity Test - The security data tested includes user access codes, passwords, and server connection settings. A baseline reference point is set first by selecting Set Reference Point. Then the current security data is compared to the reference point. A new reference point should be set any time configuration changes for the device.

    • Code Integrity Test - The code integrity test ensures that no executable code has been added, removed, or changed in the device since the last reference point.

Analog Fax:

  • Administrators will now have the ability to configure the devices to automatically send a copy of all incoming Faxes to an already configured Network Share and also choose to print or not print an incoming fax when archival is enabled.

  • As part of the fax archiving feature, the admin should be able to choose whether incoming faxes are printed or not. This is applicable if incoming faxes were setup to be archived.

  • We have Receive Fax Polling feature. From the Fax application the user is able to enter the fax number of another fax machine and initiate “polling”. If that fax machine has a fax waiting to be sent to the MFP (using Fax Send Polling), then the fax will be sent and printed out at the MFP.

Digital Sending:

  • TIFF compression settings for digital send jobs have been added to the control panel menu. They were previously only available via the EWS.

  • An Edge Erase menu is added to Scan Settings for Send to Email, Network Folder and USB. Erase widths can be set independently for all four edges, as well as front and back.

  • Cropping Options of Do Not Crop, Crop to Paper, and Crop to Content are added to Scan Settings for Send to Email, Network Folder and USB.

  • Save to Network Folder can now function with user credentials that have only write access to the destination directory. This option does not support folder verification or job notification for the digital send job.

Embedded Jet Direct:

  • No new updates

Fixes or improvements

The following fixes or improvements are provided by this firmware release:

Firmware Datecode: 20110604
Firmware Revision: 2121197_170338

Base Product:

  • A 49.38.07 error may be seen on the control panel if the user presses the title area surrounding the Start soft key inside the Image Preview app while the job is scanning.

  • When and invalid PIN or no PIN is provided when using the Save to Device Memory feature the messages that are presented are not consistent.

  • When adding a quick set in the Embedded Web Server for the Save to USB option and entering a path in the Create or place in this folder on the USB Storage Device box of more than 255 characters will cause and error.

  • A 49.38.07 may be seen after the product is in sleep for a long period of time.

  • Walk up help on control panel is not correct for the Job Build feature.

  • Job Status screen displayed on control panel shows the wrong paper size for print jobs retrieved from memory and also the wrong stapling information.

  • Add event messaging to the Event log for fan errors.

  • When the Reset/Return hard button is pressed the message(s) displayed are Resetting To Defaults or Resetting To Defaults Signing Out. When this button is pressed, the device resets the settings the user changed for their session at the control panel so these message(s) are misleading. With this firmware update the message(s) have been replaced with Clearing settings or Clearing settings and logging out to help eliminate confusion.

  • A 49.38.07 may be seen when the device is first powered on.

  • Device fans may seem louder than expected.

  • Incorrect translations are seen in the Copy Settings menu of the Administration menu.

    In the pronunciation of Japanese, the current message is “settei no kopii”, this has been corrected.

  • When entering the network menu on the device there is no selection for 1000M link speed.

  • A Network time synchronization error will be displayed when using the following steps in the products Embedded Web Server: Open the EWS, General tab, Select date and time from the left menu, select NTS settings. Enter the ip address of an NTP server, select Synchronize now.

  • A 49.38.07 may be seen when upgrading from 10.3 to 11.1. This fix only addresses this from happening in the future and or if upgrading to 11.2 from 11.1 or 10.3.

  • When using color access control for color copies you may see the confusing message Invalid Constraints Input please check log if one of the information icons is pressed.

  • Show Me How help is not supported in the products Embedded Web Server and the links to this have been removed.

  • Slow Control Panel UI performance may be seen when connected to DSS4.91.

  • When performing a 2 sided to 2 sided copy the backside image may be shifted towards the top of the page.

  • When a tray is set to the ANY type and that tray is then selected from the Tray Source selection in the Copy application the tray type will revert to Plain once the selection is made and you return to the main Copy menu setup screen.

