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HP Photosmart 7520 e-All-in-One Printer Series - An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper

Issue

An 'Out of paper' message displays on the control panel, and the printer does not pick up or feed paper. The printer might make noises as though it is printing, but no paper moves through it.

Experiencing frequent or recurring paper feed issues?

Follow these guidelines to help prevent paper feed issues:

  • Make sure to push the paper tray into the product until it stops.

  • Load at least 10 sheets of paper into the tray, but do not overload the tray.

  • Do not push the paper too far into the tray.

  • Load only one type of paper at a time into the tray.

  • Use only clean unused paper in the tray.

  • Store paper in a cool dry place.

  • Reload paper that has been in the tray for a while. Avoid printing on paper that is dusty.

  • Wait for the product to complete a print job or to display an 'Out of paper' message before reloading the tray.

Causes

Any of the following issues can cause paper feed issues:

  • The paper tray is not pushed into the product until it stops.

  • The paper tray is overloaded.

  • The paper is curled.

  • The print side or shiny side of the paper is not loaded face down in the tray.

  • The paper width guides are too tight against the paper stack.

  • The paper feed rollers are coated with dust.

  • Debris such a as paper clips or bits of paper might have fallen into the paper path.

Important: You must follow these solutions in the order presented to resolve the issue.

Main tray

Solution one: Reset the All-in-One

Sometimes, resetting the printer can clear a paper feed issue. Follow these steps to perform a reset, and then print a Printer Status Report.

Step one: Perform a power reset

Follow these steps to perform a power reset.

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Follow these guidelines to help avoid the issue.

  • Use only good quality paper that meets printer specifications.

  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid climates.

  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

  • Wait for the printer to complete a job or to display an 'Out of paper' message before you reload the paper.

Step one: Check the condition of the paper

Follow these steps to check the condition of the paper.

  1. Remove the stack of paper from the tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

    NOTE: If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  5. Tap the stack of paper on a flat surface to align the edges.

  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

    NOTE: You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

To purchase paper, go to HP Home & Home Office .

Step two: Reload the paper

Follow these steps to load U.S. letter or A4 size paper in the printer.

  1. Raise the photo tray.

  2. Slide the paper width guides to their outermost positions.

    Figure 1: Slide paper width guides to their outermost positions

    Image: Slide paper width guides to their outermost positions
  3. Load a stack of plain paper into the tray with the short edge facing toward the product and the print side down (if the paper has a print side). Push the stack into the tray until it stops.

    Figure 2: Load paper into the tray

    Image: Load paper into the tray
  4. Slide the paper width guides until they rest against the edges of the paper.

    Figure 3: Slide the paper width guides against the edges of the paper

    Image: Slide the paper width guides against the edges of the paper
  5. Close the photo tray and the paper tray, pull the tray extender toward you, and then extend the paper catch until it is fully extended.

Step three: Print a Printer Status Report

Print a test page to make sure the hardware functions correctly.

How to print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time. Then try printing the test page again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.

  3. Press the Power button () to turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.

    Figure 4: Remove the duplexer

    Image: Remove the duplexer.
    1 - Push the duplexer to the left
    2 - Pull out the duplexer
  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure 5: Clean the rollers in the rear of the printer

    Image: Clean the rollers in the rear of the printer.
  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.

    Figure 6: Check the rollers on the duplexer

    Image: Check the rollers on the duplexer.
  10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.

    Figure 7: Reattach the duplexer

    Image: Reattach the duplexer
  11. Reconnect the power cord to the rear of the printer.

  12. If the printer does not turn on automatically, press the Power button () to turn it on.

Step two: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

How to print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

  • If the test page prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the test page prints, but the original document does not, continue with the next solution.

  • If the test page does not print, try printing the report again. Listen for the rubber paper rollers; you should be able to hear them rotating. Then try to slowly push the paper farther into the tray until the rollers pick up the paper. Be careful not to push the paper in too far, which can cause a paper jam.

