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HP MFP Digital Sending Software (DSS) - Update from DSS version 4.20.3 or earlier to version 4.25.xx
For DSS versions 4.12 or earlier
The instructions below to update the HP MFP Digital Sending Software (DSS) to version 4.25 only apply to DSS versions 4.13 through 4.20. If you are using version 4.12 or older, you must first update your system to version 4.13 or newer.
To update an earlier version of DSS to version 4.20.3, download the installation package, unzip it, and then run the setup.exe to install the code over the top of the existing code version. This update will preserve all existing information from the currently installed instance of DSS.
NOTE: It is always recommended to perform a DSS backup before an update.
Download DSS version 4.20.3
Version 4.20.3 is available via FTP download if required.
FTP Information to get DSS 4.20.3
NOTE: Password is case-sensitive.
Update DSS on the same server
These instructions apply if you have one of the versions 4.13 through 4.20 on your system and you want to update to DSS 4.25 on the same server.
For DSS versions 4.11 or earlier
For DSS versions 4.13 - 4.20
Install DSS 4.25 on a new server
To put DSS 4.25 on a new server and move all the settings, devices, and information from your existing DSS server, backup and restore the settings and devices from an existing DSS 4.13 - 4.20 server, and then migrate the information from an older version of 4.x code to the new 4.25 code.
To do this, follow these steps:
Path to the Temporary Files folder
NOTE: Doing the restore from the old system will set the Temporary Files folder location on the new system to be the same as it was on the old system. The Temporary Files folder description must be a valid folder path or DSS will not operate correctly, causing jobs to fail or some jobs to send without scanned file attachments.
The default locations for the Temporary Files folder is selected by DSS and is put as a sub-folder of the DSS install folder.
NOTE: Using non-default locations can cause the path for Temporary Files folder that exists on the old DSS system to not be a valid path on the new DSS 4.25 system.
On 32-bit systems, the default install folder is a path such as ..\Program Files\Hewlett-Packard…. . On 64-bit operating systems, the default install folder (since DSS runs as a 32-bit application on 64 bit operating systems) includes the path ..\Program Files (x86)\Hewlett-Packard… . If a backup from a 32-bit operating system is restored to a 64-bit operating system, then the path to Temporary Files folder may be incorrect.
There are other ways the path to the Temporary Files folder on the source system may not exist on the destination system. During installation, both the DSS install folder as well as the Temporary Files folder may be specified to be something other than the default folders DSS offers. Also, the Temporary Files folder can be changed for DSS at any time from the Preferences tab of the Configuration Utility.
For the reasons stated above the path of the Temporary Files folder must be checked after the DSS backup is restored to the DSS 4.25 server to ensure that the path is valid on that server. The path can be checked, and changed if necessary, from the Preferences tab of the Configuration Utility. The path to the Temporary Files folder can be any valid path that the DSS application can access for reading and writing files.