  • When the Add Page Borders is enabled as a default setting in the Pages Per Sheet menu found in the Copy Settings menu the setting is not retained as a default when using the Copy application.

  • When storing a Job Build job to Device Memory the Control Panel user interface appears to hang until the job is fully processed.

  • When the Output bin default is changed for the Copy application and Restore Factory setting is used the bin does not revert back to the Factory setting.

  • 2up Copy jobs with mixed original sizes have incorrect scaling on the second image.

  • Scanner Unavailable message may be seen after canceling several copy jobs multiple times.

  • A 49.4A.04 may be seen when printing certain PDF files.

  • Multiple copy jobs printed consecutively may print slowly.

  • When Save and Recover is performed the Output Bin counts move. Counts for Bin 1 are replicated in Bin2 and Bin2 to Bin3 etc…

  • Arabic Language will type from left to right using a virtual keyboard.

  • “#” hard key is active when using fields requiring numerical input values.

  • If the user is using the Copy applications and chooses to modify the type for a particular tray the new type is not reflected for that tray when the user reenters the Copy application.

  • A 49.38.07 may be seen on the control panel when making a 1 sided to 2 sided or a 2 sided to 2 sided copy from the flatbed with the tray type set to ANY for the tray the copy job is sourcing from.

  • The image preview enable/disable option has been removed from Copy menu. This feature is not supported with the Copy application.

Analog Fax:

  • LAN Fax HPF file contains incorrect ScannerHostname.

  • Fax number from the address book can now be dialed with prefix number. The prefix is taken when address book is used.

  • Billing code Report is now in correct format and will have: Fax Header Information, Company name, Fax number date and time.

  • Fax Receive Job Fails if received immediately after a Fax Send Job is canceled.

  • Thumbnail does not appear in Notification page during busy condition.

  • Wrong constraint message Original sides must not be set 2 sided on information icon in Content Orientation. This has been corrected. The message now says Original sides must be set 2 sided.

  • Speed dial entries are getting stored even on the click of Cancel button; In speed dial name character ‘#’ is getting entered twice.

  • Number of pages not displayed in job details on incoming fax jobs.

Digital Sending:

  • Test e-mails sent from the device control panel (Administration, Scan/Digital Send Settings, E-mail settings, E-mail setup wizard) would not indicate success or failure.

  • XML Metadata file content generated during Save to Network Folder jobs was not consistent with legacy HP MFPs.

  • HP MFP Digital Send Software usage settings are not restored properly on the device when a restore from a scheduled backup is performed.

  • E-mail notification for fax jobs could not be properly set from the front panel after the device comes up from the first boot or after a cold reset.

  • When duplicate entries are imported via a CSV file a misleading error message occurs in the EWS. This applies to speed dials and address book entries.

  • Devices added to HP MFP Digital Send Software could eventually loose web services connectivity.

Embedded Jet Direct:

  • System Contacts list attempts to update continuously when SNMP client encounters network failure.

  • Networking Security Wizard does not include certain options such as CCC Logging.

  • Unable to accept IPv6 address from router via DHCPv6.

  • Blank e-mail ID and Printer code is seen in the printer control panel when printer is rebooted during registration process.

  • Unable to cancel ePrint Registration.

Current firmware revisions included in the firmware bundle (Version 2121197_170338)
COMPONENT
FIRMWARE VERSION
HP LJ CM4540 mfp
Datecode: 20110604
Revision 2121197_170338
Embedded JetDirect
V.39.54.FF
Copy Processor Board (CPB)
1.084
Scanner Control Board (SCB)
CARAMB 4.3 (No Change)
Analog Fax
Ver 8.6A (No Change)
DC Controller
4.121
Optional Trays
3.104 (No Change)
Output Accessory Bridge
4.104 (No Change)
HP 3-Bin Stapler/Stacker Function Separator (Not applicable to all models)
MT01.73 (No Change)
HP Fleet Release Designation
CPE 11.2

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Enhancements and Fixes provided with the Firmware revision 2110194_149409

Enhancements

The following new functionality or features are provided by this firmware release:

Firmware Datecode: 20110329
Firmware Revision: 2110194_149409

Base Product:

  • Added Web Services functionality for ePrint. ePrint will allow you to print from anywhere, anytime, with your mobile phone, laptop or other mobile device. For more information go to http://www.hpeprintcenter.com Non-HP site - You may also see changes to the Network button on the front control panel changing to How to connect.