    • If the test page prints when you slowly push the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the printer. If the issue is resolved, there is no need to continue troubleshooting.

    • If the test page does not print when you slowly push the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, continue with next solution.

    • If the paper feeds through the printer only when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, continue with the next solution.

Solution four: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.

  1. Reload the paper you were using when the issue occurred.

  2. Return to the document you were trying to print when the issue occurred.

  3. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  4. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  5. Click the Paper/Quality tab.

  6. From the Paper Size drop-down, make sure that the selected option matches your paper size. For example, if you have legal paper loaded in your printer, select Legal.

  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you tried to print on, or possibly a connectivity problem. Review the ‘Cause’ and ‘Experiencing frequent or recurring paper feed issues?’ sections at the beginning of this document to check other possibilities.

    • If the document does not print, continue to the solution to service the printer .

Photo Tray

Solution one: Reset the All-in-One

Sometimes, resetting the printer can clear a paper feed issue. Follow these steps to perform a reset, and then try printing the photo again.

Step one: Perform a power reset

Follow these steps to perform a power reset.

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print the photo again

Try printing the photo again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check the condition of the paper, check the photo tray, and then reload the paper

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the photo tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

Step one: Check the condition of the photo paper

Follow these steps to check the condition of the photo paper.

  1. Remove the photo paper from the photo tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the photo paper from engaging with the rollers. Even small pieces of photo paper can cause paper feed issues.

    NOTE: If you find obstructions in the paper path, skip to the section on cleaning the paper rollers.
  3. Examine the condition of the photo paper, and then replace any ripped, dusty, curled, wrinkled, or bent photo paper.

  4. Make sure that all the photo paper in the stack is the same size and type. Never load mixed types of photo paper in the photo tray. The printer can process only one type of photo paper at a time.

  5. Tap the stack of photo paper on a flat surface to align the edges.

  6. Make sure that the stack of photo paper contains 5 or more sheets of photo paper.

    NOTE: You need to use 5 sheets or more of photo paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading photo paper according to the paper tray capacity specifications for your printer.

To purchase paper, go to HP Home & Home Office .

Step two: Check the photo tray

Follow these steps to make sure that the photo tray fits in the printer correctly.

  1. Grasp the photo tray, tilt it upward, and then pull it away from the printer to remove it.

    Figure 8: Grasp the photo tray

    Image: Grasp the photo tray.

    Figure 9: Tilt the tray upward and pull it away from the printer

    Image: Tilt the tray upward and pull it away from the printer.

    Figure 10: The main tray with the photo tray removed

    Image: The main tray with the photo tray removed.
  2. Slide the photo tray back into place at a slight upward angle until it stops, and then press the photo tray down and in to seat it correctly.

    Figure 11: Reinsert the photo tray

    Image: Reinsert the photo tray.
  3. Make sure that the front of the photo tray aligns with the end of the main tray. If the front of the photo tray does not line up with the end of the main tray, lift the photo tray at a slight upward angle, and then press the photo tray all the way into the printer.

    Figure 12: Align the front of the photo tray with the end of the main tray

    Image: Align the front of the photo tray with the end of the main tray.
    1 - Front of the photo tray
    2 - End of the main tray

Step three: Reload the paper

Follow these steps to load photo paper into the printer's photo tray.

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  1. Open the photo tray, and then slide the paper width guides to their outermost positions.

  2. Load a stack of photo paper into the tray, with the short edge facing toward the product and the print side down. Push the stack into the tray until it stops.

    Figure 13: Load photo paper into the tray

    Image: Load photo paper into the tray
  3. Slide the paper width guides in until they rest against the edges of the paper.

    Figure 14: Slide the paper width guides until they rest against the edges of the paper

    Image: Slide the paper width guides until they rest against the edges of the paper
  4. Close the photo tray.

Step three: Print the photo again

Try printing the photo again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.

