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HP Notebook PCs - Notebook Cannot Connect to Wireless AP With HP Connection Manager

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03379989

Version: 1

HP Notebook PCs - Notebook Cannot Connect to Wireless AP With HP Connection Manager
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2012-06-18

Last Updated: 2012-06-20


DESCRIPTION

The notebook cannot connect to a wireless Access Point (AP) with the HP Connection Manager when both the Broadcom Wireless Utility and the HP Connection manager are installed at the same time.

This issue only occurs in notebooks with Microsoft Windows XP.

SCOPE

HP 450 Notebook PC

HP 650 Notebook PC

HP 655 Notebook PC

HP EliteBook 2170p Notebook PC

HP EliteBook 2570p Notebook PC

HP EliteBook 8470p Notebook PC

HP EliteBook 8470w Mobile Workstation

HP EliteBook 8570p Notebook PC

HP ProBook 2570p Notebook PC

HP ProBook 4340s Notebook

HP ProBook 4341s Notebook PC

HP ProBook 4440s Notebook PC

HP ProBook 4441s Notebook PC

HP ProBook 4445s Notebook PC

HP Probook 4446s Notebook PC

HP Probook 4740s Notebook PC

HP ProBook 4540s Notebook PC

HP ProBook 4545s Notebook PC

HP ProBook 6470b Notebook PC

HP ProBook 6570b Notebook PC

RESOLUTION

This issue is the result of the Broadcom utility inadvertently disabling certain key program files in Windows XP which are required by the HP Connection Manager.

To resolve this issue, do one of the following:

  • Connect to the wireless Access Point (AP) using the Broadcom utility; or,
  • Uninstall the Broadcom utility, then use the HP Connection Manager to connect to the AP.
  • Uninstall Broadcomm Utility first, then use HP Connection Manager to connect wireless AP.

Hardware Platforms Affected: HP 450 Notebook PC, HP 650 Notebook PC, HP 655 Notebook PC, HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC
Operating Systems Affected: Microsoft Windows XP, Microsoft Windows XP 64-Bit Edition(Standard HP Product), Microsoft Windows XP Home Edition(Standard HP Product), Microsoft Windows XP Pro 64-Bit Edition(Standard HP Product), Microsoft Windows XP Professional Edition(Standard HP Product), Microsoft Windows XP Tablet PC Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03379973
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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