  • Front control panel will display a prompt to let the end user know there is low disk space.

  • Within the Job Notification settings of the device embedded web server, administrators can now specify a default e-mail address for job notification.

  • Added the ability to allow the Administrator to delete Pin protected stored jobs. Jobs will not be able to be printed without the Pin which was originally identified for that job.

  • Device will dim the backlight of the control panel after 2 minutes. Crescent Moon on Sleep button will light. This is expected behavior.

Analog Fax:

  • Stored fax jobs may now be printed from the Open from Device Memory application at the device control panel.

  • If a fax number is present as a single-number entry in the speed dial list, the name from the list will be displayed. This feature is configurable within fax settings.

Digital Sending:

  • Within the Save to Network Folder application at the device control panel, configured quicksets can now be sorted by alphabetical order.

Embedded Jet Direct:

  • No new updates

Fixes or improvements

The following fixes or improvements are provided by this firmware release:

Firmware Datecode: 20110329
Firmware Revision: 2110194_149409

Base Product:

  • When setting the devices Use Another Tray setting is set to Disable within Web Jet Admin you may see the opposite value within the Embedded Web Server.

  • When using Internet Explorer 7.x or 8.x you cannot access the Embedded Web Server (EWS) using a custom hostname with the administration password configured.

    If the default hostname is changed and an admin password is configured, the EWS will display but it will not display any of the tabs after entering the admin credentials. The admin is sent back to the main information tab.

  • HP Smart card reader may not be recognized on reboot unless the reader is unplugged and plugged back in.

  • 49.38.07 when updating firmware after using the device with Web JetAdmin.

  • When running the security wizard from the device embedded web server, Web Services Discovery is always set to Disabled instead of the value specified within the wizard.

  • After deleting manually entered DNS suffix entries, the device may return from a power cycle with these settings still enabled.

  • Pressing the hard start button while manual feed is enabled changes the tray 1 selection to plain letter.

  • When performing a copy job with the 2 to 1 duplex setting, 2 UP and staple the setting for staple will not retain after choosing to retain all the setting for the next copy job.

  • Image placement for the output of a 2 UP copy job is not aligned.

  • When a tray is set to ANY type and the tray is selected from the Copy application the tray will revert to Plain the next time the trays is selected in the Copy application.

  • When the 2 to 1 option is used when scanning through the ADF the image placement on the output may be rotated a 180 degrees for ever other page.

  • When user selects Copy/Content Orientation = Landscape AND 2 or 4 pages per sheet, originals are copied upside down.

  • Mixed Letter/Legal stored copy jobs may not print correctly or finish printing without error.

  • A 49.38.07 may be seen on the control panel when a Duplex copy job is performed from a tray with the type of ANY.

  • Names over a 128 characters will give an invalid message when naming files with the Send to USB option.

  • Restore factory settings is not removing workflows when all of the options are selected.

  • With the HP Smart Card reader installed, the device may incorrectly prompt for a card swipe action when attempting to access device features that are not configured to require smart card authentication.

  • Status of Restrict Color is not shown on the internal Current Settings page correctly.

  • You may see junk characters are seen on Advanced tab only in 2 byte languages.

  • Some paper jam strings in the event log are not localized.

  • Unable to override Envelope media type jobs to Tray 2.

  • After a Clean Disk or Partial Clean is performed the printer does not detect the correct orientation of letter paper.

  • Some device configuration settings are not reset after performing a Restore Factory Settings through EWS.

  • When using languages other then English and defining an original size as Custom you will receive an warning message when inputting the dimensions.