  3. Press the Power button () to turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.

    Figure 15: Remove the duplexer

    Image: Remove the duplexer.
    1 - Push the duplexer to the left
    2 - Pull out the duplexer
  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure 16: Clean the rollers in the rear of the printer

    Image: Clean the rollers in the rear of the printer.
  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.

    Figure 17: Check the rollers on the duplexer

    Image: Check the rollers on the duplexer.
  10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.

    Figure 18: Reattach the duplexer

    Image: Reattach the duplexer
  11. Reconnect the power cord to the rear of the printer.

  12. If the printer does not turn on automatically, press the Power button () to turn it on.

Step two: Print the photo again

Try printing the photo again.

  • If these steps resolved he issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.

  1. Return to the photo you were trying to print when the issue occurred.

  2. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  3. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  4. Click the Paper/Quality tab.

  5. From the Paper Size drop-down, make sure that the selected option matches the size of the photo paper in the photo tray.

    NOTE: The photo tray supports up to 101.6 x 152.4 mm (4 x 6 in.) photo paper. Do not select a size larger than 101.6 x 152.4 mm (4 x 6 in.).
  6. From the Paper Source drop-down list, select Photo Tray if it is not already selected.

    NOTE: If the photo tray is not available in the Paper Source drop-down list, the paper size selected is likely too large for the photo tray. Select a paper size no larger than 101.6 x 152.4 mm (4 x 6 in.) to use the photo tray.
  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the photo prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the photo does not print, continue to the next solution.

Solution five: Try to print a photo from the main tray

You can print photos from the main tray if the photo tray does not feed photo paper. Follow these steps to print photos from the main tray.

Step one: Load photo paper in the main tray

Follow these steps to load photo paper in the main tray.

  1. Raise the photo tray lid.

  2. Slide the photo paper width guide to its outermost position.

  3. Remove the photo paper from the photo tray, and then lower the photo tray lid.

  4. Lift the output tray, and then slide the paper width guide to its outermost position.

    Figure 19: Slide the paper width guide to its outermost position

    Image: Slide the paper width guide to its outermost position.
  5. Gather 5 sheets of photo paper, and then tap the edges of the stack of photo paper on a flat surface to make sure that all the edges are even.

  6. Load the photo paper into the tray with the short edge forward and the glossy side down. Slide the stack forward until it stops.

    NOTE: Make sure that all the photo paper in the stack is the same size and type and is free from rips, dust, wrinkles, and curled or bent edges.
  7. Slide the paper width guide inward until it stops at the edge of the photo paper. Do not push the guide in so tightly that it binds against the photo paper.

    Figure 20: Slide the paper width guide inward until it stops at the edge of the photo paper

    Image: Slide the paper width guide inward until it stops at the edge of the photo paper.
  8. Lower the output tray.

Step two: Change the print settings

Follow these steps to change the print settings.

  1. Return to the photo you were trying to print when the issue occurred.

  2. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  3. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  4. Click the Paper/Quality tab.

  5. From the Paper Size drop-down, make sure that the selected option matches the size of the photo paper in the photo tray.

    NOTE: The photo tray supports up to 101.6 x 152.4 mm (4 x 6 in.) photo paper. Do not select a size larger than 101.6 x 152.4 mm (4 x 6 in.).
  6. From the Paper Source drop-down list, select Photo Tray if it is not already selected.

    NOTE: If the photo tray is not available in the Paper Source drop-down list, the paper size selected is likely too large for the photo tray. Select a paper size no larger than 101.6 x 152.4 mm (4 x 6 in.) to use the photo tray.
  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the photo prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the photo does not print, continue to the solution to service the printer.

Service the All-in-One

Important: Service the printer only if you have tried all of the previous solutions and the printer will not print a test page or photo.

Contacting HP for service in Asia Pacific.

If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.

Go to Contact HP to review available service options.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.

First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.

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