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HP PCs - CD or DVD Drive Cannot Burn Discs (Windows 8)
This document pertains to HP and Compaq computers using Windows 8.
If you cannot burn music or data to blank CDs or DVDs, follow the steps in this document to resolve the problem.
NOTE: This document assumes that your CD or DVD drive is recognized by Windows and is capable of reading discs. If your disc burning software displays the message " " (or similar), or the drive cannot play CDs and DVDs, then this document will not solve the problem. Instead, refer to CD/DVD Drive Is Not Detected (Windows 8) .
NOTE: If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.
Step 1: Using a different type of disc
If your computer cannot burn discs, try using a different type of disc. The type of disc you use for burning must be compatible with the type of disc drive in your computer; that is, you cannot burn a DVD-R disc in a drive that does not support DVD-R technology.
For testing purposes, try a few different brands of CD-R (compact disc recordable). CD-R discs are supported by all recordable disc drives.
Why try another disc? There are many different brands and types of writable discs with unique burning properties - some perform better than others. Your disc drive can adjust various properties of the laser and disc rotation to match the properties of the disc, but it may not be able to find a match with some batches of recordable media.
If the drive cannot burn discs of other brands, decrease the disc burning speed.
Step 2: Decreasing the disc burning speed
If your computer cannot burn discs, try burning the disc using a slower burn speed. Decrease the burning speed in your disc burning software. When burn speed is reduced it takes longer to complete the disc, but the writing process is more likely to finish successfully and a completed disc has more reliable playback in other devices.
Figure 1: Example: CyberLink Power2Go - Settings/Information, Burner tab
Step 3: Removing the CD/DVD drive from Device Manager in Windows 8
If your computer cannot burn discs, try removing the CD/DVD drive. Follow these steps to remove the drive from Device Manager:
Step 4: Clearing the registry filters in Windows 8
If your computer cannot burn discs, try clearing the registry filters. To clear the upper and lower registry filters, use the following steps:
Step 5: Using Microsoft System Restore
If the computer still cannot write to the disc, use Microsoft System Restore to go back to a time when the drive was recognized by Windows. For more information about using System Restore, refer to the HP support document Using Microsoft System Restore (Windows 8) .
When finished, use the CD/DVD drive again to see if it works. If it works, you are done. If it does not, use HP System Recovery.
Step 6: Using HP System Recovery
If the computer still cannot write to the disc, back up your important files and use HP System Recovery. For more information on performing a System Recovery, see the HP support document Performing an HP System Recovery (Windows 8) .
When done, use the CD/DVD drive again to see if it can burn a disc. If not, test for CD/DVD hardware failure.
Step 7: Testing for CD/DVD drive hardware failure
The laser alignment and the hardware that supports it must retain a high degree of accuracy. As the CD/DVD drive in your computer ages, it is affected by vibration, dust, mechanical wear, and other factors. If the computer still cannot burn discs after performing the other steps in this document, test the drive for hardware failure. For more information about testing for CD/DVD drive hardware failures, refer to one of the following HP support documents:
If the drive fails the test, replace the drive or have the computer serviced.