  • Hard keys ‘*’ and ‘#’ and potentially others keys don't work if the keyboard layout is changed.

  • Trying to change the keyboard layout does not work.

  • Messaging used to help clear ADF jams is only present during the first part of a ADF jam when performing a Job Build job.

  • Job Status screen shows wrong paper size for print jobs retrieved from Memory and also wrong stapling information displayed on control panel.

  • A 49.38.07 message may be seen on the control panel after the device has been in sleep mode for a long period of time.

  • A 49.38.07 message may be seen on the control panel when the device is powered on for the first time.

  • You may see the wrong page count for calibration events in the Event Log.

  • You may see a temporary hang when entering the Device Maintenance application.

  • You may see a 49.21.30 error after completing a staple job then attempting to send a fax.

  • You may see certain PostScript jobs print to the incorrect output bin when specified by a PJL command.

  • A 49.38.07 message may be seen on the control panel after the device encounters a 41.03.02 Size mismatch message and Tray 1 is loaded with paper to try to resolve the size mismatch message.

  • You may see a 49.38.07 when there is a jam in the top cover and you open and close the top cover three times or after a power cycle with a jam.

  • The Device status page from within the Embedded Web Services may shows the supplies full status when supply is actually unknown or authentication is unknown when door is open.

  • You may see the top border of a PDF file get cut off with media sizes for A4, B5 and Exec with resolutions set to 75.

  • Occasional 49.37.07 errors when testing LDAP over SSL configuration from the device embedded web server.

  • Web JetAdmin Alerts performance is improved in this release for large-scale subscriptions.

  • No message is posted to the Event log when a formatter fan failure is encountered.

  • Keyboard layout within the Sign-In application will not reflect the configured keyboard layout if set for something besides English.

  • When printing the Current Setting page some text areas will print outside their borders.

  • The Crescent Moon Sleep light on the Sleep but may stay lit even though the device is awake.

  • Certain characters like “*” or “#” do not work properly on the control panel keyboard when the control panel language is set to something other than English.

  • When using Save to USB, the prompt This file already exists. Would you like to replace the existing file? may result in a second file being generated instead of replacing the original file.

  • When using Save to USB with authentication, the user may not be signed out if the USB drive is removed at the end of the operation.

  • Arabic characters are being displayed left to right on the control panel.

  • A confusing message would appear Resetting to Device defaults when pressing the Reset/Return hard key button.

  • A message may be presented that states that the folder already exists when creating a new folder with the Save to USB application.

  • Warning messages for entering invalid PIN numbers using the Save to Device Memory application are inconsistent.

  • When authenticating using the USER PIN number the user is required to select the OK selection twice to authenticate.

  • The Export button at Joblog export page is not being disabled in IE7.

  • Setting up Save to USB using the EWS may allow the administrator to input to many characters for a quick set without warning until the next wizard.

Analog Fax:

  • You may see a 49.21.30 error after completing a staple job then attempting to send a fax.

  • Changes made to the Fax Printing Schedule under Fax Receive Setup will not be reflected properly in the device embedded web server if the changes are made from a web services application.

  • The Received Fax Output Bin menu is visible when no output accessory is installed.

  • When changing the date in the Fax Wizard, the Fax Wizard Summary page does not properly reflect the specified date change.

  • Fax confirmation pages will not display configured fax prefixes.

  • Default time of the Fax Printing Schedule would improperly show as 8AM in the device embedded web server.

  • Fax Printing Schedule may not properly display when viewed from WebJetAdmin or HP MFP Digital Sending Software.

  • Misleading error messages could be generated when importing a fax speed dial list containing entries which already exist on the device.

Digital Sending:

  • Incorrect error message displayed in EWS if file name is longer than 128 characters.

  • DSS Addressing test may erroneously pass with a bad LDAP configuration.

  • Cannot connect device to DSS after upgrading firmware.

  • A billing code specified for the device's internal fax module will improperly generate a billing code if the device is added to the HP MFP Digital Sending Software and configured to send fax via the software LANfax functionality.

