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HP MFP Digital Sending Software (DSS) - Update from DSS version 4.20.3 or earlier to version 4.25.xx

For DSS versions 4.12 or earlier

The instructions below to update the HP MFP Digital Sending Software (DSS) to version 4.25 only apply to DSS versions 4.13 through 4.20. If you are using version 4.12 or older, you must first update your system to version 4.13 or newer.

To update an earlier version of DSS to version 4.20.3, download the installation package, unzip it, and then run the setup.exe to install the code over the top of the existing code version. This update will preserve all existing information from the currently installed instance of DSS.

NOTE: It is always recommended to perform a DSS backup before an update.

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Download DSS version 4.20.3

Version 4.20.3 is available via FTP download if required.

FTP Information to get DSS 4.20.3

FTP System: ftp.usa.hp.com
Login: dss420
Password: $BE9gg{C

NOTE: Password is case-sensitive.

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Download DSS version 4.25.xx

DSS 4.25.xx can be downloaded from www.hp.com/go/dss .

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Update DSS on the same server

These instructions apply if you have one of the versions 4.13 through 4.20 on your system and you want to update to DSS 4.25 on the same server.

For DSS versions 4.11 or earlier

  1. Download the MSXML 4.0 installation package from http://www.microsoft.com/en-us/download/details.aspx?id=15697 Non-HP site .

  2. Install DSS 4.25 over the top of the existing version to maintain all settings.

  3. After the update to DSS 4.25, manually install the MSXML 4.0 installation package on the DSS server.

    NOTE: If the MSXML 4.0 installation is not manually performed then you will receive an error when trying to add a FutureSmart device. The error will read: “Unable to retrieve the necessary data from the <MFP MFP IP Address>”.

For DSS versions 4.13 - 4.20

  1. Install DSS 4.25 over the top of the existing version to maintain all settings.

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Install DSS 4.25 on a new server

To put DSS 4.25 on a new server and move all the settings, devices, and information from your existing DSS server, backup and restore the settings and devices from an existing DSS 4.13 - 4.20 server, and then migrate the information from an older version of 4.x code to the new 4.25 code.

To do this, follow these steps:

  1. Install DSS 4.25.xx on the new server.

  2. If you are running DSS version 4.12 or older on the old server, update to version 4.20 first.

    NOTE: These instructions apply only to DSS versions 4.13 through 4.20. Make sure the old DSS server has a version 4.13 or higher. It's recommended to update the old server version to 4.20
  3. Backup the old server.

    1. Open the Configuration Utility.

    2. On the Preferences tab, click Save Settings .

    3. Wait while the backup files are saved to a folder path specified during the backup process.

      NOTE: The folder containing the backup files is named DSSBACKUPDIR .
  4. After the backup is complete, move the backup folder to a location where it can be accessed by the new DSS server.

  5. Edit the file hpbs2e.ini which is found in the DSSBACKUPDIR folder.

    1. Open the file hpbs2e.ini .

    2. Find the line that reads S2E Version=4.20.3 .

      NOTE: Your version may be different depending on what version of code the backup came from. The version should be 4.13 or greater or the system may become unstable after the restore.
    3. Edit the line so it reads S2E Version=4.25.30 .

      NOTE: This version “4.25.30” is just an example and will only work if the version the backup is being restored to is 4.24.30. The number put here should be the actual version of the code that the backup is being restored to.
    4. Save and close the hpbs2e.ini file.

  6. On the new DSS server run a restore.

    1. Open the Configuration Utility.

    2. On the Preferences tab, click Save Settings .

    3. Point to the folder created by the backup from the older system.

    4. After the DSS backup is restored to the DSS 4.25 server, check the Path to the Temporary Files folder.

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Path to the Temporary Files folder

NOTE: Doing the restore from the old system will set the Temporary Files folder location on the new system to be the same as it was on the old system. The Temporary Files folder description must be a valid folder path or DSS will not operate correctly, causing jobs to fail or some jobs to send without scanned file attachments.

The default locations for the Temporary Files folder is selected by DSS and is put as a sub-folder of the DSS install folder.

NOTE: Using non-default locations can cause the path for Temporary Files folder that exists on the old DSS system to not be a valid path on the new DSS 4.25 system.

On 32-bit systems, the default install folder is a path such as ..\Program Files\Hewlett-Packard…. . On 64-bit operating systems, the default install folder (since DSS runs as a 32-bit application on 64 bit operating systems) includes the path ..\Program Files (x86)\Hewlett-Packard… . If a backup from a 32-bit operating system is restored to a 64-bit operating system, then the path to Temporary Files folder may be incorrect.

There are other ways the path to the Temporary Files folder on the source system may not exist on the destination system. During installation, both the DSS install folder as well as the Temporary Files folder may be specified to be something other than the default folders DSS offers. Also, the Temporary Files folder can be changed for DSS at any time from the Preferences tab of the Configuration Utility.

For the reasons stated above the path of the Temporary Files folder must be checked after the DSS backup is restored to the DSS 4.25 server to ensure that the path is valid on that server. The path can be checked, and changed if necessary, from the Preferences tab of the Configuration Utility. The path to the Temporary Files folder can be any valid path that the DSS application can access for reading and writing files.

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