  • The device will improperly populate the IP Address field of metadata files for HP MFP Digital Sending Software LANfax jobs.

  • Possible job hang and Scanner Not Available error message when a Save to Network Folder job is initiated at the same time as an incoming fax job is received.

  • Flatbed scans with portrait orientation will generate scan output with clipped bottom borders for the JPEG, TIFF, and MTIFF file formats.

  • Windows Sign In would fail if the userprincipalname suffix was not entered in uppercase characters.

  • For Send to Email jobs where smart card authentication is required, and the device is configured to use the USERNAME value as a filename suffix for file attachments, the attachment filename would contain the userprincipalname of the authenticated user instead of the display name.

  • After a scheduled backup is performed, the Allow Usage of HP MFP DSS Server and Allow Transfer to new DSS Server options would not reflect the properly configured values when the device is restored from the scheduled backup.

  • For Send to Email jobs performed by authenticated users where the user's e-mail address is specified in the CC: field, the number of CC: entries will multiply if the user sends multiple jobs without signing out between jobs.

  • Validate Kerberos field is missing from templates created via the IPSec Wizard.

  • A Scanner not available: Options Conflict error message would display when performing Send to Email jobs with job build, image preview, and Automatically sign user out after starting job enabled.

  • Select a contact from the address book may not display properly when performing address lookups from the Send to Email application.

  • LANfax jobs will not send when the recipients are specified by using device address book groups.

  • LDAP Sign In configuration test would not properly use the Administrator's credentials provided on-screen.

  • Some failed e-mail jobs incorrectly showing Failed: General send to e-mail error instead of a more specific error message.

  • Within the Save to Network Folder application at the device control panel, configured quicksets can now be sorted by alphabetical order.

Embedded Jet Direct:

  • The SNMP Domain OID 1.3.6.1.4.1.11.2.4.3.5.61.1.2.x does not contain the correct information.

  • IPv6 cannot be configured by DHCPv6.

  • No acknowledgment that the configuration completed successfully is provided after configuring Custom Security with the Wizard.

  • No error message is displayed for adding invalid IPv4 address in ACL for Wizard tab.

Current firmware revisions included in the firmware bundle (Version 2110194_149409)
COMPONENT
FIRMWARE VERSION
HP LJ CM4540 mfp
Datecode: 20110329
Revision 2110194_149409
Embedded JetDirect
V.39.48.FF
Copy Processor Board (CPB)
1.074
Scanner Control Board (SCB)
CARAMB 4.3
Analog Fax
Ver 8.6A (No Change)
DC Controller
4.119 (No Change)
Optional Trays
3.104 (No Change)
Output Accessory Bridge
4.104 (No Change)
HP 3-Bin Stapler/Stacker Function Separator (Not applicable to all models)
MT01.73
HP Fleet Release Designation
CPE 11.1

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Enhancements and Fixes provided with the Firmware revision 113774_118961 (20101217)

Enhancements

The following new functionality or features are provided by this firmware release:

Firmware Datecode: 20101218
Firmware Revision: 113774_118961 (20101217)

Base Product:

  • No new updates

Analog Fax:

  • No new updates

Digital Sending:

  • Shared and FTP Folders

Embedded Jet Direct:

  • No new updates

Fixes or improvements

The following fixes or improvements are provided by this firmware release:

Firmware Datecode: 20101218
Firmware Revision: 113774_118961 (20101217)

Base Product:

  • Twelve Keyboard layouts (Languages will not allow the user to change the number of copies or use the virtual keypad.

    Below are the other control panel languages and virtual keyboard layouts that are impacted by this issue. Any combination of the languages below and the keyboard layouts (languages) listed will produce this issue.

    Languages that exhibit the issue (Default keyboard layout associated with that language):

    • Francais - French (France)

    • Cestina - Czech

    • Magyar - Hungarian - (only the 0 key is effected)

    • Slovenscina - Slovak

    • Thai - Thai

    Keyboard layouts that exhibit the issue when used with the languages above:

    • Belgian (Comma)

    • Belgian (Period)

    • Czech

    • Czech (QWERTY)

    • French (Belgian)

    • French (France)

    • Hungarian - (only the 0 key is an issue)

    • Hungarian 101-Key - (only the 0 key is an issue)

    • Lithuanian

    • Slovak

    • Slovak (QWERTY)

    • Thai

  • 16K mm paper measurements displayed on the control panel display incorrectly. Displayed as 193x273mm and should be 195x270mm.

  • Printing a job from Device memory may take some time for the job to start printing.

  • When a job build job is stored to the device the total number of pages will be displayed as “0” when trying to retrieve the job.

  • Landscape stapling options may be confusing when selecting a Landscape 2 - UP job. This also happens with a 2 - UP Portrait job.

  • Scaling does not work correctly when scaling to a custom paper size when copying.

  • A 49.38.07 error may be displayed on the Touch Screen control panel when the Cancel button is pressed in the paper selection screen.

  • Trays set to paper types that don't support certain copy features will disable for copying but will not re-enable when configured for types that do support the same features.

  • Barcode and other text strings will overlap on the Simplified Chinese Configuration pages.

  • Cartridge Ordering Information does not print correctly on Supplies Status page.

  • Paper Path Test Page not printing on custom size media.

  • Paper Path Test is cutoff on Executive Paper Size.

  • When a job is promoted in the Job Queue the job will not move to the top of the list.

  • Stored Jobs Lost After Performing Restore Factory Settings.

  • The Color Usage Job Log, located on the EWS at Print, Color Usage Job Log, reports times that differ from the PC sending the job.

  • Legal paper may be displayed on the Copy Preview fro the original when Letter paper is loaded in the ADF. (Job will print correctly).

  • You may see a 49.4A.00 when removing USB when printing multiple files.

  • Web JetAdmin returns Invalid XML error when setting Media Size to custom.

  • Incorrect load prompt for Envelope9 in PCL.

  • First Page Out or First Copy Out speeds after a power cycle are about 250% slower than 2nd FPO/FCO after boot.

  • When pressing Exit Troubleshooting in Troubleshooting Menu there is no warning message to the user that the device will restart/reboot.

  • Cartridge Motor Tests Drive Only the K Cartridge Motor Even With All Cartridges Removed.

  • You may see a 49.23.17 crash in print stop when printing paper path test.

  • When the device is powered on with the lower right door open the device will not recognize the condition.

  • With the automatic Save and Recover feature the Other size counters are not recovered.

  • When a job is promoted in the Job Queue the job will not move to the top of the list.

  • A tray load prompt will be displayed when sending a custom paper print job to a tray that is configured for that size.

  • Manual Feed Prompts with Tray empty are not displaying the correct prompt text.

  • Manual Duplex control panel prompt displays incorrect message.

  • PJL JOBID appears in backchannel for USTATUS JOB, but not USTATUS PAGE.

  • Removing a smartcard while smartcard authentication is in progress could cause a device to encounter an error condition.

  • You may see a 49.20.EE or hang when printing pages after a paper path sensors test.

  • Print/Stop functionality is not stopping print jobs.

  • Manual Cleaning Page test fails to print and goes back to Ready.

  • Sleep Schedule is not restored when Back Up and Restore is performed from hard drive.

  • USB plug and play doesn't restore when performing a Restore Factory Settings.

  • Erase Customer Data status does not show the proper progress.

  • 8 of 8 message does not provide enough status during the boot sequence.

  • A 30.01.48 error may be seen after waking the device while trying to use the ADF.

  • Number of pages displayed for a Stored Job may display incorrectly.

  • Screen does not return to Home Screen after Inactivity time value is reached.

  • Job Status window instructs user to touch OK button to start next job but OK button is grayed out.

  • Touching the Erase button while entering a PIN inputs an “*”.

  • Printing Event log from EWS (Embedded Web Server) to the device may create missing lines in the printed Event log.

  • Wrong string Id is used in EWS for restore factory settings.

  • Informational text for the Secure Erase feature has been added into the device EWS.

  • When using Web JetAdmin you may see the report of a duplicate set of cartridges.

Analog Fax:

  • No new updates

Digital Sending:

  • If a Digital send job is sent with Landscape selected and Image Preview is selected, the Image Preview looks correct but the actual output scanned image is rotated 90 degrees.

  • The Find Server option under Send to Email configuration could cause the device to hang.

  • Removing smartcard does not terminate the e-mail session when Job build feature is enabled.

  • Device may prompt for smartcard sign-in when smartcard is not configured as the default authentication method.

  • Certain LDAP connections could take a long time to time out.

  • Device displays Sending for an indefinite period after large encrypted e-mail jobs have successfully completed sending.

  • Certificate chain not included in Signed and Encrypted e-mail.

  • 49.38.0C error when a user attempts to sign-in a second time to start another job while first job is still in progress.

  • SMTP server configuration would allow a space when entering the server address.

  • An extra page may be seen in PDF digital send jobs.

Embedded Jet Direct:

  • No new updates

Current firmware revisions included in the firmware bundle (Version 113774_118961 (20101217))
COMPONENT
FIRMWARE VERSION
HP LJ CM4540 mfp
Datecode: 20101218
Revision 113774_118961 (20101217)
Embedded JetDirect
V.39.37.FF
Copy Processor Board (CPB)
1.067
Scanner Control Board (SCB)
CARAMB 4.1
Analog Fax
Ver 8.6A
DC Controller
4.119
Optional Trays
3.104
Output Accessory Bridge
4.104
HP Fleet Release Designation
CPE 10.3.1

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Installation Instructions

NOTE: Please be aware that an update in some circumstance may require ten minutes or more to complete.

You can send a .bdl update to a device at any time as long as the device is at a Ready state; the device will wait for all I/O channels to become idle before cycling power.

Please print a configuration page prior to performing any firmware update. To print the configuration page:

  1. Go to the printer's or MFP's control panel.

  2. Press the Administration icon on the touch screen.

  3. Select the Reports selection on the touch screen.

  4. Select Configuration/Status pages.

  5. Select Configuration page.

  6. Select the Print button.

On the printed Configuration page look in the section marked Device Information for the firmware date code. The firmware date code will look something like this:

Firmware Datecode: 20101022

Firmware Revision: 113681_118704

The elapsed time for an update depends on the I/O transfer time as well as the time that it takes for the printer/MFP to reinitialize. The I/O transfer time will depend on a number of things including the speed of the host computer sending the update and the I/O method (network connection speed).

The re-initialization time will depend on the specific hardware configuration of the printer, such as the number of EIO devices installed, the presence of external paper handling devices, and the amount of memory installed. Finally, any print jobs ahead of the .bdl job in the queue will be printed before the .bdl update is processed.

NOTE: When the update process has completed the LaserJet will reboot. Once the printer or MFP is back online, print a Configuration page and verify that the new firmware has been installed.
Additional information to know

The firmware file will be in the following file format “xxxxxxx.bdl” where “xxx” indicates the firmware file name and the “.bdl” is the files extension.

This file requires an interactive update method. You cannot update the printer using the traditional FTP, LPR or Port 9100 methods of upgrading. Please only use one of the following methods listed below to update the firmware of this device.

Embedded Web Server: (control panel is at a Ready screen)

The firmware file will be in the following file format “xxxxxxx.bdl” where “xxx” indicates the firmware file name and the “.bdl” is the file extension.

  1. Open an Internet Browser Window.

  2. Enter the IP address of the device in the URL line.

  3. Select the Firmware Upgrade link from within the Troubleshooting tab. (see below)

  4. If you get a warning screen, please read the instructions for setting an Administrator password within the Security tab and then define the password.

  5. Browse to and choose the firmware bundle file. Select the Install button.

  6. Do not close the Browser Window or interrupt communication until the Embedded Web Server displays the Confirmation page. (see below)

  7. The printer or MFP will need to have the power turned off and back on. This can be done now or later from the Confirmation page within the EWS.

  8. After the power has been turned off and back on the device's firmware should be updated and the device should be ready to use. As mentioned above, print the Configuration page to validate that the update was successful and the firmware version has changed.

Using the Walk-up USB drive: (control panel menu)
  1. After uncompressing the file you will see a xxxxxxx.bdl file.

  2. Copy the xxxxxxx.bdl file to the USB thumb drive.

  3. Access the following Control panel Icon: Device Maintenance.

  4. Insert the USB thumb drive into the Host USB port on the front of the device.

  5. Select the USB Firmware Upgrade selection.

  6. If you have multiple xxxxx.bdl files on the USB thumb drive, scroll to the desired version.

  7. If the Details button is pressed, the screen presented can be used to determine if the version on the USB thumb drive is newer, older or the same as what is currently installed on the device.

  8. When you select the Upgrade button a message will appear to rollback to an older, upgrade to a newer or reinstall same version. If the version is the correct version, choose the appropriate selection to start the procedure.

  9. The printer will now start to update using the firmware from the USB device.

NOTE: Please do not interrupt the updating process. The printer will reboot automatically.
NOTE: When the upgrade process has completed the device will reboot. Once the printer or MFP is back online, print a Configuration page and verify that the new firmware has been installed.
Web Jetadmin (Requires HP Web Jetadmin 10.2 Service Release 4)
  1. Start Web Jetadmin 10.2 Service Release 4 or greater.

  2. From the Device Management section, select All Devices (or the appropriate device group). An All Devices list will appear in the center window.

  3. Find your device in the list, or type the IP address of the device in the Quick Device Discovery section in the lower-left of the screen (this will highlight your device in the device list). You can sort the device list by clicking on a column name at the top.

  4. If your device list is sorted my model number, you may select multiple devices with the same model number by Control-Click or Shift-Click.

  5. Right-click on the device and select Upgrade firmware....

  6. An Upgrade Firmware window will appear. Select Device firmware and click Next.

  7. A list of available firmware will appear. If the correct version is listed, click Next, and the upgrade process will start.

If the correct firmware version does not appear on the list, you will need to manually upload it. New firmware may be available on an FTP site prior to appearing on hp.com. The instructions below allow you to upload a RFU file from your local PC to WJA 10:

  1. Click on Firmware/Firmware Repository in the Device Management pane.

  2. A Firmware Repository window will appear in the center of the screen.

  3. Click on Upload in the upper-right of the window.

  4. Browse to the .bdl file on your local PC.

  5. Click Upload.

  6. Once the .bdl file is uploaded, go back to step 2 in the first section and complete steps 2 through 6.

NOTE: Do not turn printer off during the update process! When the update process is complete, the printer will automatically reboot. If the firmware update process fails, Web JetAdmin will provide notification with a page (screen) of information regarding the reason(s) for failure. A link will be provided to attempt the process again.

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System Requirements

The RFU upgrade requires a network or USB port connection.

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Technical Assistance

Some of the services below are provided for the United States only. Similar services to those listed below are available in other countries. See your printer's user guide or call your local authorized HP dealer.

Customer Support

See your printer's user guide or call your local authorized HP dealer.

Internet

An anonymous FTP library service is available worldwide for around-the-clock-access to drivers and technical support information for HP peripheral and computer products. Please note that paths may change without notice. Access the Internet or FTP address and use the menus to locate the software or support of your choice.

URL for HP Color LaserJet CM4540 MFP Series Support:

URL for Firmware and Software downloads: http://www.hp.com/go/cljcm4540mfp_firmware

URL for Support: http://www.hp.com/go/support

URL for Access HP: http://www.hp.com

FTP address: http://ftp.hp.com

Login: anonymous

Password: your Internet e-mail address

Additional Information

Refer to your printer's user guide for additional methods of obtaining software and support information, such as printer driver distribution centers other online services, fax services, and other online support.

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